About the job
Purpose:
Provide timely and efficient support to the employees of the Firm on hardware, software, audio/visual events and special IT related requests.
Experience and Qualifications:
- Senior Certificate essential
- COMPTIA A+ N+ essential
- 3-4 years’ with good understanding of computer hardware and software (windows based operating systems and Microsoft office applications).
- Good written and verbal communication skills
- Effective client service orientation
- Ability to communicate technical information to non-technical people
Key Accountabilities
User Support:
- Support new starters
- Monitor all incoming help desk calls
- Encourage all calls to be logged
- Attend to all calls timeously and professionally
- Escalate queries where necessary
- For escalated queries, keep user updated on progress
- Collect equipment from users if urgent
Prepare for new starters Audio visual events:
- Setup new starters
- New laptop and desktop installs vie SCCM
- Replace and exchange laptops and desktops
- Setup loan laptops and desktops
- CA Laptop setups in advance
Prepare for leavers:
- Arrange and collect leavers equipment
Repair and maintain:
- Conduct repairs timeously on both hardware and software
- Log a call with supplier if repairs cannot be done in house.
- Supply loan equipment to user where appropriate.
- Place warrantee calls with Dell and follow up
Data Centre:
- Swop tape backups as requested
- Ensure no warning alerts
- Ensure server room environment is optimal and tidy
IT Projects:
- Contribute to IT projects as required
Inventory:
- Maintain adequate levels of IT stock. This includes both consumables and hardware
- Report hardware levels to Help Desk Team Leader/IT Manager
- Full Stock control when handing over
User Moves:
- Re-connect desktop/laptop, phone and printer
Install software for users
Competencies
- Analytical Thinking
- Client Focus
- Initiative
- Interactive communication
- Problem solving
- Resilience
- Teamwork
Bowmans is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.
Closing date for Applications is Monday 4 October 2021.
Please include a copy of your CV with your application for it to be considered.
If you do not hear from us within 4 weeks, please consider your application as unsuccessful.
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