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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To provide essential support to the advisors and our clients, in line with the 6-step financial advice process, whilst ensuring overall contribution for growth in revenue, profitability, and market share for Distribution in Wealth Management.
Job Responsibilities
- Manage the end-to-end client onboarding, maintenance and offboarding processes.
- Managing the relationship linked to various stages of the client’s journey, from new business, additional investments, client reviews, and all compliance and risk related matters.
- Prepare pack for new client/secondary accounts, including application forms, and conducting relevant searches.
- Checking the completed packs received from Advisors/clients for accuracy before submitting for approval to the various teams, including onboarding and compliance.
- Adopt and execute with a client centric approach in all aspects of focus and delivery.
- Manage and fulfil on all client related responsibilities on the 6-step advice process which includes direct support to the advisor and client, as well as identifying opportunities for cross-sell and up-sell.
- Preparation of client review packs encompassing Client and FAIS reviews for Advisors.
- Establish, build, maintain, and support relationships with clients through regular engagement directly with client.
- Responsible for client relationship and experience by facilitating and helping navigate the client through the business with regards to queries and requests.
- Loading and updating client information and details on relevant systems for workflow tracking and other updates as per business process and requirements.
- Manage workflow on systems and processes into the various support teams, for example: CRM.
- Manage client relationships for advisors and business which includes preparation, scheduling appointments, follow up to appointments, and post review capturing.
- All activities linked to preparing, analysing, and reviewing the transactions in the investment business whilst supporting our clients and advisors, and aligning to business, compliance, and risk processes.
- Sales and transaction specific liaison which includes client contact & contact with various other support teams to fulfil on Advisor/client requests.
- Management of all investment related requests from the client and advisors.
- Preparing all compliance and risk templates related to the client namely, EDD /FICA and High-Risk.
- Deliver service to clients by ensuring that client expectations are understood and met in line our distribution segmentation strategy.
- Managing and loading leads and sales activity for advisor/s.
- Attending to data quality related reports.
- Drive, embrace and embed use of automation and digital tools in the business.
- Educate and support clients with digital features on the app.
- Optimise efficiency and effectiveness with regards to processes, systems, and technology.
- To be responsible for self-upskilling, growth, and development.
Minimum Experience Level
- 3-5 years’ experience in a related financial services industry
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant industry specific qualification in sales and advice.
- Finance Degree.
Essential Certifications
- Regulatory examination (role dependent)
Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Data analysis
- Business writing skills
- Relevant regulatory knowledge
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Job Purpose
To advise on and integrate learning and organisational development best practices into business strategy and the HR value chain, in line with the business needs at a strategic and tactical level.
Job Responsibilities
- Act as a custodian of the Nedbank culture through living and encouraging the team to live the Nedbank values. Encourage staff participation in culture surveys and ensure action plans are designed addressing identified gaps in line with Nedbank culture and values. Ensure transformational target are met. Contribute to Nedbank's vision of transforming the nation.
- Ensure continues performance improvement through reviewing of work processes and practices and addressing any identified gaps. Manage team capacity by creating a multi-skilled team and by ensuring that service levels are maintained.
- Act as a strategic partner to line management. Build trust, credibility and obtain buy-in from stakeholder. Ensure appropriate vendor selection. Foster healthy trusting relationships. Ensure vendors understand Nedbank business strategy and enable appropriate service delivery. Deliver business solutions that are relevant and current. Assist in the provision of a holistic People Management service to the business. Meet business needs and partner with relevant stakeholders.
- Deliver on agreed Strategic and Operational L and OD project and manage their implementation. Coach and mentor relevant stakeholders and co-create a positive work environment aligned to Nedbank's vision and values. Ensure service delivery to the business by tracking and monitoring progress of the team. Build credibility of the team by addressing escalated matters without disempowering the team. Empower team to deliver on assigned tasks and assist in overcoming work obstacles. Devise solutions and manage risks.
- Ensure regulatory tracking, executive decision making and progress against plan and budget tracking. Ensure direct reports understand and support Nedbank's vision, values and strategy. Enable correct people-related decisions by ensuring that relevant HR communication is filtered through to stakeholders.
