Intermediate Business Analyst at FNB South Africa

Job Description

• Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
• The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes

Are you someone who can:

• Organize and lead JAD sessions to gather requirements and foster collaboration among stakeholders.
• Ensure that all voices are heard and that the sessions are productive and focused on achieving clear outcomes.
• Build and maintain strong relationships with stakeholders, including those who may be difficult to engage.
• Actively listen to stakeholder concerns and work towards resolving conflicts while aligning with business objectives.
• Identify opportunities for improving PMO processes and methodologies.
• Collaborate with project teams to implement best practices and ensure adherence to project governance.
• Serve as a liaison between business units and technical teams, translating business needs into clear requirements.
• Provide insights and recommendations to support strategic decision-making and project prioritization.
• Conduct thorough analysis to define high-level and detailed business requirements.
• Document business processes, data flow diagrams, and other relevant artifacts to support project delivery.
• Ensure that all projects comply with relevant regulations and standards, including POPIA and TCF.
• Participate in risk assessment activities to identify and mitigate potential project risks.

​​​​​​​You will be an ideal candidate if you have:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5+ years Proven experience as a Business Analyst, preferably within a financial services, loyalty or fintech
• Strong facilitation skills with experience in leading JAD sessions.
• Excellent interpersonal and communication skills, with the ability to manage difficult stakeholders effectively.
• Familiarity with project management methodologies and PMO best practices.
• Knowledge of compliance frameworks such as POPIA and TCF is an advantage.

End Date: October 24, 2025