Infrastructure Engineer: DevOps at Clickatell

Requirements
The role of our Champion:

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Lead architectural and design discussions around current and future system implementations, including but not limited to monitoring/internal tooling/AWS environment design requirements
• Be a mentor and leader within the team, upskilling and guiding other team members in the various aspects of software development
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance and monitoring of the Clickatell messaging (CMneXt) engine hardware, software and related infrastructure with a focus on high availability, stability and security.
• Technical research and development to enable continuing innovation within the infrastructure
• Auditing and analysis of logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers and partners
• Technical liaison with enterprise customers and vendors as required
• Service, maintain, commission and support global platforms, with a view towards high availability

ITIL - incident and problem management

• Conduct root cause investigations on all customer-affecting incidents
• Ensure that all known errors and single points of failures are highlighted, documented and feeds back into change management process.

Knowledge-sharing and Documentation

• Ensuring all documentation and diagrams for all environments are accurate and up to date

Operations and Support

• Perform or confirm system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Repair and recover from hardware or software failures, including coordinating and communicating with impacted constituencies
• Capacity planning and reporting for all platforms
• Provides escalated technical support that requires an on-site presence

The capabilities of our Champion:

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar essential.
• Deploy automation experience essential (Jenkins/Gitlab/Puppet etc)
• Docker container experience essential (Kubernetes/Docker Swarm)
• Good understanding and ability in Bash scripting.
• Basic understanding of the software development lifecycle.
• Linux/Unix certification advantageous.
• Perl, python, ruby and/or PHP scripting experience (or similar) advantageous.
• Proven experience in and with a large, ISP-type environments and infrastructure advantageous.
• Monitoring and alerting experience with Open Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana advantageous
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre

Our Champion's journey thus far:

Must understand and demonstrate knowledge of:

• Networking, from Ethernet to IP
• Operating systems, from bare steel to network services
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
• Minimum of 3 years programming or scripting experience
• Minimum of 3 years working experience with Unix or derivative
• Minimum of 3 years working experience with troubleshooting hardware and/or software
• Minimum of 2 years automation experience (playing a lead role in at least 1 automation project)
• Amazon Web Services Virtualization technologies and environments

Benefits
Why you will love being here:

• Competitive salary paid monthly
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Group life cover
• Communication allowances
• Undercover parking
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.
• Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work.