Jobs Available at Tracker Connect (Pty) Ltd

Job description

• Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
• Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
• Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively.
• Implement project management methodologies as a form of execution to drive success of implemented initiatives.
• Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations.
• Serve as a key account manager for clients and ensure that all their needs and expectations are exceeded.
• Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.
• Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement.
• Plan and implement relevant initiatives aimed at increasing customer value on a regular basis.
  Work closely enough with current clients to be able to proactively identify new business opportunities.
• Monitor and analyse client usage and performance data to identify trends, areas for improvement, and opportunities to enhance the value of OKgo’s solutions. 
• Collaborate with the product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development.
• Provide clients with best practices and recommendations to optimize their use of OKgo’s solutions and achieve their business objectives.
• Proactively identify and address potential issues that may impact client satisfaction and success.
• Work closely with the support team to resolve client issues promptly and effectively, ensuring minimal disruption to their operations.
• Escalate critical issues to senior management when necessary, providing detailed reports and action plans.  
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction, solution adoption, and retention rates.
• Prepare and deliver regular reports to clients, highlighting their performance and demonstrating the value of OKgo’s solutions.
• Use data-driven insights to develop and implement strategies for continuous improvement.
  Ensure that all business analytics and reporting functions are aligned with quality and time standards.
• Compile and present value adding business insights gathered from the reporting to relevant stakeholders.
• Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met.
• Successfully navigate the complexities of dealing with a diverse range of stakeholders from different backgrounds, sectors and locations and being subjected to different regulations.
• Develop and sustain key relationships between Tracker and its partners, acting as a direct link to ensure effective communication, management of expectations, and the achievement of strategic deliverables.
• Provide insight of a strategic nature to senior leadership within areas of expertise.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives.
• Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes.

Minimum requirements

• Tertiary qualification (Bachelor’s Degree) in Engineering. NQF 7 is required.
• Industrial Engineering or related qualification is advantageous.
• 3 Years’ experience in implementing supply chain technology.
• Demonstrated capability of delivering value for business.
• Strong consultative delivery skills with experience engaging with senior management and operational staff.
• Project Management experience
• Willing to from time-to-time work extended hours, and willing to travel locally.
• Driver’s license with own vehicle

go to method of application »

Job description

• Build and maintain a comprehensive database of corporate customers to facilitate customer targeting and maintenance and in turn, promote business growth across sectors.
• Secure appointments and present OKgo’s offerings to key stakeholders in line with OKgo’s target sectors and industries.
• Analyse current and future business needs and formulate appropriate sales strategies, including identification of challenges and problem areas, and conducting key needs within specific corporate environments.
• Manage the end-to-end pre-sales process, including discovery, technical assessments, solution demonstrations, and proof of concept (POC) development.
• Prepare and secure pricing from the Commercial Committee, Finance or other stakeholders in line with policies and procedures.
• Prepare formal quotations and final offers based on specific requirements and solutions (both standard and complex).
• Compile tender submissions relevant to private sector customers for approval by EXCO members.
• Project manage secured deals through the implementation phase.
• Support the development of future OKgo products, explore monetization opportunities for Tracker’s data and engage key senior stakeholders within Tracker to deliver unique and customised solutions and services to customers.
• Collaborate with account managers in existing relationships to identify opportunities, conduct needs analysis and drive sales into this base.
• Conduct networking activities by attending industry functions, association events and conferences, and provide feedback and information on market and creative trends to relevant stakeholders.
• Regularly engage with new and existing partners with the view of maximising growth in new sales and revenue.
• Introduce and generate sales of new products and services in line with strategic growth objectives.
• Target industry associations with the view of unlocking opportunities in their subscriber bases.
• Put forward professional proposals aimed at benefitting partners i.e. creating new solutions, generating revenue, minimising risk, creating loyalty.
• Regularly network within the Partner Channel space by attending relevant industry functions, association events and conferences, and provide feedback and information on market and creative trends.
• Present and propose professional solutions to all relevant partners which could be either:
• standard/core solutions and services or,
• new complex solutions and services in relation to the specific needs of the entity.
• Assist the Executive: OKgo to identify new verticals within the business market that OKgo may pursue to broaden its distribution focus and fulfil its strategic objectives.
• Assist the Executive: OKgo with motivating and securing key stakeholder buy-in and support in pursuing new segments that align with strategic objectives.
• Initiate the process of targeting key stakeholders in specific verticals by setting up appointments and meetings with decision-makers.
• Identify key challenges and problem areas, as well as analyse key needs within selected new markets and sectors and share findings and recommendations with relevant stakeholders.
• Engage and influence key senior stakeholders within OKgo to develop and deliver unique and customised solutions and services to customers.
• Develop, prepare and present various commercial models relevant to each unique scenario to the Commercial Committee in OKgo.
• Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met.
• Successfully navigate the complexities of dealing with a diverse range of stakeholders from different backgrounds, sectors and locations and being subjected to different regulations.
• Develop and sustain key relationships between Tracker and its partners, acting as a direct link to ensure effective communication, management of expectations, and the achievement of strategic deliverables.
• Provide insight of a strategic nature to senior leadership within areas of expertise.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives.
• Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes.
• Provide direction and guidance by clearly communicating team goals, expectations, and priorities.
• Offer ongoing coaching and mentorship to ensure team members understand their roles and responsibilities as well as enhance their skills, knowledge and confidence.
• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for growth and development.
• Foster a culture of continuous improvement.
• Motivate team members by recognizing their achievements and contributions to the team and company. Create a positive and collaborative work environment.
• Identify training needs within the team and provide opportunities for skills development (e.g., technical skills, soft skills, industry certifications etc.) Encourage participation in training programmes.
• Identify and develop high-potential team members to ensure a smooth transition for future leadership roles in terms of succession planning.
• Empower team members to take ownership of their work and make decisions within their area of expertise by delegating tasks appropriately.
• Maintain open and transparent communication with the team, ensuring everyone is informed and engaged; and encourage upward feedback.
• Foster a culture that values diversity and inclusion by creating a work environment where everyone feels respected, valued, and has the opportunity to contribute their unique skills and perspectives.
• Support of business revenue growth objectives by developing and implementing strategies to meet or exceed sales targets.
• Secure deals at competitive pricing, balancing client budgetary considerations with company profitability objectives.
• Oversee the implementation of projects, ensuring they are completed on time and within budget to maximise revenue and optimise costs.
• Evaluate the financial impact of proposed solutions by analysing potential cost savings or revenue increases associated with various initiatives to ensure they deliver a positive return on investment.
• Track and report on the ROI by regularly assessing the financial benefits achieved compared to the resources invested within scope of control.
• Identify and assess financial risks through creating an awareness of potential financial risks associated with project delays, technology implementation costs etc. and develop mitigation strategies.

