Vacant Posts at BCX

Core Description

• Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices. 

Key Deliverables / Primary Functions

• Successful completion of hardware repairs, including: 
• Stripping down and re-assemble hardware peripherals  
• Testing mobile devices,  
• Calibrating, and configuring all printers, etc.  
• Apply devices to workshop product refurb process and procedures  
• Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron   
• Using proper cleaning materials including safety PPE material  
• Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required. 
• Running Quality Assurance (QA) testing by device through all client test jigs in the  workshop environment  
• Prepare periodic inventory or maintain perpetual inventory of tools and equipment. 

Core Functional Skills & Knowledge

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Achieving personal work goals & objectives
• Applying expertise & Technology
• Following instructions & procedures
• Delivering Results & Meeting customer expectations
• Working with people
• Culture Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in repairing and testing hardware and software applications.

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Core Description

• Responsible for participating in the scoping and implementation of large and complex HR & Payroll Solutions for clients. Ensure that end to end implementations and support services meet client requirements. Responsible for preparation and contribution to the process design and configuration. Provides direction to other consultants and may have supervisory responsibilities when required.

Key Deliverables / Primary Functions

• Oversee the creation and distribution of payroll checks for all employees.
• Process manual adjustments and special payments.
• Investigate and correct errors associated with editing of payroll data.
• Check the monthly payroll input/monthly reconciliations and ensure accuracy. Ensure that all reconciliations are aligned.
• Compile and verify full month end reports.
• Submit reports timeously to the relevant parties.
• Prepare monthly general ledger entries for voided and issued payroll checks.
• Respond to client/s payroll related queries promptly.
• Reconcile differences within the record keeping system using mathematical skills and accounting techniques.
• Organise workflow/s and establish priorities to meet deadlines.
• Evaluate operational performance of assigned section and ensure quality of work produced and timeliness.

Core Functional Skills & Capabilities

• Analytical and Problem Solving
• Legislative knowledge
• Customer Orientation
• Technical Report writing
• Payroll Systems

Core Behavioural Competencies

• Presenting and Communicating information
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Coping with pressures & setbacks
• Applying expertise & Technology

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience working on Payroll solutions/applications, preferably Payspace.

OR

• 5 years’ experience working on Payroll solutions/applications, preferably Payspace.

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Core Description

• Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.  

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes  
• Monitor and control the network to ensure its day to day stability  
• Manage problems and assist with support functions  
• Contribute to the research and assessment of new technologies as well as customer needs  
• Monitor service levels and contribute to the development of standards and specifications  
• Test systems and keep records of technical details on network design, implementation plans and capital projects  
• Support users and support staff  
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)  
• Provide network administration and support  
• Integrate systems  

Core Functional Skills & Capabilities

• Customer Service
• ICT Knowledge
• Infrastructure Development& Support
• Process Orientation
• Result Orientation
• Problem solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Delivering Results & Meeting customer expectations
• Adhering to principles and values
• Working with people
• Following instructions & procedures
• Coping with pressures & setbacks
• Applying expertise & Technology

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage
• NQF 6: 3 year Degree/ Diploma/ National Diploma

Experience

• 2 years relevant experience; experience in CISCO  
• Networking preferred

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Core Description

• To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
• Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
• Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.

Core Functional Skills & Capabilities

• Hardware/Software Installation and management
• Customer Orientation
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage
• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

Experience

• 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.