Trending Vacancies at FNB South Africa

Role Purpose                    

• To assist in proactively managing a portfolio of FNB Private Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.                           

Responsibilities                                

• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.           

Qualifications and Experience                     

• Relevant Degree in Finance or Economics or Accounting.
• Preferred Qualification: FAIS accreditation required (RE).
• 2 - 3 years’ experience within a Sales/Service area of a financial environment.

End Date: October 20, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

End Date: October 26, 2025

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Job Purpose:

• The Retentions Team Leader at FNB Life will be responsible for managing and leading a dynamic team focused on retaining customers who have expressed intent to cancel their life insurance policies, have lapsed their policies, or are in default of premium payments.
• The role requires proactive management of both inbound and outbound retention activities, implementation of effective objection handling strategies, and continuous improvement of retention outcomes in line with FNB Life’s commitment to customer value and sustainable business growth.

Are you someone who can:

Role Responsibilities:

• Lead, motivate, and manage the retentions team to achieve and exceed retention targets and KPIs.
• Oversee daily operations of the retentions desk, ensuring prompt and professional handling of customer cancellation requests via telephone and email.
• Direct outbound campaigns targeting customers with lapsed policies or defaulted premium payments, with the aim of policy reinstatement and retention.
• Develop, implement, and refine objection handling strategies and scripts to maximize customer retention.
• Monitor team performance, provide coaching and feedback, and conduct regular training sessions to enhance product knowledge and retention techniques.
• Analyse retention data and trends to identify areas for improvement and report findings to management.
• Collaborate with other departments (e.g., Customer Service, Underwriting, Marketing) to ensure a seamless customer experience.
• Ensure all retention activities comply with regulatory requirements and FNB Life’s internal policies.
• Handle escalated customer cases and complex retention scenarios with professionalism and empathy.
• Contribute to the overall customer experience strategy and support initiatives to improve customer loyalty

You will be an ideal candidate if you have:

• Matric (Grade 12) required; a tertiary qualification in Business, Insurance, or a related field is preferred.
• Minimum 3-5 years’ experience in insurance customer retentions contact centre environment, preferably life insurance, with at least 2-3 years in a supervisory or team leader role in a similar environment. Experience in a sales environment could also be considered.
• Proven track record in managing teams and delivering high performance in retention or sales-driven environments
• Experience in life insurance or financial services sector highly advantageous

Skills and Competencies:

• Strong leadership and people management skills.
• Excellent communication, negotiation, and objection handling abilities.
• Ability to analyse data, identify trends, and implement improvement strategies.
• Customer-centric approach with a focus on empathy and problem solving.
• Results-driven, with a high level of initiative and accountability.
• Proficient in MS Office and experience with CRM/call centre systems.
• Ability to work under pressure and manage multiple priorities.
• Commitment to regulatory compliance and ethical standards.

Key Performance Indicators:

• Retention rate of at-risk policies.
• Team achievement of outbound campaign targets.
• Quality of customer interactions and resolution of objections.
• Compliance with internal and regulatory requirements.
• Team engagement and development metrics.

Reporting Line:

• The Retentions Team Leader will report to the Retentions Manager or Head of Customer Service at FNB Life

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: October 20, 2025

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Are you someone who has experience in:

• To perform onsite hardware software and peripheral updates and repairs in our organisation.
• The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skill-full in troubleshooting Microsoft applications e.g. office 365, Intune Hardware and software support on bank related systems.
• Proficiency in Video and Audio-conferencing systems including pre meeting checks and regular health checks on Video Conferencing system

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning.
• Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

End Date: October 19, 2025

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Are you someone who can:

• Understanding of system landscape
• Knowledge of Information Management
• Understanding of advanced analytics techniques, technologies, standards and best practices as it relates to Information Architecture
• Knowledge of Master Data Management, Data Warehousing (different architectural approaches), BI and Data Engineering.
• Proficient in at least one information management domain and technology (e.g. data security, data modelling, data integration, metadata management, data quality and profiling and records management)
• Understanding of Agile methodologies, frameworks and practices and ability to apply
• Some experience in designing efficient solutions to enable rapid deployment of advanced analytical solutions.

You will be an ideal candidate if you:

• Have a relevant degree in Computer Science, BCom Information Management Systems, or IT
• A minimum of 3 to 5 years of experience in a similar environment is essential
• Proven cloud experience will be advantageous

End Date: October 21, 2025 

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Are you someone who can:

• Think outside the box, driven to write your own paycheck (basic plus commission)
• Have the ability to thrive under pressure and exceed targets in a sales environment.
• Build sound relationships based on trust and openness (Internal and External)
• Produce consistently high-quality outputs within agreed deadlines

You will be an ideal candidate if you:

• Are a go getter with a positive and unbeatable mindset.
• Have a minimum of 1 year sales experience with a proven track record.
• Have a valid matric 
• Have an RE5 
• Have full FAIS qualification
• Have CPD credits

You will have access to: 

• Opportunities to network, collaborate and learn
• A challenging working environment with growth potential
• Opportunities to innovate, explore and make a difference

We can be a match if you are: 

• Adaptable and curious
• Hard working and dedicated
• Thrive in a collaborative, highly pressurized environment
• Team player and willingness to go the extra mile

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 In this role, you'll have the opportunity to:

• Showcase your leadership and technical abilities.
• Showcase your proficiency in SQL, SAS, Python and Cloud technologies. 
• Utilize your experience in data engineering and business intelligence.
• Collaborate effectively across teams to deliver innovative data solutions.
• Drive projects with autonomy, while embracing a culture of continuous learning. 

