Internal Counter Sales Person - Blackheath at Helderberg Personnel

Responsibilities include, but not limited to: 

• Excellent Customer Service ensuring client satisfaction
• Servicing walk in customers and telephonic sales
• Applying correct and latest price updates
• Attending to all quotation requests both telephonically and emailing with a same day turn-around time
• Informing clients of promotions and specials
• Capturing received orders on the same day ensuring correct order - product, pricing, and all relevant contact and delivery details
• Communicating deliveries to dispatch
• Communicating quality issues to production
• Communicating account enquiries to the Debtors department
• Credit note capturing
• Reporting Customer Complaints to the manager and ensuring that the complaint is resolved
• Housekeeping - Ensuring orders are filed monthly and archived for record purposes

Minimum Requirements:

• Grade 12 (Preferably with a relevant post matric)
• 3 years Sales experience with experience in internal sales
• Fully bilingual in Afrikaans and English  
• Experience in sales in a manufacturing or steel industry will be an advantage
• Experience dealing with customers in the hardware, construction, agriculture, fencing or mining industries will be an advantage
• Understanding of administration processes
• Computer skills
• Able to follow processes
• Strong attention to detail