Inbound Sales Consultant at Yoco

This is an opportunity to:

• Work with a vibrant, smart and energetic team that further enables entrepreneurs to thrive and create access for their business.
• Build relationships with exciting start-ups and innovative entrepreneurs.
• Establish supportive and friendly work relationships.
• Make a difference to the South African economy by providing businesses with the tools and support to grow their businesses and revenue streams whilst building an eco-system of entrepreneurs and small to medium business owners.

You will gain exposure to the inner workings of a fast-growing startup. From day one, you will be given the opportunity to drive innovation and execute strategies that will take Yoco to the next level

Key Responsibilities: 

• Facilitating the customer journey and increasing their LTV. Primarily through the support of our Capital Products.
• Facilitating the initiation and adoption of additional Yoco product offerings to the merchant base.
• Management of Yoco merchant capital accounts.
• Management of accounts & reconciliation with Retail Capital.
• Attend training to stay up to date with the specifications of new products and service offerings.
• Work directly with customers face to face and via telephone, and email to describe products and/or services to facilitate growth of their business.
• Cross-functional and collaborative project work to enable your team and the company to focus on customer-centric growth.
• Follow up with customers via telephone or email following initial sales contact.
• Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
• Maintains accurate daily record of sales in sales tracker

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR:

If you are an individual who has natural business flair, is team-orientated, enjoys working in a diverse environment, is able to be flexible in the workspace and adapt to changes, has a willingness to go beyond the call of duty from time to time and has the ability to collaborate and work outside of your key responsibilities (cross-functional projects) – we are looking for you!

Key requirements to perform responsibilities:

• 5+ years proven experience as a Product Manager or in a similar role
• Experience in product lifecycle management, preferably in eCommerce or lead generation.
• Passion for product development with extraordinary attention to detail
• Experience working with or managing cross-functional teams
• Product marketing and go-to-market experience
• Able to identify and implement product experiments
• Experience in using data and metrics in decision making
• Strong written, visual, and oral communication skills
• Comfortable engaging with senior stakeholders
• Experience within financial services or fintech is beneficial