- Design and drive delivery of the Strategic Workforce Plan for the Cluster. Assess own performance and behaviour. Achieve personal and professional growth and execute own planned development. Build depth of skills and knowledge in the team.
- Ensure that the divisions keep within allocated budget and assist management in tracking expenditure against the budget by providing budget guidelines to line managers. Prevent mismanagement of funds. Minimise service provider costs and meet financial objectives. Meet business requirements and monitor implementation of L and OD interventions.
- Drive and deliver as per the requirements of the culture initiative for the Cluster. Determine the intervention ROI by measuring the impact of L and OD interventions and by assessing participants' reaction to the intervention, knowledge gained, behavioural change, and results. Track the effectiveness of vendors, and ensure continuous improvement of services provided, avoid potential losses, get value for money and eliminate vendors who do not meet business needs and standards.
- Take the lead on the enablement and implementation of Leadership Development.
People Specification
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Post Graduate in Industrial Psychology, Leadership or Change Management
Essential Certifications
- Preferred Certifications
- Minimum Experience Level
- 8 years working experience in at least of two of the following disciplines: Organisational Development, Change Management and Learning of which 5 years financial services experience in a senior role.
Technical / Professional Knowledge
- Alternative learning strategies
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Group instruction and facilitation methods
- Leadership development
- Methods for measuring training effectiveness
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Training design
- Training effectiveness principles
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- understanding the HR value cahin and how things fit together
- internal Marketing principles and methodologies
Behavioural Competencies
- Building Partnerships
- Continuous Learning
- Customer Focus
- Decision Making
- Building talent
- Facilitating Change
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Job Purpose
To lead and manage the Nedbank unit of chairpersons and ensure effective governance and adjudication of disciplinary and incapacity enquiries in an impartial manner to ensure substantively and procedurally fair and consistent outcomes. To manage Ethics within the Cluster through execution and upskilling with the inclusion of skills transfer.
Job Responsibilities
- Establish and maintain an independent and impartial unit of chairpersons to preside over disciplinary and incapacity enquiries.
- Lead and manage chairpersons to ensure sound implementation of processes in accordance with Nedbank’s Disciplinary and Incapacity Policies, in an independent and impartial manner.
- Ensure chairpersons are adequately trained and capacitated to undertake their responsibilities with the required technical expertise.
- Ensure the avoidance of conflicts of interest in the execution of the unit’s duties and responsibilities.
- Engage with the relevant Centres of Excellence and subject matter experts on changes in labour legislation, the interpretation and application of labour laws and Nedbank’s Disciplinary and Incapacity Policies, as required.
- Ensure the formulation and implementation of governance processes related to the administration of disciplinary hearings, for example, the maintenance of data and statistics, compiling reports reflecting relevant statistics and trends, the use of appropriate administrative templates.
- Undertake regular post-enquiry reviews to identify and apply learnings and enhancements.
- In collaboration with Group ER, analyse CCMA disputes which have successfully challenged the outcome of enquiries and ensure learnings and enhancements are applied.
- Attend Exco's to ensure ethical behavior is maintained.
- Provide training to Executives, Line Managers and general staff on Ethics.
- Review communications relating to Ethics prior to it being distributed to the Business,
- Manage the Disaster Recovery (DR) and Business Continuity Planning (BCP) for team.
- Building of Pipeline to ensure availability of additional candidates for succession planning and continuance of the Chairpersons, to have champions to support the business in the frontline, as well as overall knowledgeable management.
- Plan the utilisation of resources by balancing available resources against required outputs.
- Monitor team to ensure the mental wellbeing of all members.
- Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
- 7 - 10 years Managing Professionals, Ability to train and upskill, Mitigate Risk, Labor Activities
Technical / Professional Knowledge
- Financial Acumen
- Statistical Analysis
- Written and verbal communication skills
- Proven negotiation and mediation skills
- Coaching and mentoring
- Succession Planning
- Analytical Skills
- Problem solving skills
- Competitive Intelligence
Behavioural Competencies
- Delegation and Empowerment
- Inspiring Others
- Strategic Planning
- Decision Making
- Aligning Performance for Success
- Building Talent
- Coaching
- Creating a Culture of Trust
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Job Purpose
To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.
