Insights Analyst at Webhelp SA

• As an Insights Analyst, you'll be required to support the development, implementation and delivery of analytical insight on strategic client accounts. You'll drive, create and support the implementation of practical, measurable and successful operational solutions based on structured analytical methodology.
• You’ll need to have an analytical way of thinking and know how to work methodologically and efficiently. Your organisation skills will benefit you, while your ability to work well under pressure and strong numeracy skills is sure to aid in your success.

Make this your moment and apply for this FTC role today!

What you’ll be doing

• Delivering innovative and value-adding analysis, insight and presentations to clients
• Achieving key objectives through an analytically led insight approach
• Understanding use of segmentation and predictive modelling techniques, gained in a customer marketing, credit risk, or process improvement area
• Working with key stakeholders to drive solutions that deliver tangible improvements in performance
• Supporting operations and the wider business in achieving key objectives through an analytically led insight approach
• Displaying a high degree of subject matter expertise in areas of specialisation (R&R analytics, R&P analytics, demand control, CX)
• Working closely with colleagues in the business insights, planning and solutions teams to ensure opportunities are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviour
• Delivering a high level of subject matter expertise advice based on analytics to guide account strategies and tactics
• Proactively challenging status quo with the ability to persuade others to accept alternative views through discussion, reasoning and explanation
• Identifying opportunities to improve and develop analytically based solutions to drive revenue, maximise efficiency and deliver excellent customer service within a high quality compliance environment

What You’ll need

• Strong level of computer literacy and Microsoft Excel (Python and  SQL is advantageous)
• Experience in using BI and analysis tools (e.g. PBI, Looker or Tableu) to manipulate and analyse large volumes of data
• Basic understanding of ETL or ELT
• Demonstrable methodological approach to problem solving and analytics
• Excellent planning skills
• Customer Management experience (preferable)
• Innovative problem solving skills
• Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince 2 would be advantageous)