You'll be an ideal candidate if you:

• Thrive in a fast-paced, innovative environment.
• Possess strong analytical and problem-solving skills. 
• Can communicate complex data insights clearly.
• Self-motivated and able to work independently. 

Qualifications and Experience

• Minimum Qualification - Have a relevant Degree in Computer Science, Data Science, or related field. 
• Preferred Qualification - Honours Degree or Masters

Experience: 

• A minimum of 3 - 5 years' relevant experience.
• Senior to advanced experience within Data engineering & Analytics.
• Relevant experience with Python, Pyspark, Data pipelines will be preferred.
• Experience with ML Frameworks will be advantageous.
• Certifications in AWS, Azure, SQL, SAS, Python, or related technologies will be preferred. 

End Date: October 20, 2025 

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Are you someone who can:

• Use statistical methods and tools to analyse data and identify trends, pattens and draw insights
• Build, implement and monitor a range of data driven statistical models and collections strategies to improve credit collections processes, customer experience and business profitability
• Drives process automation, optimization and productionalize existing and new business strategies and models into relevant platforms
• Thrives in high-pressure, fast-paced environments, maintaining a strong work ethic and focus to meet tight deadlines
• Thinks creatively and strategically, approaching problems with an open mind and a solution-focused mindset
• Communication, stakeholder management, and ability to present clearly, concisely to both technical and non-technical audiences.
• Intermediate coding skills in SAS is essential
• Delivers high-quality, reliable outputs within set timelines—prioritizing accuracy, clarity, and impact
• Experience with Model monitoring, optimization and/or deployment will be advantageous
• Prior experience with technical documentation and process mapping will be advantageous.
• Has experience in Collections Analytics will be advantageous

You will be an ideal candidate if you:

• Have a relevant Degree in Mathematics, Statistics, Engineering, Computer Science, Econometrics, Physics or Actuarial Science, Mathematics, or equivalent
• Have a minimum of 2-3 years' relevant Data Science experience within a Credit risk environment.
• Intermediate to advanced level of proficiency in SQL
• Intermediate to advanced level of proficiency in SAS
• Proven experience within Collection Analytics will be preferred

End Date: October 21, 2025 

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Job Description

• As an Administration Manager, you will be responsible for ensuring efficient office operations and process excellence within our team. Your focus will be on optimizing workflows, adhering to procedures, and mitigating risks.
• Also to manage and coordinate administrative operations within a business unit, ensuring efficient workflow, compliance with governance standards, and delivery of high-quality support services.
• To focus on optimising resources, improving operational processes, and leading a team to achieve service excellence and organisational objectives.

Business specific Office Administration:

• Effectively manage office administration duties for the entire team.
• Handle DL (distribution list) groups.
• Set up team meetings, functions, and team-building events.
• Assist with onboarding new team members, including access cards, systems, and tools of trade.
• Log and track admin requests so far as new/replacement tools of trade, access cards, procurement assistance.
• Logging all the CBP admin requests for the team in
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Manage the CIO’s diary and schedule necessary meetings.
• Provide high-level, confidential administrative support for personal requests.
• Reporting and Communication:
• Collate and distribute reporting requirements for Collections IT.
• Prepare weekly reports, CBP summaries, executive presentations, and team meeting materials.
• Take minutes during weekly management meetings and bi-monthly BRS walkthroughs.
• Manage the Kanban board for onboarding projects.
• Ensure governance policies are followed for all projects.
• Engage with business PMO (project management office) for necessary documentation.

Efficiency and Accuracy:

• Plan, report, and update information meticulously and in a timely manner.
• Monitor costs and expenses within the approved budget.
• Maintain precision in data gathering and evaluation.
• Anticipate and meet the needs of internal and external stakeholders.
• Communicate clearly and attentively.
• Sustain productive client relationships.
• Continuously enhance your competencies.
• Stay systematic and rule-oriented in your approach.
• Coordinate administrative systems and workflows.
• Develop strong relationships with cross-functional teams and departments.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

You will be an ideal candidate if you:

• Diploma and Degree
• 5 - 7 years working experience in the similar role
• Strong understanding of the IT business practice in the Financial Services environment.

End Date: October 22, 2025

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Job Description

• Responsible for providing the direction and managing the creative process of a specialist team.

Are you someone who can:

• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
• Findings that arise as a result of internal or external audit and client management and risk.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

You will be an ideal candidate if you have:

• BCom Degree or Related Qualification
• 5 – 7 years of experience in the Product space
• 3+ years at Managerial level
• Experience in Telecommunications and FMCG would be ideal
• Smart Devices experience is required

End Date: October 21, 2025

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Job Description

• To understand and translate the needs of the customer into platform business opportunities and design and develop innovative platform solutions addressing customer and business needs..

Are you someone who:

• Can turn customer needs into innovative platform solutions by translating insights into impactful business opportunities?
• Can drive platform strategy, design, and development from vision to launch—ensuring best-in-class capabilities and long-term value?

