Installation Services Coordinator at Tracker Connect (Pty) Ltd

Key roles and responsibilities:

• Creating service centre /technician applications with all relevant documents and general office administration.
• Ensuring technician codes and fitment centres are loaded on all systems and issued.
• Co-ordinating training and polygraphs
• Resolving all e-mail and telephonic queries related to fitment centres.
• Keeping updated records of fitment centres and technicians.
• Providing on-going training/ support to all fitment centres on the My Tracker site and CRM.
• Distributing work to the regional offices and fitment centres.
• Responsible for fitment centres Reports.
• Providing frontline and general admin training to fitment centres.
• Monitoring all Service Requests for he fitment centres.
• Relevant Purchase orders
• Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships

Minimum requirements

• Matric with minimum of 1 years Service Administration experience.
• The suitable candidate will have an above average knowledge of al Tracker Systems.
• Good communication skills are necessary and the application must be able to speak , write and  read English.
• Computer literacy is compulsory.
• Attention to detail and accuracy is essential
• The relevant candidate must energetic, motivate, have a sense of urgency and Customer Centric.