Job Responsibilities
- Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts through contacting the client via telephone, emails, or sms.
- Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
- Contact clients telephonically using predefined collections scripts to recover arrears and rehabilitate the client through contacting the client via telephone.
- Set criteria with regards to the number of accounts that need to be worked on a daily basis.
- Ensure that commitments towards arrears are made and keep to arrangements and normal instalments.
- Rehabilitate delinquent accounts and reduce bad debt (risk).
- Analyse the client's account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
- Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
- Instruct the branches to remove blocks and holds on savings accounts.
- Instruct the branches to effect reversal of honouring fees and unpaid charges as well as erroneous charges and fees on client's accounts.
- Compliance or adherence to relevant policies, regulations and legislation.
- Adhere to turn around times in terms of reporting to both Management and to Clients.
- Adhere to the collection and escalation prosedures by following agreed standards and rules (e-mail, dress-code, telephone, leave, absenteeism polies).
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 6 months customer service and call centre or retail
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Compliance Knowledge
- Relevant Nedbank Human Resources policies and practices
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Decision Making
- Energy
- Stress Tolerance
- Driving for results
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Job Purpose
To attract best fit talent to the organisation by filling vacancies to enable business to achieve their objectives and minimise risks to the bank.
Job Responsibilities
- Build relationships with internal stakeholders through interactions and by understanding and meeting their needs.
- Engage with candidates in a professional manner by communicating information and providing feedback timeously.
- Maintain networks with service providers through regular communication.
- Align own practices to policies and procedures by building and maintaining relationships with the broader HR community.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
- Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure authorisation of vacancies and budget is obtained prior to recruitment as per relevant processes and policies.
- Ensure best fit candidates are recruited by clarifying stakeholder's vacancy requirements.
- Attract suitable applicants by creating adverts and advertising vacancies using the most effective sourcing channels.
- Screen applicant cv's by reviewing and identifying appropriate applicants.
- Ensure that policies and practices are met through conducting the shortlisting and interviewing for applicants including record keeping of all applications and communications for audit purposes.
- Finalise applicant shortlisting by engaging line management/HR.
- Ensure that shortlisted candidates are scheduled for interviews; assessments and clearance checks by providing the necessary information to the Recruitment Administrator for processing.
- Participate in deciding on most suitable candidate for appointment through line and candidates engagement.
- Meet miminum required recruitment metrics by continuously monitoring and tracking progress and take corrective action where required.
- Ensure all recruitment activities comply with regulatory requirements.
- Respond to queries or complaints in a timely manner and ensure that they are activley resolved.
- Minimize risk to the bank regarding recruitment practices by updating vacancy and applicant status on all relevant systems; notify applicants accordingly and by keeping accurate recruitment records.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.
- Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
- Update and monitor the recruitment process through relevant process tracking documents within service level agreements (SLA).
- Implement effective recruitment service delivery by following the relevant processes and SLA's.
- Ensure that business objectives are met by attracting best fit talent in order to fill vacancies following the recruitment process.
- Ensure a smooth recruitment process by engaging and advising business continuously on recruitment related matters.
- Identify and utilise optimal sourcing channels to ensure vacancies are filled in a cost effective manner.
