Internal Client Services-Corporate Communications-Manager at Deloitte

Job Description

Main Purpose of Job

• Experienced communications manager to join our Corporate Affairs team to support a variety of communications needs both internally and externally. 

• As part of the Africa Corporate Affairs, Communications, team, the role will be responsible for executing against our communications strategies and plans.

• The successful candidate will use a combination of subject matter expertise in strategic communications both internally and externally as well as project management. Candidates with professional services or financial services experience with a passion for communications are ideal.

• The individual will need to liaise with senior stakeholders across the business. 

Key Performance Areas:
Brand communications

• Develops and project manages an integrated brand communications plan in relation to the firm’s brand strategy:

• By protecting the brand by increasing brand eminence and affinity via positively positioning Deloitte amongst internal and external stakeholders.  

• By managing contracts and agreements with third parties while following the firm’s risk and independence procedure. 

• Overseeing the activation, performance and measurement of the brand communications plan:

• Effective and optimised dissemination of brand communication via internal communication channels to target audiences.

• External brand positioning through producing and publishing content on firm's external communication channels.

• Providing media relations team with story leads and facilitating first engagement with internal content owner.

• Syndicating brand communications via customized content assets disseminated by stakeholder and client relationship owners. 

• Drafting and overseeing creative design and production of content.  

• Builds strong working relationships with key internal teams and individuals, creating a conducive environment for collaboration and accountability.

• Assist in developing and managing an integrated strategic communications plan, including coordinating and supporting communication schedules and high-profile deliverables for internal and external stakeholders. 

• Liaise with various business units on strategic communications needs and advise on delivery of consistent messaging, principally in the space of transformation, technology, and talent communications amongst others

• Create, design, write, edit, and/or review of key communication deliverables and resources for delivery on a variety of channels including digital, print, email, and multimedia etc.

• Provide expertise in ensuring communications are impactful and appropriately represent the voice of the business and our brand 

• Monitor, measure, and report on the effectiveness of our communication vehicles and tactics to leadership and stakeholders

Internal communications 

• Acts as a strategic partner to the firm by advising and supporting internal clients with internal communications:

• Proactively and strategically engage internal clients to consult them on communications needs

• Allocates resources and time to support them in delivering communications that is impactful, relevant, on-brand (identity and messaging) and timeous.

• Oversees the governance and optimisation of internal communication channel content and cadence.

• Oversees the curation, development and publishing of internal newsletter/s.

• Collaborate with a variety of other workstreams, including brand, marketing, change management, deployment and adoption, transformation, talent, and knowledge management teams

• Responsible for input into annual budget for drafting of budget for Service Area

• Manages expenditure within team and ensures time and expenses are submitted weekly

Team oversight and mentoring 

• Overseeing a team of communication consultants to deliver the brand and internal communications plan.

Qualifications

Minimum Qualification: 

• Bachelor’s Degree (ideally in communications and/or accountancy field)

Minimum Requirements: 

• Broad knowledge of communication tools, tactics, and standards

• Excellent command of the English language

• Strong written and editorial skills

• Creative with the ability to think out of box

• Advanced interpersonal skills—comfortable working with dynamic and virtual teams and high-level leadership

• Experience in developing and writing high profile communications for large-scale initiatives that engages and informs key stakeholder audiences across various communication vehicles (emails, newsletters, video, scripts, presentations, online content, social media etc.)

• Strong project management skills including experience coordinating and managing plans/schedules to meet deliverable dates

• Strong Microsoft Office skills (primarily Word and PowerPoint)

• Up-to-date with latest trends in communication techniques and approaches

Preferred skills/experience:

• Demonstrate strong writing and editing skills

• Knowledge and understanding of the Deloitte communication standards, language style, and brand would be an asset

• Prior experience in “Big 4” Audit businesses 

• Experience or working knowledge of graphic design and/or multimedia deliverables

Additional Information

What you’ll be part of—our Deloitte culture:

• At Deloitte, we expect results. Incredible—tangible—results. And Deloitte professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. 

• In Deloitte, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.  

• Deloitte supports our talented professionals in answering the question: What impact will you make?

Leadership Capabilities

• Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

• Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

• Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders, towards the achievement of the firm’s pipeline and revenue targets.

• Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction 

• Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

Professional Capabilities

• Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

• Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals

• Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work

• Solves problems - Identifies and solves problems objectively using analysis, experience and judgment

• Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed

• Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements