Jobs at Alfa Laval

Key Responsibilities and Tasks

• Follow established sales processes and guidelines to promote and sell Alfa Laval Products and Services.
• Analyse and understand market insights and the customers buying behaviour and make sales plans according to the Division strategy and targets.
• Look for and manage leads from the market and customers and convert them to real business opportunities in order to ensure a strong pipeline.
• Build the Account Structure in conjunction with the BU and Division Managers to effectively serve our major customers in Southern Africa seamlessly for Capital Sales and ServiceBe active in the market and focus on making visits, meetings (also virtual) and interactions with customers and Industry leaders to get a clear understanding of customer needs and effectively highlight the value of our products and sevices in fulfilling those needs.
• Maintain an active online presence and professional network promoting our Products and services effectively through social media, Webinars and Seminars
• Runs the commercial operation by managing the customer grid and proactive planning in our tools. Build and maintain a sufficient network at customers and our Key Account relationships in Southern Africa.
• Develop quotes reflecting the customer needs with the support team and stressing the unique selling points and follow up to get a high hit rate.
• Use our CRM and other tools in a consistent and qualitative way, supporting the sales process and key decision making
• Be an active mentor in the Sales team across the region in the sales process and work proactively in a structured way in order to optimize the sales efficiency and reducing cost to serve.

Qualification & Experience

• Preferred Mechanical/Chemical Engineer with 5-10 years of working experience in sales to Process Industries with a proven track record in sales and negotiation especially with Key Account Management Experience.
• Over 10 years solid Value Based Selling Experience if not in possession of an Engineering qualification.
• Experience in Mining Cooling/Ventilation and or HVAC is an added bonus.

The location

• The position is based in Johannesburg, South Africa.

Why Should you apply?

• An Exciting opportunity to “Pioner Positive Impact” and be part of our and our customer’s sustainability agenda and journey.
• An Exciting place to build your career in our Sales Function having opportunity to expand
• your global network inside outside Alfa Laval.
• We offer an interesting and challenging position in an international, open, and friendlyenvironment where we help each other to develop and create value for our customers.
• Opportunity to influence not only local but global sales of our equipment to end customers.

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Job Description

• Planning the service center activities to
• Create excellent customer experience.
• Progress service jobs and provide information to all key stakeholders,
• Safeguard job priority, contractual obligations & customer expectations,
• Planning and coordination of internal service requests with customers, Field Service Engineers and/or external service providers.
• Planning and daily management of service engineers work schedules.
• Manage engineers' further actions/leads from service reports.
• Ensure that jobs are executed according to importance in close cooperation with Team Managers.
• Support and input complex/nonstandard quotations for Field Service to meet company/divisional targets.
• Ensure timely control of order backlog and credit queries.
• In some cases, it is responsible for key responsibilities within warehouse and logistics in the Service Centre.
• Daily management of Field Service Engineer's work schedules optimizing resources, travel activities, balancing workload and utilizing Field Service Engineers according to their area of expertise.
• Ensure that jobs are executed with high customer focus, in a timely manner and according to local prioritization criteria.
• Execution of pre-mobilizataion safety checks with customers according to global standards
• Control Field Service order backlog and ensure consistent flow of relevant information from Field Service to Customer Service allowing for timely customer invoicing.
• Monitoring of special tools, certifications, work permits and vaccination

Quality management and continuous improvement

• Quality management (QCP, QMP, Technical Reports)
• Management of warranty claim
• Management of NCR
• Support with continuous improvement initiatives

Tool control

• Certification and calibration
• Inspection of all tools.
• Arranging services of tools

Purchasing

• Generating of PR and PO
• Reviewing of Service Center suppliers
• Workplace & Hierarchy
• The position is in Johannesburg; Service Centre South Africa and the work area is mainly focused on the installed base across the South & East Africa. The position will be reporting to Service Operations Manager located in Johannesburg.

Candidate profile

• A self-starter who is hardworking
• Customer centric approach
• Ability to work well both within the team and independently
• Ability to multitask, work to deadlines, people oriented & thriving in multicultural environment
• Ability to prepare high quality technical report.
• Team / people oriented, thriving in multicultural environment
• Dynamic, persistent, reliable and goal oriented

Background

• Education Qualification-Diploma/Degree in Industrial Engineering
• Strong communication skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.
• Be able to work on Microsoft Excel spreadsheet with minimal supervision.