Inland Operations Manager at Maersk Line

KEY RESPONSIBILITIES:

Drive Inland Delivery & LCL functional outcomes:

• Execute inland first mile solutions in a reliable, predictable and efficient manner.
• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost, and consistency.
• Monitor service quality of Inland Delivery across customers and act on non-compliance to defined product or customer standards.
• Ensure Delivery teams provide speedy Inland order issue and exception resolution with CX through case management.
• Work with internal stakeholders to fine-tune all facets of running Inland Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.
• Ensure LCL shipments are executed within established timelines meeting customer and organizational expectations.
• Full ownership of job costing and invoicing for LCL and Inland shipments.

Develop and sustain a capable Inland Delivery organization:

• Build teams with strong orientation towards delivering superior Inland customer quality.
• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.
• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety, and local legal regulations.
• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.
• Drive cost to serve focus:
• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.
• Manage Inland Delivery capacity according to guidelines from procurement, demand and service requirements.
• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion.
• Constantly feed timely market and customer information back to Product and Sales.

WHO WE ARE LOOKING FOR

Someone with:

• Minimum 5 years’ experience leading a team in logistics operations
• Strong background in Inland delivery and LCL
• Inland-savvy mindset to quickly convert opportunities to business impacts
• Ability to lead, coach and motivate large teams including leaders or others
• Ability to operate successfully in a complex environment with multiple internal and external stakeholders across several levels
• Ability to prepare and execute a business plan to run a large operation with variable demands
• Lead an organization to prepare and respond with resilience to a business environment influenced by various external factors
• Strategic thinking and execution
• Tech savvy mindset to optimize our news ways of working