Internal Communications Manager at Nedbank

Job Purpose

The role requires a strategic mindset to coordinate Internal Communications activities and problem-solving techniques to address issues in an effective manner with exceptional written and verbal communication skills. The incumbent is asked to use internally generated insights as well as relevant internal communications and employee experience trends to provide strategies to improve the communications approach, methodology and practices. The incumbent would be asked to build a relevant internal communications approach (including a strategic narrative, campaign plans and calendar) and work closely with internal business stakeholders to ensure the relevant internal messages and direction are communicated to Nedbank staff via a suite of channels. Develop and execute leadership and employee engagement/communication programmes, support culture change initiatives and transformation communications in support of the business strategy and priorities.

Job Responsibilities

Establish guardrails  

• Design and monitor best practices for all internal communications
• Contribute to the communications assets in line with brand guidelines
• Collaborate on governance framework, approach and methodologies to deliver internal communications
• Develop strategies, playbooks and templates for internal communications activities

Develop/implement internal communications strategy

• Provide input into PI planning and QBR for internal communications efforts related to mission specific activities
• Collaborate on an internal communications strategy for input into the integrated communications strategy.
• Monitor internal communications initiatives and evaluate success and implement improved strategies
• Develop storyboard for internal communications campaigns
• Develop internal communications scripts 
• Provide content ideas, implement and collaborate on internal events and initiatives
• Ensure consistency of internal communications in line with the OneBrand strategy
• Solicit feedback on internal communications from the business, including executives and implement enhancement measures
• Identify opportunities to inform employees of Nedbank on Products and specific internal campaigns
• Identify non-relevant communications that are briefed in and ensure these do not clutter the communications environment. 

Analyse reporting for continuous improvement

• Liaise with business to partner and identify opportunities to measure communications success.
• Analyse reporting and insights to increase the reach and effectiveness of all internal communications
• Review and ensure the relevant internal networks and platforms are utilised and incorporated for the internal communications
• Analyse, monitor and track uptake and insights from internal communications efforts and activities to track performance and inform future decision making.

People Specification

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualification: Advanced Diploma/National 1st Degrees
• Field of Study: Communications; Journalism; Marketing
• Minimum Experience Level
• Type of experience:  Minimum 5 years Communications (generalist); Internal communications experience

Technical Skills

• Verbal and written communication
• Project Management
• Negotiation skills
• Editorial skills
• Analytical skills
• Presentation skills
• Creative
• Financial Management
• Relationship Management
• Procurement Knowledge