Intern: Operations Process Administrator (12 Month Contract) at TFG (The Foschini Group)

Key Responsibilities:

• Coordinate along with other team members the capturing, assignment and monitoring of resolutions and closures of customer complaints using the CSM system
• Together with other team members, coordinate the maintenance of branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details;
• Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc - those not covered by Group services
• Together with other team members, coordinate the ordering for New Store Opening/Enlargement (stationery, hangers, EAS)
• Maintain structure data base on the company’s communication platform (Yoobic) (User profile creation, password resets, etc.). 
• This will include weekly coms calls with the service provider to improve / maintain service levels / discuss new ideas that could benefit the Division or Group   
• With other team members, coordinate the maintenance of the Group Store Development report for the Sports division
• Maintain records & Follow up on investigations - Assist in obtaining additional information required by the Field Manager for the investigations

Qualifications and Experience:

• Ideally the individual will have a relevant tertiary commercial qualification

Skills:

• The candidate must have aptitude for digital technology
• A strong understanding of operational risk.
• Advanced Office (MS Word, MS Excel) knowledge