​​​​​​​You will be an ideal candidate if you:

• Have qualifications in either BComm, Technology Management, Customer Experience, Process Optomisation or similar
• Have certifications in Agile / AI / Product
• Have 3 to 5 years of Solutions management or solutions strategy experience
• Can design and implement business structures and processes to align with strategic goals.
• Can identify and improve business processes to enhance efficiency and effectiveness.
• Can develop and apply strategies to improve customer satisfaction and loyalty through exceptional service (CX)
• Stay updated with the latest technology trends and how they can be applied to solve business problems
• Can stay informed on the competitors landscape and proactively develop solutions to maintain a market edge
• Can and apply business principles to drive growth and profitability
• Can analyse complex issues and develop innovative solutions
• Can evaluate information and arguments to make sound decisions.
• Can oversee the development and lifecycle of products to meet market needs.
• Can implement agile practices to enhance project delivery and team collaboration.
• Are able to build and maintain strong relationships with stakeholders to ensure project success.
• Can effectively negotiate with stakeholders to achieve mutually beneficial outcomes.
• Can manage and prioritize tasks to meet deadlines and strategic objectives.
• Are able to balance short-term needs with long-term strategic goals.
• Have Platform Architecture knowledge: Design and manage scalable and robust platform architectures.
• Can analyse data to inform decision-making and strategy.
• Can develop solutions that are tailored to customer needs and preferences.
• Can understand and design data structures to support business operations, architecture and analytics.

End Date: October 22, 2025

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Job Description

• To provide leadership in the delivery of reliable, accurate, timely and well-informed advice on complex legal issues/matters and to identify and assess the potential legal implications for the Bank/Business Brand/business area.
• The Legal Advisor provides in context specialist sound legal advice to the business on complex legal matters relating to business products and services and the execution of the activities related to this, with the intention of enabling strategic outcomes for the business area and the effective and efficient management of legal risk.

You will be an ideal candidate if you have:

• LLB Degree - Admitted Attorney 
• 8-10 years' experience as a Legal Advisor
• Strong technical contract drafting and vetting skills essential 
• Ability to deal with Senior stakeholders 
• Ability to deal with complex matters essential 
• Commercial background essential 
• GDPL exposure essential 

Are you someone who can:

• Provide timeous, professional advice and solutions in respect of legal matters to persons within. FNB, on request or initiated, resulting in business sustainability and risk mitigation 
• Maintain a constantly updated 'library' of advice that has been requested and given in FNB, including updates relating to legislation. 
• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs the function to increase cost efficiency. 
• Draft, review / update and re-negotiate legal agreements, including Service Level Agreements and other legal documentation to adequately manage legal risks. 
• Monitor relevance of legal documentation to ensure consistency across business, identify risks and within legal standards. 
• Identify room for improvement or 'loopholes' in the current mandates space and provide general legal advice. 
• Monitor, analyse and evaluate the impact and legal implications of developments in the financial services industry and related areas, including the activities of competitors, and pro-actively recommend effective courses of action so that either a stance may be adopted or potential threats may be averted by FNB. 
• Identify report and mitigate legal risk at a product, process and/or channel level within the business unit 
• Benchmark current practices against the FRB legal risk management framework and adjust practices as and when necessary 
• Ensure legally compliant best business practices and policies in order to protect the organisation from legal action. 
• Identify and communicate current and anticipated Legal issues/risks. 
• Deal with litigation matters involving the business to manage legal risk and liaise with Ombudsman when necessary 
• Proactively resolves disputes to avoid litigation and ombudsman referrals. 
• Ensures optimal performance of both individuals and teams in order to achieve business objectives through effective development interventions. 
• Manage own development to increase own competencies. 
• Cultivate and manage objective working relationships with a variety of stakeholders including external attorneys, FirstRand Group Legal Services, FNB Legal Services, business and external stakeholders and industry bodies to ensure business is in the position to obtain expert opinion on specialist areas of law. 

End Date: October 21, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 16, 2025 

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 21, 2025

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Job Description

• To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience
• Prevent wastage and identify process improvements to contain and reduce costs
• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.

End Date: October 16, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
• Develop, maintain and improve IFRS9 and Capital impairment models, ensuring high accuracy and quality not only in the development, but also in documentation for successful model approvals and audits.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.

Requirements:

• Relevant degree in Mathematics, Statistics or similar is required
• Strong statistical modelling experience with credit is required
• IFRS9 and Capital modeling a plus
• 5+ years' experience required in a similar role
• 2 years' experience in leading a team

End Date: October 21, 2025

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Job Description

• To provide appropriate administrative and implementation support to Wealth Managers through the execution of administrative duties as per agreed standard operating procedures
• To build and maintain relationships with clients, and collaborate with internal stakeholders and service providers
• Control costs through awareness of impact of work and potential waste.
• Manage own costs and expenses associated with role to enhance cost effectiveness
• Identify and escalate potential risks which may lead to increased costs.
• Adhere to standards and procedures to reduce costs
• Identify process improvements in order to save costs
• Adhere to predetermined operational costing within budgets in the execution of projects and work related expenditure.
• Ensure that physical resources and equipment usage is managed in a manner that reduce financial loss and/or waste.
• Manage internal stakeholders and adhere to relevant SLA agreements.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Continuously strive to improve service delivery quality, productivity, turnaround time, availability, reliability and accuracy to avoid operational loss
• Resolve client queries in accordance with operational goals and standards, and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Serve as first line of contact for clients and manage customer interactions.
• Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
• Adhere to schedules to effectively and timely perform assigned work.
• Attend (and facilitate) meetings as and when required; maintain documentation and share information with the team.
• Deliver work in an accurate manner to ensure consistent results within department.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Remain accountable for your own work (the exercise of judgement and discretion) in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Continuously identify and escalate risk.
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Plan and organise own tasks to make sure that performance objectives are met.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Keep abreast of learning opportunities, changing products and trends.

