Information Systems Support Specialist (Cape Town) at Coronation Fund Managers

Job Description    

• Be a key member of our Information Systems support team at one of South Africa's top asset management firms! We are on the lookout for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on our production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. If you are a team player who is passionate about technology, we are waiting to hear from you.

Duties and Responsibilities    

• Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
• Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register.
• Perform all relevant predefined support and maintenance requests.
• Escalate all relevant incidents and errors to applicable second- and third-line support.
• Conduct trend analysis on incidents and problems to identify problem areas.
• Proactively implement appropriate measures, tools, and systems to monitor availability of service components and data.
• Work closely with teams to ensure a continuous, stable, and efficient environment.
• Efficient and accurate execution of core job aspects.

Ideal Experience    

• Minimum of 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment.

Ideal Qualifications    

• Relevant Degree or Diploma

Most Important Attribute    

• Analytical
• Problem solving
• Perform well under pressure
• Time management
• Multi-tasking abilities
• Interpersonal skills
• Attention to detail
• Methodical
• Quick learner
• Communication skills
• Systems Knowledge    

Tech Stack Required:

• T-SQL
• Tech Stack Desired:
• SSRS
• Azure or similar cloud capability
• ActiveBatch or similar automation tool
• PowerShell or similar scripting language
• C#