Intermediary Support Assistant: SLS: SanlamConnect: Gauteng North: Lynnwood at Sanlam Group

What will you do?

This is an administrative support position that reports directly to an Operations Manager in the region.  The Intermediary Support Assistant role is there to render sales support and administration to Sanlam intermediaries and regional sales management.

• Proactively contact active clients to enhance customer retention and provide support to intermediaries
• Build positive working relationships with intermediaries and with clients for repeat businesses
• Ensure high level of client satisfaction through proactive support
• Provide internal feedback on how to improve client retention
• Analyse client account trends to continuously improve client retention
• Assist with other administrative tasks as needed
• Provide lapse support to intermediaries and business stakeholders

What will make you successful in this role?

• To deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
• Manage time and workloads to ensure that deadlines and targets are met.
• Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
• Perform proactive and reactive activities designed to retain customers including but not limited to contacting clients to advise them of unsuccessful premium collection.

Qualification and Experience

• Grade 12 or equivalent qualification
• A relevant tertiary qualification would be advantageous
• Client engagement /client service/ call centre experience will be beneficial

Knowledge and Skills

• A minimum of 2 years relevant administrative experience within the financial services industry is preferred
• Prior experience within a Broker or Advisor Services environment is preferred
• Insurance product experience and knowledge of relevant quotation processes and systems is preferred

Personal Qualitites

• Cultivates Innovation
• Client Centricity
• Drives Results
• Collaborates
• Flexibility and Adaptability
• Plans and Aligns
• Communicates Effectively
• Action Oriented
• Optimizes Work Processes
• Treating Customers Fairly

The closing date for applications is 11 August 2026.