Ownership of the strategic relationship across OM Bank and Group to establish a partnership, deliver strategic financial services and information, optimise the financial performance of the segment related to the Rewards Programme.
KEY RESULT AREAS
Rewards:
Design and implementation of the OM Bank rewards program
Managing and working with the OM Group rewards team
Documenting key requirements to inform RFP process and to conclude that process
Engage with potential Reward partners for commercial agreements
Engage with technology and solution partners for the rewards capability build (as required)
Evaluate program performance and identify opportunities for optimization post-launch
Develop new program features, initiatives and campaigns to support the desired customer and business outcomes
Develop and maintain appropriate program KPIs
Working with Value Management to ensure reward commercials are sound
Compiling a BRD and conducting the rewards system RFP and ultimately selection
Balances own priorities with directing and motivating others.
Creates a climate for optimal performance.
Bank Launch
Collaborate across the organisation and lead a team of SMEs (including external advisors) in the development of a financial model, economic business case and a full business plan for the bank.
Use technical and industry experts to validate the pricing assumptions against current pricing by other financial institutions for similar business to confirm feasibility.
Assist with the design of new differentiated functionality and products and convert these into inputs for the overall financial model
Assist with the SME CVP design and related product constructs
Design and execute ecosystem and partnerships management framework and strategies to achieve Old Mutual Bank commercial and brand objectives.
Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services or capabilities through partnerships and/or ecosystem engagements.
Continuously evaluate and refine the ecosystem business model, with due regard to partner capabilities and culture to promote strategic collaboration.
Build and influence internal and external stakeholder relationships to position Old Mutual and the Bank as a trusted, collaborator of innovative financial services.
Promote the diffusion of innovation across the markets that Old Mutual operates in, assuring effective learning and collaboration across the various Old Mutual and partner delivery teams.
ROLE REQUIREMENTS
Matric
Bachelor’s Degree in Information Technology or a related field is preferred.
Master's degree in Information Technology (IT) (advantageous)
Proven Fintech/Banking Experience (advantageous)
Subject matter expert in the design of rewards programs
Strong commercial understanding of rewards program economics
Strong understanding of rewards metrics and analytics drivers to drive program optimization
Understanding of behavioural models
Strong communication, analytical and inter-personal skills (written and verbal)
Proactive problem solver
Excellent project management skills
Ability to establish and build business relationships
Ability to operate in cross-functional teams to deliver outcomes
Ability to proactively identify opportunities and take initiative in a fast paced environment
Negotiating and working with external partners
Passionate about delivering meaningful/exceptional customer experiences
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