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  • Posted: Apr 30, 2021
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


    Read more about this company

     

    Indexer

    Job Description

    • Validate, evaluate and enrich requests sent via email.
    • Manage requirements up to the evaluation of requests for the purpose of classification and to enrich requests to enable straight through processing.
    • Unpack the purpose / reason for the request and determine if the request is comprehensive and which type of request it is. This includes ascertaining whether this request is new or pre-existing or not offered/supported by the centre.
    • Follow up with the requestor if information provided is lacking or the request/instruction is unclear to ensure straight through processing.
    • Obtain clarification and/or missing information by applying basic rules for work distribution and request assignment.
    • Ensure that requests are managed and distributed to groups available for receiving requests and or work assignments.
    • Follow up on outstanding and open tasks to ensure timeous submission of outstanding requirements.
    • Identify and report on trends and errors in support of errors cause removal opportunities.
    • Ensure relevant correspondence/documents are associated with active service requests to prevent duplication of efforts.
    • Identify and highlight specific risk factors to ensure improved output quality.

     

    Closing Date

    • 7 May 2021

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

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