Information Technology Technician at Moseme Holdings

About the job

An IT Technician, or IT Support Technician, maintains the computer and network systems of an organisation. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.

IT Technician duties and responsibilities

IT Technicians operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality. Some of their main duties and responsibilities include:

• Serving as the first point of contact for IT support within the organisation

• Installing, configuring and maintaining software and hardware components of computer and network systems

• Diagnosing and troubleshooting software and hardware issues

• Repairing and replacing damaged computer and network components

• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software

• Supporting people whenever they encounter challenges with computers and network devices

• Maintaining and updating technical documentation regularly

• Testing new hardware and software before full-scale installation

IT Technician skills and qualifications

An IT Technician must have an excellent technical aptitude including the ability to configure operating systems and network devices. A successful IT Technician candidate will have various prerequisite skills and qualifications that typically include:

• Proven work experience in IT support or IT technician roles

• Associate degree or advanced apprenticeship in Computer Science or relevant disciplines

• In-depth knowledge of Windows, Mac, Linux and UNIX operating systems

• Practical experience with internet and network security protocols

• Problem-solving skills

• Technical documentation skills

• Organisational and interpersonal skills