End Date: October 20, 2025

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Job Description

• To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

Minimum Requirement:

• FSCA Recognized NQF level 5
• RE5
• Mandated for intermediary sub-cats 1.17, 1.18 and 1.22 (not currently under supervision)
• 1 - 2 years of call center experience

End Date: October 20, 2025

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Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

End Date: October 20, 2025 

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Are You Someone Who Can 

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy 
• Resolve challenges and act autonomously in creating resolution within the Agile space 
• Enable cross-functional development teams to deliver quality software as effectively as possible whilst upholding the values, principles and practices of scrum methodology and the agile manifesto both personally and within the team 
• Work with both Kanban and Scrum simultaneously depending on the team 
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs 
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG 
• Participate in planned activities that are appropriate for own and employee development 
• Help the Development Teams understand the need for clear and concise Product Backlog items 
• Assess and evaluate of the current Agile environment within allocated Development Teams 
• Coach the development teams in self-organization and cross-functionality 
• Review and report on the performance of the teams 
• Implement customer service solutions demonstrating the shared values 
• Deliver internal and external customer service excellence through adherence to quality service standards 
• Ensure that scrum is understood and enacted 

You Will Be An Ideal Candidate If You 

• Minimum Qualification - Completed relevant Diploma in a related field 
• 4 – 5 years’ experience in Programme and Project Management 
• 3+ years' experience in a Scrum Master role 
• Experience in banking or financial services sector 

End Date: October 22, 2025

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Role Purpose

• To automate and optimize the processes between software development and IT operations teams, enabling continuous delivery and operational excellence. This role supports infrastructure, monitoring, and database operations across shared services and DE&I environments, with a strong focus on Microsoft SQL and Windows Server technologies.

Key Responsibilities

• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios, and scripts.
• Execute and document test plans across the software development lifecycle.
• Evaluate new application packages and tools and perform research on best practices.
• Design, develop, and maintain automated deployment pipelines across DEV, QA, and Production environments.
• Write scripts to initiate and orchestrate deployments and automate provisioning, configuration, patching, and backup/restore operations.
• Install, configure, and integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across manual and automated environments.
• Design, develop, and implement reusable components.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain test environments for both manual and automated testing.
• Deploy new modules, upgrades, and fixes to production environments and build automated deployments.
• Ensure uptime and performance of Microsoft SQL databases and IIS web applications.
• Implement automated monitoring and alerting mechanisms using tools like AppDynamics, SolarWinds, Graylog, Dynatrace, and Splunk.
• Collaborate with infrastructure and development teams to optimize application performance and database reliability.
• Support change control, log management, and application architecture understanding.
• Maintain legacy applications and support shared services infrastructure.
• Engage in cross-functional collaboration across DE&I, branch, and shared services environments.
• Perform moderate to complex tasks in support of IT projects requiring expertise across multiple technical environments.
• Assist in establishing requirements, methods, and procedures for routine maintenance.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot production problems and existing systems to identify errors or deficiencies and develop solutions.
• Evaluate existing applications and platforms and provide recommendations for improving performance.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing and create tight feedback loops to ensure timely communication of issues and optimizations.
• Automate deployments and feedback processes such as provisioning, application releases, and installations.
• Monitor and evaluate all customer touchpoints to ensure the effectiveness of DevOps principles.

Specialized Focus: Microsoft SQL – Automation & Operational Excellence

• Design and maintain automated database deployment pipelines across Development, QA, and Production environments to ensure consistent and reliable delivery of database changes.
• Develop scripts and procedures to automate database provisioning, configuration, patching, and backup/restore operations.
• Implement automated monitoring and alerting mechanisms to proactively identify performance issues, failures, or anomalies in SQL environments.
• Manage and deploy database updates, schema changes, and performance enhancements with minimal downtime and maximum reliability.
• Support automated testing and validation of database changes, ensuring data integrity and compatibility across environments.
• Optimize database performance and availability by applying DevOps principles such as continuous integration, continuous delivery (CI/CD), and infrastructure as code (IaC).
• Collaborate with development and infrastructure teams to streamline database operations and improve customer-facing touchpoints through data-driven insights.

Education Requirements

• Bachelors in computer and information science or equivalent IT qualification (NQF Level 7).
• Microsoft Windows Operating Systems certification (essential).
• Microsoft SQL Server certification (essential).
• Linux experience (beneficial).

Work Experience

• 7–10 years of experience in IT, with specialization in Microsoft technologies and SQL.
• Experience across development, operations, support, and database engineering.
• Exposure to tools such as Git, ServiceNow, Confluence, SQL Server Agent, Jenkins, Octane, and Atlassian.

Additional Competencies

• Strong scripting and automation skills (Microsoft SQL).
• Expert-level proficiency in Microsoft Windows Server.
• Familiarity with monitoring tools and legacy systems.
• Ability to work across multiple environments and applications.
• Expected to contribute meaningfully within their grade and technical domain.