- Ensure vacancies are filled with best fit talent on time and in a cost effective manner.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years recruitment consulting experience
Type of Exposure
- Working with clients to solve client problems
- Investigating and reviewing processes to improve client satisfaction
- Tracking cost against a budget
- Building and maintaining effective relationships with internal and external clients and vendors
- Managing client expectations
- Integrating information from various HR database sources
- Interacting with diverse people
- Interacting with internal and external candidates
- Working in a fast-paced environment
- Sharing information in different ways to increase stakeholders understanding
- Communicating internally and external
Behavioural Competencies
- Building Partnerships
- Communication
- Energy
- Stress Tolerance
- Driving for results
- Managing Work
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Job Purpose
The role requires a strategic mindset to coordinate Internal Communications activities and problem-solving techniques to address issues in an effective manner with exceptional written and verbal communication skills. The incumbent is asked to use internally generated insights as well as relevant internal communications and employee experience trends to provide strategies to improve the communications approach, methodology and practices. The incumbent would be asked to build a relevant internal communications approach (including a strategic narrative, campaign plans and calendar) and work closely with internal business stakeholders to ensure the relevant internal messages and direction are communicated to Nedbank staff via a suite of channels. Develop and execute leadership and employee engagement/communication programmes, support culture change initiatives and transformation communications in support of the business strategy and priorities.
Job Responsibilities
Establish guardrails
- Design and monitor best practices for all internal communications
- Contribute to the communications assets in line with brand guidelines
- Collaborate on governance framework, approach and methodologies to deliver internal communications
- Develop strategies, playbooks and templates for internal communications activities
Develop/implement internal communications strategy
- Provide input into PI planning and QBR for internal communications efforts related to mission specific activities
- Collaborate on an internal communications strategy for input into the integrated communications strategy.
- Monitor internal communications initiatives and evaluate success and implement improved strategies
- Develop storyboard for internal communications campaigns
- Develop internal communications scripts
- Provide content ideas, implement and collaborate on internal events and initiatives
- Ensure consistency of internal communications in line with the OneBrand strategy
- Solicit feedback on internal communications from the business, including executives and implement enhancement measures
- Identify opportunities to inform employees of Nedbank on Products and specific internal campaigns
- Identify non-relevant communications that are briefed in and ensure these do not clutter the communications environment.
Analyse reporting for continuous improvement
- Liaise with business to partner and identify opportunities to measure communications success.
- Analyse reporting and insights to increase the reach and effectiveness of all internal communications
- Review and ensure the relevant internal networks and platforms are utilised and incorporated for the internal communications
- Analyse, monitor and track uptake and insights from internal communications efforts and activities to track performance and inform future decision making.
People Specification
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Qualification: Advanced Diploma/National 1st Degrees
- Field of Study: Communications; Journalism; Marketing
- Minimum Experience Level
- Type of experience: Minimum 5 years Communications (generalist); Internal communications experience
Technical Skills
- Verbal and written communication
- Project Management
- Negotiation skills
- Editorial skills
- Analytical skills
- Presentation skills
- Creative
- Financial Management
- Relationship Management
- Procurement Knowledge
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Job Purpose
To assume accountability for the direction and market position for Digital Commercialisation. Effectively take the key commercial objectives of Digital Commercialisation and translate them into an annual strategic marketing plan. To identify the appropriate media channels to deliver marketing campaigns for Digital Commercialisation in an effective and efficient manner. Oversee the implementation of campaigns, working with the appropriate marketing COEs / agile squads.
Job Responsibilities
- Analysing competitor behaviour, identifying market trends, and increasing our market share.
- Analysing marketing strategies to identify new opportunities.
- Developing commercial strategies for channels and campaigns.
- Liaising with management, marketing, sales, and production teams to drive efficiencies offline and online efforts to grow market share.
- Establishing targeted internal and industry partnership networks.
- Monitoring key marketing metrics and developing commercial models.
- Integrating user-experience feedback in product updates and innovation.
- Incorporating emerging solutions and technological advancements in new products.
- Evaluating data, contact trends and key customer behaviour across all contact channels to provide clear insight and recommendations for further commercial opportunities.
- Work with Analyst to understand operational process drivers behind campaigns and customer journeys and align these for best possible outcome.
- Scope, design and baseline proposed recommendations for marketing efforts.
- Managing and overseeing the baselining of commercial objectives, effectiveness of sales and retention efforts.
- Develop and implement integrated marketing strategies that enable Digital Commercialisation to compete in the markets and grow market share.
- Identify and test new ideas to explore new marketing opportunities for growth.
