Vacant Jobs at Maersk Line

Main Responsibilities:

• Execute various export and import customer service processes as per global design across teams.
• Monitor assigned exports/imports performance against KPIs and make recommended corrective actions.
• Conduct and assist with training on cargo shipment documentation as per manuals, guidelines, and policies.
• Execute all documentation processes and submissions for operational tasks.
• Complete and pass relevant customs and shipping documents as per legislation.
• Ensure all receiver documentation requirements are met.
• Ensure compliance with authorities regarding the approval and signing of documentation.
• Coordinate with shipping lines regarding waybills/bills.
• Email and courier documents to customers and consignees.
• Provide customer care and respond to queries.
• Attend industry-related meetings and maintain international protocols.
• Be able to lead a team and handle a large customer comprising of a group of exporters.

​Key Requirements:

• +5 years of experience in documentation, specifically in the perishable fruit industry.
• Previous experience working in a large organization.
• In-depth knowledge of perishable documentation and its processes.
• Sound industry knowledge relating to fruit and vegetables, with airfreight knowledge being an advantage.
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in Microsoft Office, especially Excel and Word.
• English fluency written and spoken is a must.
• Ability to work under pressure and meet deadlines.
• Understanding of seasonal work and the balance between shoulder periods.
• Presentation skills to share results of own work with the team.
• Understanding of cost and implications of costs surrounding our processes and various stakeholders.

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KEY RESPONSIBILITIES:

Drive Inland Delivery & LCL functional outcomes:

• Execute inland first mile solutions in a reliable, predictable and efficient manner.
• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost, and consistency.
• Monitor service quality of Inland Delivery across customers and act on non-compliance to defined product or customer standards.
• Ensure Delivery teams provide speedy Inland order issue and exception resolution with CX through case management.
• Work with internal stakeholders to fine-tune all facets of running Inland Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.
• Ensure LCL shipments are executed within established timelines meeting customer and organizational expectations.
• Full ownership of job costing and invoicing for LCL and Inland shipments.

Develop and sustain a capable Inland Delivery organization:

• Build teams with strong orientation towards delivering superior Inland customer quality.
• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.
• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety, and local legal regulations.
• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.
• Drive cost to serve focus:
• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.
• Manage Inland Delivery capacity according to guidelines from procurement, demand and service requirements.
• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion.
• Constantly feed timely market and customer information back to Product and Sales.

WHO WE ARE LOOKING FOR

Someone with:

• Minimum 5 years’ experience leading a team in logistics operations
• Strong background in Inland delivery and LCL
• Inland-savvy mindset to quickly convert opportunities to business impacts
• Ability to lead, coach and motivate large teams including leaders or others
• Ability to operate successfully in a complex environment with multiple internal and external stakeholders across several levels
• Ability to prepare and execute a business plan to run a large operation with variable demands
• Lead an organization to prepare and respond with resilience to a business environment influenced by various external factors
• Strategic thinking and execution
• Tech savvy mindset to optimize our news ways of working

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KEY RESPONSIBILITIES:

• Leadership: Lead the delivery organization, including warehouse, depot, and transportation operations.
• Financial Management: Oversee financial reporting and performance, ensuring economic efficiency through budget management and cost control.
• Talent Development: Promote company culture, manage talent development, and succession planning.
• Compliance: Ensure a safe and compliant environment, adhering to Health & Safety/ISO standards.
• Customer Relations: Manage customer relationships, ensuring quality and timely implementation of projects.
• Continuous Improvement: Implement methodologies to optimize processes, eliminate waste, and streamline operations.
• Data and Performance Management:  Analyzing transportation routes, modes, and schedules using data analytics to minimize costs and ensure prompt deliveries. This involves leveraging data-driven insights for route optimization and carrier selection.
• Sustainable Practices: Implementing solutions that support sustainable transportation practices, such as optimizing fuel consumption and reducing emissions through better route planning and vehicle maintenance.

WHO WE ARE LOOKING FOR

Someone with:

• Bachelor's degree in Logistics Management
• At least 5 - 10 years’ experience in contract logistics, including depot, warehousing, and distribution
• Industry expertise in supply chain (freight forwarding, warehousing)
• Extensive operational knowledge of Warehouse and Distribution, and warehouse management systems (WMS)
• Knowledge of intricate design of the warehouse system and WMS.
• Knowledge of transport management systems (TMS)
• An entrepreneurial and problem-solving mindset
• Stakeholder management and collaboration in a matrix organisation
• Strong customer centric mindset