End Date: October 27, 2025

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Are you someone who can:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Additional Requirements

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 3– 5 years’ experience in programming (Java).
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous

End Date: October 25, 2025

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Are you someone who can:

• Perform data analysis and track issues and trends within the context of a changing business environment
• Are you able to apply yourself to risk identification and mitigation and support different assurance processes such as audit reviews, compliance assessments, and self-disclosed issues
• Support the tracking, quality review, and upload of external audit findings into Issue management systems
• Assist the Risk Assurance Manager in conducting thematic assurance reviews within the Segment
• Contribute to meeting governance, including agenda preparation, pack formulation, documentation, and action tracking
• Help formulate Risk Assurance Reports for presentation at relevant Risk and Audit Committees
• Support the administration and tracking of Top Risk and Key Control Assurance coverage
• Collect and analyze risk and control data to help protect the bank from operational or financial loss
• Promote teamwork and inclusivity within the team
• Identify and act on opportunities to assess and improve personal performance
• Report on transactional and process activities within established guidelines to support timely decision-making
• Ensure operational excellence by delivering work processes that meet defined quality standards
• Apply learning experiences to optimize work outcomes
• Comply with relevant statutory, legislative, policy, and governance requirements, and follow procedures related to your area of expertise
• Build and maintain effective stakeholder relationships
• Deliver high-quality customer service in line with service standards
• Contribute to cost efficiency through responsible use of work-related resources

You will be an ideal candidate if you have:

• BCom Degree or Related Qualification

End Date: October 21, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs

End Date: October 21, 2025

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Job Description​​​​​​​

• Responsible for providing the direction and managing the creative process of a specialist team.

​​​​​​​Are you someone who can:

• Own the product lifecycle for payroll and tax-related features – from ideation to launch and beyond.
• Collaborate with cross-functional teams including engineering, compliance, sales, and customer success.
• Conduct market research and competitor analysis to identify opportunities and inform product strategy.
• Translate complex tax and payroll requirements into clear product specifications.
• Ensure compliance with local and international payroll and tax regulations.
• Define and track key product metrics to measure success and drive continuous improvement.
• Serve as the subject matter expert on payroll and tax within the product team.

​​​​​​​You will be an ideal candidate if you have:

• Proven experience (5+ years) as a Product Manager, preferably in fintech, HR tech, or SaaS.
• Strong domain expertise in payroll systems and tax compliance (e.g., PAYE, UIF, SDL, VAT, etc.).
• Solid understanding of regulatory frameworks and statutory reporting requirements.
• Experience working with agile development teams and tools (e.g., Jira, Confluence).
• Excellent stakeholder management and communication skills.
• Analytical mindset with the ability to make data-driven decisions.
• Bachelor's degree in Business, Finance, Computer Science, or a related field. A postgraduate qualification is a plus.

End Date: October 21, 2025

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Job Description

• To extract data from various sources, understand business requirements and analyse data in order to provide relevant insights for business decisioning, under guidance and supervision.
• Execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress under supervision and guidance.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e., outcomes from data science and, data and analytics teams) to business under supervision and guidance.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (simple data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business informed decisions under guidance and supervision.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

End Date: October 19, 2025 

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Job Description

• To manage a credit team, granting of credit aligned to the credit strategy and policy by monitoring standards and manage accounts for credit risk.

The Ideal candidate must have the following exposure:

• Authorize complex, high risk and highly profitable credit applications by assessing high credit risk and potential high profitable applications as part of Credit Panel.
• Comply with governance in terms of legislative and audit requirements.
• Identify opportunities to increase profit of existing customers by providing innovative campaigns while maintaining risk within suitable boundaries.
• Applying credit roadmap and debt restructuring principles including the proper application of credit principles and a proper understanding of liquidation and restructuring processes.
• Execution of the Credit portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies.
• Implement and manage the early detection tools in Fraud for predicting credit risk, fraud, attrition and credit behaviour profiles.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Drive an Increase in average balance of assets as defined in the Financial Performance Report of the business.
• Reduce Bad debts as a percentage of performing loans utilisation based on effective lending principals applied during approval.
• Achieve year on year Total Revenue Growth for the Business.
• Develop and implement differentiated Credit service models for the group and segments by maintaining the credit provisioning Models in the Consumer Environment.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

You will be an ideal candidate if you meet the following requirements:

• A minimum of 5-8 years of experience in a related field, with at least 3- 5 years in a leadership position.
• A relevant NQF Level 7 qualification such as a B Comm Accounting or Finance as the minimum qualification.
• Preferred qualification is a B Comm with Honours in Accounting or Finance
• Are not an unrehabilitated insolvent

End Date: October 21, 2025 

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Profile, Reporting & Strategy

• Develop and manage a standardized reporting calendar and templates.
• Track compliance profiles and risk assessments via dashboards.
• Facilitate strategic alignment workshops across business units.
• Lead Compliance tools reviews and ensure consistent governance reporting.

Regulatory Universes & Risk Management

• Review the annual Central Regulatory Universe and RMP’s which programme is responsible for
• Maintain central repositories for regulatory and risk documentation on a Commercial programme level.
• Streamline controls and eliminate duplication through annual reviews.
• Align test procedures with monitoring standards.

Training & Awareness

• Monitor training execution and completion rates.
• Identify training gaps and coordinate targeted sessions.
• Communicate policy updates through internal channels.
• Deliver training on key compliance and programme matters

Regulatory Risk Projects & New Product.

• Maintain a register of regulatory initiatives.
• Ensure consistent and effective implementation of standards
• Ensure timely risk assessments and governance adherence.
• Track SME involvement and apply “one and done” governance.

Monitoring

• Coordinate the annual monitoring plan aligned to MCOE standards.
• Ensure issues from monitoring is escalated and monthly updates done in Archer.
• Conduct quality reviews and validations.
• Align test procedures with monitoring standards.

