Innovations Support Partner / QAM at Tsebo Solution

Purpose of the Role

• The Innovations Support Partner / Quality Assurance Manager plays a pivotal role in supporting the successful implementation and integration of innovative systems and processes across Key Account cleaning sites. This role ensures the effective rollout, training, adoption, and ongoing optimisation of approved technologies—such as task management systems and QR-based applications—by working closely with Contract Managers and operational teams. The Innovations Support Partner will act as a change agent, driving compliance, user confidence, and continuous improvement on the ground.

Duties & Responsibilities    
System Setup & Planning

• Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
• Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

• Lead the end-to-end project management of QR code deployment for Time and Task systems.
• Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training & Change Enablement

• Design and deliver on-site and remote training sessions for operational teams.
• Develop user-friendly training materials and guides to support adoption.
• Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
• Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

• Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
• Ensure consistent and correct system usage aligned with reporting and operational requirements.
• Validate that system outputs and reports meet business expectations.
• Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
• Actively contribute to the Cleaning Operations Innovations Team/Framework.
• ISO 9001, 14001, 45001 (beneficial)

Innovation & Systems Implementation

• Support rollout of innovations (Time & Task systems, QR applications, digital tools)
• Assist with system setup, configuration, and planning
• Coordinate with IT and innovation teams
• Deploy and manage QR code implementation across sites
• Ensure systems are used optimally and aligned with operational requirements

Stakeholder & Client Engagement

• Build strong relationships with internal teams and clients
• Act as a trusted advisor on quality and innovation matters
• Provide feedback, coaching, and performance guidance
• Influence adoption of new processes and systems
• Maintain professional communication with all stakeholders

Quality Management & Compliance

• Implement and maintain regional Quality Management Systems
• Ensure compliance with ISO standards, TCHS “5 Steps to Excellence,” and client requirements (e.g. COHASA, audits)
• Conduct and manage internal audits and ensure corrective actions are implemented
• Monitor non-conformance and drive continuous improvement
• Maintain quality documentation, records, and reporting systems
• Assess customer satisfaction through surveys, audits, and feedback
• Improve client quality scores (e.g. patient satisfaction metrics)

Skills and Competencies    

• Proven experience in technology adoption and system implementation, ideally within cleaning or facilities management environments.
• Strong training, coaching, and troubleshooting capabilities at an operational level.
• Familiarity with the dynamics of cleaning services and supporting Contract Managers.
• Technologically adept, though not necessarily holding a formal tech qualification.
• Self-motivated and capable of working independently while collaborating with central teams and site leadership.
• Initiative & Accountability: Proactively drives projects and takes ownership of outcomes.
• Leadership & Influence: Inspires and empowers others, sets clear expectations, and leads by example.
• Communication & Persuasion: Effectively communicates, negotiates, and influences stakeholders.
• Collaboration & Empathy: Builds strong relationships, listens actively, and fosters team cohesion.

Tsebo Values Alignment

• Integrity: Acts with honesty and transparency in all innovation initiatives.
• Enterprising: Champions new technologies and contributes to organisational growth.
• Caring: Provides empathetic support and training to operational teams.
• Diligence: Ensures high-quality execution and continuous improvement of systems and processes.

Qualifications    

• Matric
• Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).
• Required:  Demonstrated experience in system implementation and technology adoption in operational environments.
• Preferred: Background in training and operational support within cleaning/FM sectors.

Work Experience

• Industry: Cleaning services or facilities management.
• Role Background: Technology implementation and operational support.
• Experience: 3–5 years in a similar role

Deadline:28th May,2026