Infrastructure Manager at Hire Resolve

Job Description

• The Infrastructure Manager is responsible for leading and maintaining the organisation’s IT and electrical infrastructure. The role ensures system stability, scalability, and security across on-premises and cloud environments. It includes accountability for infrastructure availability, power continuity, internal change governance, and vendor performance, while serving as a senior technical escalation point.

Key Responsibilities

• Lead and manage IT infrastructure systems (on-premises and cloud).
• Oversee networks, servers, storage, and virtualisation environments.
• Implement and monitor security, backup, and disaster recovery strategies.
• Establish and maintain system monitoring and performance optimisation.
• Govern internal change control, including UAT sign-off and controlled deployments.
• Ensure compliance with IT policies, standards, and software licensing.
• Manage power and facilities systems supporting IT operations (e.g. inverters, lithium battery storage).
• Manage third-party vendors and monitor SLA performance.
• Provide senior technical escalation support for critical incidents.

Technical Competencies

• Strong experience in infrastructure administration (Windows Server, Linux, VMware).
• Network administration, including VLANs, firewalls, VPNs, and routing.
• Infrastructure performance monitoring and root cause analysis.
• Knowledge of electrical infrastructure (inverters, battery storage).
• Experience with Active Directory, Group Policy, and SQL DBA functions.
• Ability to produce accurate technical documentation and system architecture.

Experience & Requirements

• Minimum 5 years’ experience in infrastructure management or related technical roles within reputable organisations.
• Strong technical foundation and demonstrated leadership in IT operations.