Issue Management

• Bimonthly updates of all issue in Commercial
• Ensure the correct governance processes is followed for issue management
• Perform key analysis and trend analysis on Issues
• Ensure ongoing management of issues
• Track and report high-risk, overdue, and repeat issues.
• Prioritize SDIs and align updates with programme timelines.

Stakeholder Management & Collaboration

• Facilitate regular engagement with Risk, Compliance, and BU stakeholders.
• Document feedback and track collaboration insights.
• Align and drive an effective engagement model

Governance Facilitation Framework

• Maintain and review compliance manuals, policies, and processes.
• Ensure alignment with regulatory changes and BU needs.
• Champion data governance and POPIA compliance.
• Lead governance reporting and oversight forums.

Requirements and Skills

• Detail-oriented with strong organizational skills.
• The ability to work independently
• Proactive communicator with stakeholder management finesse.
• Problem-solving mindset with a focus on continuous improvement.
• Adaptability to regulatory changes and evolving business needs.
• Innovative thinking considering Compliance tools and processes for the future
• Leadership in driving cross-functional alignment
• Proven experience in compliance programme management.
• Between 6-7 years Compliance Experience
• Strong understanding of regulatory frameworks and risk management.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to drive alignment across diverse teams and business units
• Detail-oriented with a passion for governance and audit readiness.

End Date: October 19, 2025 

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Job Description

• To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives
• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

End Date: October 21, 2025

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Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs.
• Configure, install, and test relevant system software on mainframe systems and d stribution platforms to support end user requirements.
• Monitor the security and efficiency of the IT infrastructure to continuously improve service delivery.
• Participate in planned activities that are appropriate for own development.
• Compile reports that track progress and guide business to make informed decisions.
• Manages risks in own area of responsibility.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Programme/Batch monitoring
• Developer fix application
• Troubleshooting and analysis protocol
• Monitoring and command center knowledge
• Data processing
• Infrastructure knowledge
• Operating systems knowledge
• Redhat Certification

End Date: October 25, 2025

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 22, 2025

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Are you someone who can

• Independently manage end to end Deceased Estates Administration in terms of the administration of estates act
• Manage customer relationships and escalations
• Analytical thinker and ability to utilise legal background/knowledge to problem solve complexities that arise in estate administration
• Understanding and practical knowledge of Business entities, Estate Duty, Capital gains and Income tax relating to deceased estates
• Good drafting skills and communication.
• Ability and understanding of risk and compliance features within financial (fiduciary) industry and managing complexity
• Strong stakeholder management

You will be an ideal candidate if you

• Have a legal or deceased estates qualification (Preferably LLB, CFP or Estates Diploma qualification)
• Minimum of 3-5 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment
• Experience in dealing with businesses and farming enterprises advantageous
• Ability to work under pressure and meet financial targets

End Date: October 26, 2025

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Are you someone who can:

• The successful candidate must have over 5 years full stack DevOps engineering experience
• The successful candidate must have experience in Java, automation, containerization and OpenShift – non-negotiable
• OpenShift architecture experience, with cloud container solutions experience non-negotiable
• Lead the automation of processes between software development and IT teams to enable continuous delivery through designing, developing, testing, and releasing software frequently, faster, and more reliably in an agile environment.
• To enable the continuous delivery of designing, developing, testing, and releasing software frequently, faster and more reliably using Lean Thinking. To ensure continuous improvement and collaboration between development, testing and operations teams.

You will be responsible for:

• Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement best practice to achieve good customer outcomes.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to development operations principles and best practice.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes. Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Provide thought leadership and expertise.
• Participates in planned activities that are appropriate for own development.
• Ensure integrated view and reporting of relevant business information.
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts. Execute, and document test plans.
• Evaluate new application packages and tools and perform research on best practices.
• Integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across the life cycle.
• Maintain new and existing object reference files.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain the test environments for both manual and automated testing.
• Deploy new modules, upgrades and fixes to the production environment and build automated deployments.
• Perform moderate to complex tasks in support of one or more IT projects that require a singular area of expertise, in multiple technical environments within a specific business area.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot existing information systems and production issues to identify errors or deficiencies and develop solutions.
• Conduct gap analysis, identify feasible alternative solutions, and assist in the scope of modifications.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing
• Create tight feedback loops to ensure issues and optimizations are communicated timeously.
• Ensure open communication to minimize downtime and resolve issues faster, fix incidents, and unblock the release pipeline faster.
• Monitor and evaluate all customer touch points to ensure the effectiveness of development operations principles.

What you will need:

• 5/8years' experience in a similar role
• Bachelor of Computer Science/ Information Sciences

End Date: October 21, 2025

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Job Description

• To assist in proactively managing end to end lending transactions for HNW and UHNW clients, with a team of Lending specialists, through provision of analysis, support, and sales and service fulfilment with the intent of leveraging this lending to secure new to bank clients, and to further entrench existing clients. 

Are you someone who can:

• Achieve expected financial targets and uphold associated service levels.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.

