We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Internal Operations Mobilisation and Change Manager (Cape Town)
Project manage mobilisation activities and collaborate with key stakeholders tensure all mobilisation requirements are delivered on time and tbudget for clients.
Maintain and utilise project governance ttrack delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
Define project scope and determine which stakeholders need tbe included in mobilisation and change planning sthat the right people are involved at the right time and avoiding scope creep.
Determine critical path milestones tsupport prioritsation of project activities and risk and issue resolution.
Govern and chair mobilisation planning and change gateway meetings with senior business stakeholders and operate as the lead POC for project related activities which all stakeholders feed into.
Operate within the Change Gateway framework tensure mobilisation and change projects are raised and tracked through tdelivery effectively
Provide regular insight intmobilisation progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and Mobilisation team.
Work collaboratively within the mobilisation, change, training and communication team tdeliver change safely for our Operational teams, ensuring the operation are able tdeliver their roles brilliantly
Job Required Requirements:
National Senior Certificate - Grade 12
Able toperate within fast paced and sometimes ambiguous circumstances
High attention tdetail and pride in your work
Assertive and tenacious - a self-starter
Able tthink pragmatically and propose solutions tproblems
Confident tchallenge others and escalate concerns when appropriate
Competent usage of MS applications
Excel – data analysis, formulas, pivot tables, conditional formatting
Project – project plan creation, milestone and progress tracking, % completion and dependencies
PowerPoint – Presentation creation for project status reports and proposals
Word – Meeting minutes, project governance
Outlook – Email communications, meeting scheduling, diary management
Teams – Document creation and uploading, collaborative working environment
Essential:
Minimum 1 year project management experience, within a BPspecifically working with overseas business areas and clients - UK/USA/EUROPE
Experienced Line Manager (1 year minimum) able tdrive, coach and lead mobilisation co-ordinators/teams tdeliver Operational Mobilisation and Change programmes.
Desired:
Project management qualification ( e.g. Prince 2 / Agile / APM)
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