- Working with the COE to generate actionable insights that will drive the marketing strategy.
- Develop, manage, and track the budget to achieve marketing and business objectives.
- Contribute to the overall business unit performance by working as part of the Digital Commercialisation Divco.
- Ensure the constructs of risk, governance and compliance are addressed.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric/ Grade 12/ National Senior Certificate
Preferred Qualification
- BCom (Management Sciences) or post graduate degree / diploma in Business Management
Essential Certifications
- Marketing related certificate(s)
Minimum Experience Level
- 3 - 6 years' experience in developing marketing strategies and experience collaborating with cross-functional teams.
- 1 - 2 years' Management experience as part of the above years
Technical / Professional Knowledge
- Product Life Cycle Management
- Competitor Insight Management
- Governance, Risk and Controls
- Industry Trends
- Policy and Procedural Knowledge
- Project & Stakeholder Management
- Commercial Acumen
- Creativity & Innovation
- Client Cantered & Design Thinking
- Digital Marketing
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Job Purpose
To manage and lead a team of investigators and specialists to deliver forensic and fraud risk services to Nedbank to mitigate fraud; reputational risk; criminal liability and to ensure regulatory compliance.
Job Responsibilities
- Build and maintain relationships with key stakeholders through regular engagements.
- Ensure increased awareness of the impact of fraud and regulatory risks by sharing information, knowledge and collaborating across teams within Group Forensic Services (GFS) and other stakeholders.
- Manage and deliver on stakeholder expectations.
- Ensure services delivered to requirement.
- Maintain and manage relationships with suppliers.
- Ensure allocation is prioritised, sufficient resources allocated and clear accountability, direction and guidance provided.
- Manage investigations by monitoring cases allocated to investigators, including performance.
- Ensure suspicious transactions are reported within required timelines.
- Enable successful arrest and/or prosecution by the SAPS by ensuring affidavits submitted to the South African Police Services (SAPS) are accurate and meet the required quality standards.
- Vet completed investigation reports.
- Manage the "close-out" process of investigations.
- Ensure transformational targets are met.
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
- Address issues raised in culture surveys to improve results.
- Deliver a worldclass service through client service culture.
- Achieve operational excellence.
- Add value to the business by generating innovative ideas.
- Manage performance of team members by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
- Motivate team members to perform and contribute to the success of the business by creating an environment of teamwork and participation in decision making processes.
- Ensure an environment for optimal performance.
- Maintain a high performing team by identifying talent pool through career conversations and developing talent retention programmes.
- Embrace the Nedbank vision and values by leading by example.
- Provide input into GFS strategy and annual business plans.
- Ensure proper financing of the function and provide input into the compilation of budget for own cost centre, in line with Finance requirements, based on stakeholder agreements and needs and planned projects and deliverables.
- Ensure that planned projects and deliverables for the year are achieved within planned budget.
- Ensure agreed targets are met and that hours are accounted for and billed as per transfer pricing agreement with stakeholders.
Minimum Experience Level
- 5 - 8 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and 2 years experience in managing a team.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- National Diploma: Commercial Practice , Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential
Technical / Professional Knowledge
- Budgeting
- Compliance reporting
- Employee engagement methodologies
- Financial Accounting Principles
- Forensic examination
- Fraud investigation methodology
- Governance, Risk and Controls
- Interviewing techniques
- Legal Risk and practice management
- Negotiation techniques
- Organisational behaviour theory
- Resource allocation principles
- Service level agreements
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Job Purpose
To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements
Job Responsibilities
- Make and validate recommendations based on cost and userabilty (feasibility).
- Deliver work products according to the agreed time lines and within agreed budget.
- Deliver proof of concepts to customers and obtain the necessary sign-off.
- Communicate new features to stakeholders through forums.
- Engage business stakeholders as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Participate in research that will enable recommendations related to system software.
- Advise and make recommendation on what king of software and availability will be required (medium to high projects).
