Intern: Service Operations Coordinator at Alfa Laval

Job Description

• Planning the service center activities to
• Create excellent customer experience.
• Progress service jobs and provide information to all key stakeholders,
• Safeguard job priority, contractual obligations & customer expectations,
• Planning and coordination of internal service requests with customers, Field Service Engineers and/or external service providers.
• Planning and daily management of service engineers work schedules.
• Manage engineers' further actions/leads from service reports.
• Ensure that jobs are executed according to importance in close cooperation with Team Managers.
• Support and input complex/nonstandard quotations for Field Service to meet company/divisional targets.
• Ensure timely control of order backlog and credit queries.
• In some cases, it is responsible for key responsibilities within warehouse and logistics in the Service Centre.
• Daily management of Field Service Engineer's work schedules optimizing resources, travel activities, balancing workload and utilizing Field Service Engineers according to their area of expertise.
• Ensure that jobs are executed with high customer focus, in a timely manner and according to local prioritization criteria.
• Execution of pre-mobilizataion safety checks with customers according to global standards
• Control Field Service order backlog and ensure consistent flow of relevant information from Field Service to Customer Service allowing for timely customer invoicing.
• Monitoring of special tools, certifications, work permits and vaccination

Quality management and continuous improvement

• Quality management (QCP, QMP, Technical Reports)
• Management of warranty claim
• Management of NCR
• Support with continuous improvement initiatives

Tool control

• Certification and calibration
• Inspection of all tools.
• Arranging services of tools

Purchasing

• Generating of PR and PO
• Reviewing of Service Center suppliers
• Workplace & Hierarchy
• The position is in Johannesburg; Service Centre South Africa and the work area is mainly focused on the installed base across the South & East Africa. The position will be reporting to Service Operations Manager located in Johannesburg.

Candidate profile

• A self-starter who is hardworking
• Customer centric approach
• Ability to work well both within the team and independently
• Ability to multitask, work to deadlines, people oriented & thriving in multicultural environment
• Ability to prepare high quality technical report.
• Team / people oriented, thriving in multicultural environment
• Dynamic, persistent, reliable and goal oriented

Background

• Education Qualification-Diploma/Degree in Industrial Engineering
• Strong communication skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.
• Be able to work on Microsoft Excel spreadsheet with minimal supervision.