Industrial Engineer at HeroTel

PURPOSE OF THE ROLE:

The Industrial Engineer will be responsible for business operational process mapping for approved Herotel applications and software (HeroTill, Streamline, Corteza and other Herotel systems) and liaising with the operational teams and subject matter experts to improve on current processes and/or map new processes, when actioned. The agreed upon processes should be supplied to the Business Systems Analyst & Systems Architect, or identified Business Systems team members, to determine possible solutions in the current and new systems.

Key responsibility areas will include but not be limited to:

Process Engineering

• Employ industry best practices to analyze existing business processes.
• Conduct thorough analysis to identify bottlenecks, inefficiencies, and areas for possible improvement, automation or optimization.
• Re-engineer processes to optimize efficiency and effectiveness.
• Collaborate with operational teams to identify areas where processes can be enhanced.
• Guide operational teams in implementing the most efficient processes.
• Develop and document business process standards to ensure consistency and efficiency.
• Maintain an up-to-date repository of process documentation.
• Communicate identified business processes to the Business Systems Analysts, Systems Architect, and the larger Business Systems Team.
• Work with process stakeholders to automate or digitize the identified processes.
• Implement change management activities to facilitate smooth process transitions.
• Conduct regular reviews to ensure that the developed or optimized processes comply with both customer and company standards.
• Identify and address any deviations from the proposed standards.
• Continuously improve and update process standards based on evolving business needs.

Project Management

• Ensuring process project deadlines are met and stakeholders kept informed on progress.
• Adapt process project plans to changes in requirements and scope.
• Facilitate effective communication and collaboration among team members and stakeholders.
• Ensuring projects adhere to frameworks and all project documentation is maintained.
• Maintaining and monitoring project plans, project schedules, budgets and expenditures.
• Facilitate cross-functional projects.

Reporting & Administration

• Prepare and distribute regular reports on process analysis, improvement initiatives, and their outcomes.
• Maintain accurate and up-to-date records of process changes, standard documentation, and workflow versions.
• Ensure documentation compliance with internal guidelines and audit requirements.
• Collaborate with stakeholders to gather process requirements, discuss improvement opportunities, and provide updates on progress.
• Communicate effectively to convey complex process-related information to both technical and non-technical stakeholders.
• Detailed process analysis reports with findings and recommendations.
• Well-documented business process standards, including standard operating procedures and workflow diagrams.
• Implementation plans outlining the execution of process improvements, including timelines and resource allocation.
• Regular progress updates and status reports on ongoing process improvement initiatives.
• Collaborate with stakeholders, including Business Systems Analysts, Systems Architects, and operational teams, to convey identified business processes and discuss improvement opportunities.

Key Outputs:

Daily Output

• Collaborate with relavant teams and subject matter experts to understand business requirements.
• Analyze existing processes and identify areas for improvement.
• Document process changes and update workflow documentation.
• Review and update documentation and workflow version control.
• Respond to stakeholder inquiries and provide support as needed.

Weekly Output

• Liaise with Business Systems Analysts, Systems Architects, and the larger Systems Team to convey identified business processes.
• Conduct meetings and discussions with subject matter experts to analyze process opportunities when required by Business Systems Team to complete application projects.
• Propose initiatives for process improvements.

Monthly Output

• Liaise with Business Systems Analysts, Systems Architects, and the larger Systems Team to convey identified business processes.
• Conduct meetings and discussions with subject matter experts to analyze process opportunities when required by Business Systems Team to complete application projects.
• Propose initiatives for process improvements.

The successful candidate must have the following experience/skills: -

Work Experience and Competencies:

• 3 years working experience, with 2+ years’ experience in a similar position.
• Telecoms industry experience advantageous.
• Ability to analyse information obtained from customers and key stakeholders.
• Strong understanding of and experience in business process analysis methods, tools and
• applications.
• Ability to work effectively both independently and as part of a team.
• Collaborate with other teams and functional subject matter experts at all levels.
• Have a high cross-functional acumen.
• Strong detailed oriented approach to task execution.
• Strong communication skills, both verbal and written.
• Strong administrative skills.
• Strong analytical, organizational, and time management skills.
• Critical Thinking.
• Experience in project management

Qualifications

• A University Degree in Industrial Engineering or relevant tertiary qualification will be beneficial.