Job Responsibilities Continue
- People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bcom Information Technology
Essential Certifications
- Advanced Certification in relevant technologies where available
- Preferred Certifications
Minimum Experience Level
- 7 to 10 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience
- Technical / Professional Knowledge
- Principles of project management
- Relevant design tools
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Role relevant related technologies
- System Development Life cycle(SDLC)
- Systems Analysis and design
- Technical System Interfaces
- Testing principles and processes
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Job Purpose
To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.
Job Responsibilities
- Supporting Application Development and Deployments and Daily Incidents for Distribution Related issues
- (SMS, Email, WhatsApp).
- Setting up Environments as per Requirements and producing Reports for all Distribution Capabilities.
- Vendor Liaison and follow-up for logged issues and projects.
- Working with Monitoring Team to configure monitoring.
- Produce working quality software that meets the design
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable, maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organizational standards
- Continuous improvement of software
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimize the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Certifications
- Completed MCTS, Foundational certificate VMware /SOLARUS, AIX . Certificate of attendance in IBM technologies specific to domain
Minimum Experience Level
- 4 years + in the following skills:
- SQL Querying,
- Scripting,
- Jira,
- Confluence,
- SharePoint,
- Java,
- Cloud,
- Agile,
- DevOps/AzureOps
- Full-Stack: Front end, middleware, and backend capabilities
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Job Purpose
To minimise the impact of e-commerce fraud by assessing, identifying, and implementing effective fraud prevention strategies and controls on Nedbank’s Avo platform. The role involves detailed analysis of e-commerce transactions to detect and prevent fraudulent activity, ensuring the security of online transactions, and safeguarding client and organisational interests.
Job Responsibilities
- Develop and implement comprehensive e-commerce fraud prevention strategies.
- Analyse transaction data to identify and prevent fraud trends.
- Collaborate with the platform owners to enhance security measures on e-commerce platforms.
- Educate and advise stakeholders on best practices in e-commerce fraud prevention.
- Monitor and evaluate the effectiveness of fraud prevention tools and methodologies.
- Work closely with IT to integrate advanced fraud detection technologies.
- Develop and maintain fraud risk reports for governance and compliance purposes.
- Provide insights and recommendations to reduce fraud losses and enhance the control environment.
- Liaise with payment processors and card associations to ensure compliance with industry standards.
- Stay abreast of emerging trends in e-commerce fraud and adapt strategies accordingly.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma in Cybersecurity, Criminal Justice, or related fields, Advanced Diplomas/National 1st Degrees are advantageous.
- Preferred Certifications
- Certified Fraud Examiner (CFE) - Preferred but not essential
- Certification in Cybersecurity or related fields is highly beneficial.
Minimum Experience Level
- 5 years’ experience in fraud prevention, with a specific focus on e-commerce or digital platforms within a banking or financial services environment.
Type of Exposure:
- Experience with e-commerce platforms and understanding of online payment systems.
- Strong analytical skills with the ability to analyse and interpret data related to e-commerce transactions.
- Proven track record in developing and implementing fraud prevention strategies.
- Experience in working with IT to enhance e-commerce platform security.
- Knowledge of the latest trends and technologies in fraud prevention
Technical / Professional Knowledge
- Budgeting
- Compliance reporting
- Employee engagement methodologies
- Financial Accounting Principles
- Forensic examination
- Fraud investigation methodology
- Governance, Risk and Controls
- Interviewing techniques
- Legal Risk and practice management
- Negotiation techniques
- Organisational behaviour theory
- Resource allocation principles
- Service level agreements
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Job Purpose
The Social Media Manager is responsible for leading and coordinating the social media team with regards to planning, developing, implementing and managing insight-driven engagement strategies for Nedbank's social media channels. Provides support to the Senior Manager in creating, curating and crafting engaging and relevant social media strategies and compelling content across Nedbank's social media channels towards the attainment of brand and commercial goals.
Job Responsibilities
Contribute to missions and BAU
- Lead the requisite social media missions and BAU activities.
- Participate in squads as a traveller expert.
Media and stakeholder relationships
- Develop and maintain relationships with key stakeholders, including customers, influencers, and industry leaders.
