Infrastructure Team Lead - Durban at First Technology

Job Description

• We are seeking an experienced and proactive Infrastructure Team Lead to play a central role in overseeing the health, performance, and security of our network, cloud, and server environments. Your leadership will be instrumental in guiding and mentoring a talented team of engineers, ensuring the stability and growth of our IT operations.

YOUR CORE FOCUS AREAS:
Network Infrastructure

• Design, develop, and maintain detailed WAN and LAN diagrams to map our network infrastructure.
• Support and manage network monitoring tools, such as PRTG, to ensure optimal network health and performance.
• Perform ongoing network maintenance, including implementing patches, hot fixes, and security configurations.
• Configure and install essential network hardware, including routers, switches, and firewalls.
• Oversee network asset management and maintain vendor relationships within the parameters of established change management policies.

Cloud Ecosystem

• Manage and support Microsoft 365 tenant environments, focusing on user management, security, and compliance.
• Assist with Azure tenant administration, including billing and cost optimization.
• Respond to escalated support tickets related to Microsoft 365, Azure, and AWS services, ensuring timely resolution.
• Monitor, troubleshoot, and optimize cloud infrastructure to maintain strong performance and security standards.

Server & On-Premises Systems

• Demonstrate advanced Active Directory skills, including creating Group Policies and managing Domain Controllers.
• Manage server hardware, storage solutions, and hypervisor technologies such as VMware and Hyper-V.
• Exhibit strong troubleshooting abilities with backup and restore technologies, especially Veeam.
• Maintain and support the Mimecast suite (including TTP) and Microsoft mail applications, such as Exchange and O365.

Leadership & Team Development

• Provide guidance, mentorship, and technical leadership to engineering team members, supporting their professional growth.
• Collaborate closely with management on project planning and prioritization to align with business objectives.
• Champion best practices in documentation, security, and change management throughout the IT department

MINIMUM REQUIREMENTS:

• Grade 12.
• IT Diploma/Degree or equivalent qualification
• A+ and N+ certifications
• Proven background as a Senior Systems Engineer, Network Engineer, or in a similar technical role with leadership responsibilities.
• Comprehensive technical expertise across network, cloud, and server infrastructure domains.
• Ability to diagnose and resolve complex issues both over the phone and in-person, using a systematic approach.
• Superior organizational skills, with the capacity to prioritize, multitask, and thrive in a dynamic environment.
• Excellent communication abilities and a collaborative, team-oriented mindset with a focus on mentorship.
• Proactive attitude, consistently staying informed about emerging technologies and security best practices.