You will be an ideal candidate if you:

• Relevant NQF7 Level FSCA recognized degree in Finance, Economics or Accounting.
• 2+ years of experience in lend analysis
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

End Date: October 23, 2025

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Are you someone who can do:

• Manage expenditure planning and reporting within approved budget parameters.
• Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Execute defined business strategy by translating it into the business operations.
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
• Creates risk awareness and manages audit findings.
• Participate in Group risk forums where required and cascades relevant information through team.
• Ensure integrated view and reporting of relevant business information.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes Ensure reporting of identified inconsistencies or opportunies.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends Provide thought leadership and expertise.
• Manage the segment's IT risk profile in line with business risk appetite.
• Continuous monitoring of levels of IT risks across the Segment by tracking implementation of management action plans to mitigate or address identified risk, and issues as well as audit findings raised.
• Ensure that IT Risk governance across the segment is fully functional and in accordance with business governance (IT, business) and Risk requirements.
• Implement and maintain sound IT Risk processes and controls to ensure IT services are delivered in a risk enabled environment.
• Produce regular reports to communicate accurate and complete view of the IT risk profile and in a manner that guides actionable management decisions.
• Escalate relevant risks and issues including remediation plans to relevant stakeholders and committees.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: October 18, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 24, 2025

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Job Description

• To effectively apply established sales techniques within the assigned area to meet sales targets, strengthen client relationships, and contribute to team success through consistent performance and customer engagement.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: October 24, 2025 

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Job Description

• Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
• The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes

Are you someone who can:

• Organize and lead JAD sessions to gather requirements and foster collaboration among stakeholders.
• Ensure that all voices are heard and that the sessions are productive and focused on achieving clear outcomes.
• Build and maintain strong relationships with stakeholders, including those who may be difficult to engage.
• Actively listen to stakeholder concerns and work towards resolving conflicts while aligning with business objectives.
• Identify opportunities for improving PMO processes and methodologies.
• Collaborate with project teams to implement best practices and ensure adherence to project governance.
• Serve as a liaison between business units and technical teams, translating business needs into clear requirements.
• Provide insights and recommendations to support strategic decision-making and project prioritization.
• Conduct thorough analysis to define high-level and detailed business requirements.
• Document business processes, data flow diagrams, and other relevant artifacts to support project delivery.
• Ensure that all projects comply with relevant regulations and standards, including POPIA and TCF.
• Participate in risk assessment activities to identify and mitigate potential project risks.

​​​​​​​You will be an ideal candidate if you have:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5+ years Proven experience as a Business Analyst, preferably within a financial services, loyalty or fintech
• Strong facilitation skills with experience in leading JAD sessions.
• Excellent interpersonal and communication skills, with the ability to manage difficult stakeholders effectively.
• Familiarity with project management methodologies and PMO best practices.
• Knowledge of compliance frameworks such as POPIA and TCF is an advantage.

End Date: October 24, 2025

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Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 16, 2025

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Job Description

• To implementation of end-to-end configuration of infrastructure. Control identified and audits information defines and maintain databases.
• To plan integrated Change Strategies for each IT change in the business, ensuring change impact assessments are done and stakeholders involved
• Drive business profitability in the context of cost management for changes implemented in Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through delivery of IT change solutions that ensure minimum disruption to business.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Ensuring change impact assessments are done and stakeholders are involved to measure the impact that IT changes had / will have on the overall business results
• Planning of integrated Change Strategies for each IT change in the business to ensure effective implementation of new IT systems or applications
• Comply with governance in terms of legislative and audit requirements for IT implementation of systems and software changes required
• Develop the overall IT Change Management Programme for IT Changes for System and application releases (tasks, assignments, delivery, timeframes and problem fixtures)
• Manage IT Change Management Operations (Daily IT feedback, document procedures, report at IT Change Meetings) to ensure successful implementation within agreed timelines
• Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary during IT Change Process
• Develop capacity and resource plans to implement IT Change Management processes to ensure optimum use of available IT Change technology to maximise performance and productivity.
• Produce IT Change Management reports on a daily, weekly and monthly basis as required by management and business areas
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing  / mentoring / coaching of the IT Change Management Programmes

End Date: October 24, 2025 

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Job Description

• Analyses credit data to estimate degree of risk in extending credit or lending money
• Consults with management to assist in corporate planning

Job Description

Are you someone who can:

• Credit assessments of salaried home loans applications.
• Adhere to negotiated service levels and turnaround times in support of business strategy.
• Ability to effectively prioritise and organise workflow.
• Customer and results driven.
• Make informed credit decisions.
• Assist internal sales partners with credit decisions and application of the credit policy.
• Build and maintain relationships with internal business partners.
• Responsible for making credit decisions.
• Keep abreast with what’s happening within the market place and more specifically with regards to process and credit policy.
• To facilitate and monitor adherence to service guarantee times.
• Resolve any credit issues and process problems/challenges with Payouts and other internal business partners.
• Escalate to manager any credit issues with products/processes/ standards.
• Optimises work through the application of learning experiences
• Engages in activities for own development
• Ensures customer service solutions are aligned to the operational business plan
• Develops and leverages cooperative credit risk stakeholder relationships and networks
• Contributes to cost efficiencies
• Contributes to teamwork
• Ensures operational excellence through the delivery of work processes according to defined quality standards
• Liaises with internal and external stakeholders and support functions
• Analyses the integrity of credit applications

Qualifications and Experience

• 3-4 Years' Credit assessment and credit Analysis Experience
• BCom Accounting or Similar
• Financial Services industry experience (Advantageous)

