Installations Supervisor - Fidelity CashMaster, Waltloo at Fidelity Services Group

Job Description

The above position is vacant at CashMaster in Waltloo, reporting to the Logistics Manager: Operations.

The purpose of the position is to oversee the Installations and Drilling teams for FCM. Oversee the efficient operation of the Installations Department and provide strong leadership to the team.

 Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate.
• Relevant post-matric qualification.
• Ability to work under pressure and meet targets and deadlines.
• Advanced Excel knowledge.
• Knowledge of the Cash Industry will be advantageous.
• Technical understanding.
• Proven ability to lead a team.

 Key Performance Areas: (not totally inclusive)

• Managing the Installations and Drilling teams.
• Ensuring team workflow is up to date.
• Ensuring that escalations are managed effectively and timeously.
• Updating CIMA installations report.
• Fleet management for Installations and Drilling teams.
• Ensuring optimum productivity levels for the teams.
• Ensuring excellent quality of work from teams.
• Conduction regular customer satisfaction surveys
• Adherence to budget and cost-saving initiatives.
• Ensuring effective collaboration between the Installations and other departments.

 Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards.
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback.
• Leads teams effectively and shows conflict resolution skills.
• Consistently approaches work with energy and a positive, constructive attitude.
• Builds strong relationships with clients and external actors.
• Remains calm, in control and good humored even under pressure.
• Demonstrates openness to change and ability to manage complexities.
• Ability to advocate and provide policy advice.
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective teamwork, collaborative behavior and team spirit.
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level.
• Excellent communication and negotiation skills to persuade and influence others.
• Ability to multi-task and prioritize work schedules.

 Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management.
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation.