Installation and Support Consultant - PMS (Midrand) at Adapt IT Holdings

Job description

Responsibilities

• Understand and effectively presents and delivers presentations on the suite Oracle Hospitality products,
• features, and benefits to new and prospective clients as well as internal clients to promote sales and
• product development.
• Install, maintain, and troubleshoot solutions at Customer sites.
• Provide Professional training and knowledge transfer to clients according to the scope
• Actively supports the customer in all aspects through to case resolution, keeping the customer informed
• and updated throughout life of the case.
• Maintains historical records by documenting hardware and software changes and revisions
• Contributes to team effort by accomplishing related results as needed.
• Comply with support schedule adherence to ensure overall service level targets are achieved

Minimum requirements

Qualifications and Experience

• University Degree in Hospitality Field or similar
• At least 1 year of relevant working experience
• Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook)
• Requirements and skills
• Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and
• Opera Cloud)
• Good knowledge in OS and software deployment
• Demonstrate strong analytical, troubleshooting, and problem-solving skills.
• Exercise strong communication, organizational and customer service skills.
• Able to work effectively with internal & external customers at all levels.
• Quick learner
• Driving License
• Results focus-oriented
• Capable to work under pressure
• Team player, dynamic and energetic
• Time management and interpersonal skills