- Understand and champion the marketing pod goals and provide troubleshooting support to the specialist team.
- Collaborate with cross-functional teams to align and integrate digital and social media efforts with overall business goals and strategies.
People management
- Oversee the execution of the social media team members development to meet strategic and personal goals.
- Recruitment, training, and development of reporting line to meet business need.
- Facilitate performance reviews and act as a coach that provides performance feedback on a ongoing basis to foster continuous learning and develop
Analyse reporting for continuous improvement
- Analyse and report on key metrics to measure the impact and effectiveness of digital and social media efforts.
- Research and stay up-to-date on digital and social media trends, platforms, developments, and best practice.
- Analysis of reports to identify actionable insights that will lead to positive business growth and change.
- Leveraging insights and opportunities from campaign performance or identified by growth hackers.
- Measure and report on the performance of social media channel and campaign KPI’s.
- Monitor, identify and report tactical opportunities and conversation topics relevant to Nedbank and the market that emerge on social media.
Analyse reporting for continuous improvement
- Analyse and report on key metrics to measure the impact and effectiveness of digital and social media efforts.
- Research and stay up-to-date on digital and social media trends, platforms, developments, and best practice.
- Analysis of reports to identify actionable insights that will lead to positive business growth and change.
- Leveraging insights and opportunities from campaign performance or identified by growth hackers.
- Measure and report on the performance of social media channel and campaign KPI’s.
- Monitor, identify and report tactical opportunities and conversation topics relevant to Nedbank and the market that emerge on social media.
People Specification
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Marketing or Business Degree
Preferred Certifications
- Digital Marketing Certificate - beneficial
Minimum Experience Level
- 3 - 6 years
- Social Media Management; Marketing; Digital Marketing; Team leadership experience
go to method of application »
Job Purpose
To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.
Job Responsibilities
- Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
- Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
- Compile client informationby complying with standards; policies and procedures prior to submission to Operations for vetting.
- Monitor internal processesby reporting on the effectiveness thereof.
- Provide feedbackto internal stakeholders by meeting internal Service Level Agreements requirements.
- Utilize resources by adhering to Nedbank policies; procedures and standards.
- Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management; department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
- Manage risk by following authentication process and complying with regulatory standards.
- Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
- Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Minimum Experience Level
- 3 - 5 years' experience in a client services consultant role in a financial industry
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Business-related degree in Banking and Investment Management.
- Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Data analysis
- Business writing skills
- Relevant regulatory knowledge
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Job Purpose
To provide sales support services to private bankers and high net worth clients
Job Responsibilities
- Build relationships with private bankers.
- Be aware of all sales written to target at any point in time.
- Identify leads, cross sell and up sell opportunities.
- Keep track of deals in the pipeline. Follow up on inflows and outflows.
- Ensure that information pertaining to private bankers are accurate on all systems.
- Build relationships with clients and gain an in depth understanding of their private banking needs.
- Ensure that accurate client data is maintained on all systems.
- Support the completion of quality client reviews timeously.
- Comply with all regulatory operational procedures.
- Manage risk by following the authentication process.
- Support the client experience by adhering to the onboarding, maintenance and offboarding client processes.
- Meet internal service level agreements.
- Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
- Comply with standards, policies and procedures prior to submitting to the operational teams for vetting.
- Recommend improvements to processes and standard operating procedures.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (for example: staff surveys).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Minimum Experience Level
- 1-3 years' experience in a client relationship role in financial industry
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certificate: Banking.
- RE5
- Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Data analysis
- Business writing skills
- Relevant regulatory knowledge
Behavioural Competencies
- Building Customer Loyalty
- Initiating Action
- Applied Learning
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
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Job Purpose
To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Minimum Experience Level
- 5 - 8 years' experience in a Banking environment
Preferred Qualification
- Degree / Diploma in Business Management or Finance.
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Technical / Professional Knowledge
- Communication Strategies
- Negotiation skills
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Data Analysis and Interpretation
- Relevant software and systems knowledge
Method of Application
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