Systems Analyst at Interfront SOC Ltd.

Responsibilities/Tasks:

• Establish and maintain a trustful and engaged relationship with stakeholders through effective communication, expectation management and positive engagement.
• Understand client needs and collaborate with internal and external teams, to deliver tailored and effective digital solutions.
• Analyse problem statements to define scope and technical requirements to enhance current platforms to deliver expected customer experiences.
• Define technical integration requirements to third party services.
• Formulate technical requirements documentation for approval, prior to development commencing.
• Collaborate with the user experience and interface designers to deliver the optimal interface taking cognizance of CX, UX and UI best practice principles.
• Collaborate with the development team to ensure the delivery of the anticipated features.
• Create test cases for each user role to ensure the individual engagements have been catered for correctly.
• Test the solution developed to ensure it delivers the standard of quality and features expected.
• Manage the user acceptance testing cycle to ensure possible defects are resolved timeously.
• Provide post production support to define and manage implementation of any production fixes.
• Provide system user guides and training, where applicable.
• Review platform engagement reporting to identify any enhancements that may improve customer experience or system efficiency.
• Gain and grow domain knowledge within the customers business context.

Closing date: 27th of March 2026

Minimum Requirements

• Degree, diploma or relevant industry certification in computer science, information technology or related field.
• Proven experience of at least 4 years, in development and/or analysis of systems, within the bespoke software development industry.
• Experience in Microsoft development languages.
• Proficient understanding of software development life cycle (SDLC).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and negotiation skills.
• Proficient user of Microsoft Office applications.
• Proficient in software design, user interface and customer experience principles.