Minimum requirements

• Tertiary qualification (Bachelor’s Degree) in Engineering, Business Management or a relevant field (NQF 7 or higher) is required.
• 7 years’ experience in implementing or selling supply chain technology solutions
• 3 years enterprise level business development, sales management, or a similar role.
• Must include at least 2 years managerial and or supervisory experience.
• Experience in sales of SaaS technology or data-related environments will be advantegoues 
• Experience with CRM software will be advantegoues.
• Willing to work extended hours, and willing to travel locally.
• Driver’s license with own vehicle

go to method of application »

Job description

• Ensure that telephonic requests received within the department are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
• Ensure that email requests (VAX) received within the Division are handled efficiently and service level agreements are maintained in line with policies and procedures.
• Supervise the successful delivery of all Customer and Fitment Centre activities and the daily running of the department according to approved SOPs (standard operating procedures).
• Increase Customer and Technician satisfaction through the proactive design and implementation of relevant process improvement initiatives.
• Listen to calls to improve quality, minimise errors, and track agent performance through implementing corrective measures as required.
• Proactively review the performance of staff and identify training and development needs.
• Perform the collation and discussion of KPA’s and the implementation of Performance Improvement Plans / Performance Development Plan’s where applicable with all staff.
• Collaborate with the Manager: Installation Support in coaching, training, motivating, and retaining staff.
• Supervise department resources as required to support customer/technician/Fitment Centre and stakeholder demands and needs
• Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level and external customer and Fitment Centre interactions.
• Contribute towards the successful management of campaigns and projects that are allocated.
• Assist with any other tasks or duties assigned by the Manager
• Conduct relevant analyses of individual Agents as well as call centre team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly, and monthly basis in line with agreed quality standards and deadlines.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Provide satisfactory resolution of all escalated complex customer service queries and/or concerns in line with company policies and procedures.
• Contribute towards the design and implementation of fit-for-purpose initiatives aimed at improving customer service for Tracker across all relevant touch points.
• Ensure that queries and complaints are resolved according to the relevant SOPs and standards implemented throughout the department.
• Design and ensure the successful implementation of proactive and innovative solutions to drive the achievement of customer experience objectives.
• Implement proactive measures to ensure that both the company and the customers’ best interests are kept at heart.
• Provide excellent service to both existing and prospective clients and technicians whenever called upon.
• Seek opportunities to negotiate better pricing to save costs wherever possible.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Ensure that all disciplinary procedures are upheld and maintained according to policies and procedures.
• Ensure compliance to tool and vehicle checks are strictly adhered and in line with SOPs (standard operating procedures).
• Conduct regular meetings with scheduling to establish any shortfalls and Technician area allocations.
• Assist with relevant project maintenance by overseeing and reporting on ongoing statuses.
• Maintain a good relationship with Management, specifically Installations and Scheduling Managers.
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, and staff at head office in an effort to build and sustain successful working relationships.
• Ensure that all company assets are maintained to the company’s standards.

Minimum requirements

• Essential: Matric. NQF 4
• Essential: At least 3 years’ Testing, configuring and commissioning of Tracker products
• Desirable: At least 1 year Supervisory or Team Lead experience.
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

go to method of application »

Key roles and responsibilities:

• Creating service centre /technician applications with all relevant documents and general office administration.
• Ensuring technician codes and fitment centres are loaded on all systems and issued.
• Co-ordinating training and polygraphs
• Resolving all e-mail and telephonic queries related to fitment centres.
• Keeping updated records of fitment centres and technicians.
• Providing on-going training/ support to all fitment centres on the My Tracker site and CRM.
• Distributing work to the regional offices and fitment centres.
• Responsible for fitment centres Reports.
• Providing frontline and general admin training to fitment centres.
• Monitoring all Service Requests for he fitment centres.
• Relevant Purchase orders
• Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships

Minimum requirements

• Matric with minimum of 1 years Service Administration experience.
• The suitable candidate will have an above average knowledge of al Tracker Systems.
• Good communication skills are necessary and the application must be able to speak , write and  read English.
• Computer literacy is compulsory.
• Attention to detail and accuracy is essential
• The relevant candidate must energetic, motivate, have a sense of urgency and Customer Centric.