Manager: Fraud Administration at Nedbank

Job Purpose

To manage and lead a team of investigators and specialists to deliver forensic and fraud risk services to Nedbank to mitigate fraud; reputational risk; criminal liability and to ensure regulatory compliance.

Job Responsibilities

• Build and maintain relationships with key stakeholders through regular engagements.
• Ensure increased awareness of the impact of fraud and regulatory risks by sharing information, knowledge and collaborating across teams within Group Forensic Services (GFS) and other stakeholders.
• Manage and deliver on stakeholder expectations.
• Ensure services delivered to requirement.
• Maintain and manage relationships with suppliers.
• Ensure allocation is prioritised, sufficient resources allocated and clear accountability, direction and guidance provided.
• Manage investigations by monitoring cases allocated to investigators, including performance.
• Ensure suspicious transactions are reported within required timelines.
• Enable successful arrest and/or prosecution by the SAPS by ensuring affidavits submitted to the South African Police Services (SAPS) are accurate and meet the required quality standards.
• Vet completed investigation reports.
• Manage the "close-out" process of investigations.
• Ensure transformational targets are met.
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Address issues raised in culture surveys to improve results.
• Deliver a worldclass service through client service culture.
• Achieve operational excellence.
• Add value to the business by generating innovative ideas.
• Manage performance of team members by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
• Motivate team members to perform and contribute to the success of the business by creating an environment of teamwork and participation in decision making processes.
• Ensure an environment for optimal performance.
• Maintain a high performing team by identifying talent pool through career conversations and developing talent retention programmes.
• Embrace the Nedbank vision and values by leading by example.
• Provide input into GFS strategy and annual business plans.
• Ensure proper financing of the function and provide input into the compilation of budget for own cost centre, in line with Finance requirements, based on stakeholder agreements and needs and planned projects and deliverables.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Ensure agreed targets are met and that hours are accounted for and billed as per transfer pricing agreement with stakeholders.

Minimum Experience Level

• 5 - 8 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and 2 years experience in managing a team.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• National Diploma: Commercial Practice , Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential 

Technical / Professional Knowledge

• Budgeting
• Compliance reporting
• Employee engagement methodologies
• Financial Accounting Principles
• Forensic examination
• Fraud investigation methodology
• Governance, Risk and Controls
• Interviewing techniques
• Legal Risk and practice management
• Negotiation techniques
• Organisational behaviour theory
• Resource allocation principles
• Service level agreements