First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
To implementation of end-to-end configuration of infrastructure. Control identified and audits information defines and maintain databases.
To plan integrated Change Strategies for each IT change in the business, ensuring change impact assessments are done and stakeholders involved
Drive business profitability in the context of cost management for changes implemented in Information technology solutions
Increase operational efficiency and suggest solutions to enhance cost effectiveness.
Deliver exceptional service that exceeds customers’ expectations through delivery of IT change solutions that ensure minimum disruption to business.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
Ensuring change impact assessments are done and stakeholders are involved to measure the impact that IT changes had / will have on the overall business results
Planning of integrated Change Strategies for each IT change in the business to ensure effective implementation of new IT systems or applications
Comply with governance in terms of legislative and audit requirements for IT implementation of systems and software changes required
Develop the overall IT Change Management Programme for IT Changes for System and application releases (tasks, assignments, delivery, timeframes and problem fixtures)
Manage IT Change Management Operations (Daily IT feedback, document procedures, report at IT Change Meetings) to ensure successful implementation within agreed timelines
Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary during IT Change Process
Develop capacity and resource plans to implement IT Change Management processes to ensure optimum use of available IT Change technology to maximise performance and productivity.
Produce IT Change Management reports on a daily, weekly and monthly basis as required by management and business areas
Manage own development to increase own competencies
Support peers and colleagues across IT functions through knowledge sharing / mentoring / coaching of the IT Change Management Programmes
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