End Date: October 23, 2025

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Job Description

• The Pricing Manager will lead strategic pricing for Transact interest and facility fees, driving revenue and profitability through data‑driven decision making.
• This role implements Analytics standards across assigned business units and converts data into monetisation opportunities by developing and deploying advanced mathematical models and commercial frameworks.
• The Pricing Manager uncovers hidden patterns and associations in customer and transaction data to shape pricing strategy, optimise channel design, and predict client behavior for improved product performance and customer outcomes.
• Ensure adoption and localization of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Establish goals and strategies for area of accountability in collaboration with senior data analytics management.
• Ensure ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and drive resolution of Privacy and Protection Audit.
• Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide and use data and analytic insights to improve customer experience through a better understanding of the customers context to identify monetization opportunities.
• Manage analytics team in the creation of high-quality analyses for all functions of the business, across area of accountability.
• Create tactical plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Drive team performance of analytics solutions; drive and enhance data systems and streamline business processes to impact overall business results while keeping costs in check.
• Analyse available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Ensure analytics productionization in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into Data and information management function and forums for resolution.
• Oversee the appropriate manipulation and analysis of data for to meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Integrate analytics into operational processes to improve efficiency and client experience.
• Ensure development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques.
• Manage overall project dependencies management and long-term prioritization of the business's overall analytical needs and opportunities.
• Serve as SME for analytics applying own understanding of the operations of the business product or service.
• Define the business questions for Business unit that need be answered; define appropriate analytics models in addition to identifying and readying relevant data sources for analysis.
• Address business problems and opportunities through robust underlying analytics.
• Translate business requirements into tangible solutions or models utilizing own understanding of business value and interrelated nature of projects, models and processes.
• Ensure accurate development and application of analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision making.
• Provide requirements to Business Information.
• Management Function as Supplier or Owner of Data to ensure data is prepared for consumption as an organizational asset.
• Create team tactical plans for achievement of outputs or deliverables in collaboration with Technology stakeholders to ensure the effective implementation of analytical solutions and models to support business requirements.
• Ensure governance and compliance rules are followed in application and implementation of predictive models to enable the business to manage risk.
• Maintain ownership and oversee the implementation of models.
• Monitor output and accuracy of models.
• Ensure the documentation and auditing of relevant models, projects and processes.
• Provide input into business strategies through data analysis that proactively improve efficiency, identify risks, save costs and drive innovation.
• Lead business through efforts that drive business performance and potential by using the existent and new data sources and techniques.
• Enable business unit to understand its own health, finds growth levers, and identify opportunities for optimization.
• Create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization and addressing unanswered business issues in a proactive manner.
• Ensure validation and interpretation of analytical results and creation of reports and presentations for data analytics management, departmental heads/management, and relevant stakeholders.
• Collaborate with numerous departments across the business to assist in the proper use of data that ensure delivery of desired operational results.
• Model and drive a data driven culture that values data as an asset with business value.
• Lead relevant change and communications functions to drive functional maturity.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.

Additional requirements

• Relevant BSC Degree / Actuarial Science
• Minimum of 5 years' experience in a Data Science role
• Relevant Pricing Experience
• Experience Managing a team

End Date: October 23, 2025

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Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification Implement and adhere to Privacy business requirements, legislation and policy.
• Report Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection.
• Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Follow set delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Participate in productionilation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business's overall analytical needs and opportunities.
• Participate as SME for analytics applying own understanding of the operations of the business product or service.
• Assist in determining the business questions that need be answered and determine appropriate analytics models for utilisation Source and extensive preparation (50%) of relevant data sources for analysis.
• Translate business requirements into tangible models utlising own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Perform against predicted results and deliver according to set processes and procedures.
• Plan and perform regular model updates that capture evolving business complexity in current models Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Grow own understanding of relevant information management processes and methods.
• Grow own understanding of business value of projects, models and processes.
• Identify and escalate potential risks which may lead to increased costs.
• Adhere to standards and procedures to reduce costs Identify process improvements to save costs.
• Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
• Interact positively with groups or teams inside and outside of own area Contribute and participate to establish a learning and growth culture where information is actively shared.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

Additional Requirements

• Relevant Bachelor of Science Degree
• 1-3 years' experience in a similar Data Science Role

End Date: October 23, 2025

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Job Description

• Ensure that multi-functional strategies are adequately budgeted for through the development and implementation of suitable budgets and monitor and track expenditure to maximise cost benefit ratios of multiple functional value chains, increasing stakeholder value.
• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• Develop and formulate medium - long term growth strategies and objectives, anticipating the future across a range of aspects and communicate a meaningful strategic context that articulates multi-functional purpose, vision & mission in support of overall strategic objectives.
• Configure and balance resources, resolve competing requirements, allow for contingencies and identify partners to achieve long term objectives by collaborating with other functional areas, ensuring organisational commitment and obtain sufficient investment for the function to achieve its objectives.
• Establish functional revenue targets and identify and pursue opportunities to increase financial revenue in area of accountability.
• Represent market viewpoint upward and laterally to the larger organisation in order to ensure alignment with the rest of the organization.
• Develop a multi-functional operating model and align associated value chains to organisational objectives in partnership with relevant stakeholders.
• Drive the development and implementation of integrated corporate governance and compliance frameworks throughout functional area(s).
• Drive the implementation of human capability and accountability frameworks across functions in support of people management strategy achievement.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure on‐boarding of target audiences.
• Manage own development to increase own competencies.

Exprience and Education needed for the role:

• Matric (Grade 12)
• Degree/Post Grad Qualification in Marketing or Sales
• 3+ Years Management exprience needed for the role
• Sales/Growth experience needed for the role
• Exposure in Digital sales experience + able to demonstrate that they have managed to grow a business to scale.

End Date: October 23, 2025