Information and Records Administration Intern at Office of the Pension Funds Adjudicator

Responsibilities:

• Receive, capture, sort, classify and file physical and electronic records according to approved filing and records management procedures.
• Assist with registry duties, including receiving, recording, distributing, tracking and dispatching official correspondence and documents.
• Assist with the administration, registration, tracking and filing of determinations received or issued by the organisation.
• Scan, index, name and save records and determinations in the correct electronic folders or document management locations.
• Attend to internal and external stakeholder enquiries, provide requested information where authorised, and escalate complex matters to the relevant official.
• Provide frontline assistance to users of the Information and Records Centre, including directing requests to the correct service point.
• Maintain registers, update tracking sheets, prepare routine administrative information and support Information and Records Centre staff with allocated duties.

Duration:

• 12 Months.

Requirements

• Relevant tertiary qualification or studies in Information Science, Library and Information Science, or Archives and Records Management
• Qualification or modules in Records Management, Archives Management, Information Management or Document Management (added advantage).
• Exposure to records administration, filing, scanning, customer service, frontline support or general office administration (added advantage).
• No prior experience in an information and records administration field.