Open Positions at Huntswood

What will you be doing?

• As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.
• Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.
• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

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Job Responsibilities:

• Project manage mobilisation activities and collaborate with key stakeholders tensure all mobilisation requirements are delivered on time and tbudget for clients.
• Maintain and utilise project governance ttrack delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
• Define project scope and determine which stakeholders need tbe included in mobilisation and change planning sthat the right people are involved at the right time and avoiding scope creep.
• Determine critical path milestones tsupport prioritsation of project activities and risk and issue resolution.
• Govern and chair mobilisation planning and change gateway meetings with senior business stakeholders and operate as the lead POC for project related activities which all stakeholders feed into.
• Operate within the Change Gateway framework tensure mobilisation and change projects are raised and tracked through tdelivery effectively
• Provide regular insight intmobilisation progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and Mobilisation team.
• Work collaboratively within the mobilisation, change, training and communication team tdeliver change safely for our Operational teams, ensuring the operation are able tdeliver their roles brilliantly

Job Required Requirements:

• National Senior Certificate - Grade 12
• Able toperate within fast paced and sometimes ambiguous circumstances
• High attention tdetail and pride in your work
• Assertive and tenacious - a self-starter
• Able tthink pragmatically and propose solutions tproblems
• Confident tchallenge others and escalate concerns when appropriate
• Competent usage of MS applications
• Excel – data analysis, formulas, pivot tables, conditional formatting
• Project – project plan creation, milestone and progress tracking, % completion and dependencies
• PowerPoint – Presentation creation for project status reports and proposals
• Word – Meeting minutes, project governance
• Outlook – Email communications, meeting scheduling, diary management
• Teams – Document creation and uploading, collaborative working environment

Essential:

• Minimum 1 year project management experience, within a BPspecifically working with overseas business areas and clients - UK/USA/EUROPE
• Experienced Line Manager (1 year minimum) able tdrive, coach and lead mobilisation co-ordinators/teams tdeliver Operational Mobilisation and Change programmes.

Desired:

• Project management qualification ( e.g. Prince 2 / Agile / APM)

go to method of application »

Job Responsibilities:

• Project manage mobilisation activities and collaborate with key stakeholders tensure all mobilisation requirements are delivered on time and tbudget for clients.
• Maintain and utilise project governance ttrack delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
• Define project scope and determine which stakeholders need tbe included in mobilisation and change planning sthat the right people are involved at the right time and avoiding scope creep.
• Determine critical path milestones tsupport prioritsation of project activities and risk and issue resolution.
• Govern and chair mobilisation planning and change gateway meetings with senior business stakeholders and operate as the lead POC for project related activities which all stakeholders feed into.
• Operate within the Change Gateway framework tensure mobilisation and change projects are raised and tracked through tdelivery effectively
• Provide regular insight intmobilisation progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and Mobilisation team.
• Work collaboratively within the mobilisation, change, training and communication team tdeliver change safely for our Operational teams, ensuring the operation are able tdeliver their roles brilliantly

Job Required Requirements:

• National Senior Certificate - Grade 12
• Able toperate within fast paced and sometimes ambiguous circumstances
• High attention tdetail and pride in your work
• Assertive and tenacious - a self-starter
• Able tthink pragmatically and propose solutions tproblems
• Confident tchallenge others and escalate concerns when appropriate
• Competent usage of MS applications
• Excel – data analysis, formulas, pivot tables, conditional formatting
• Project – project plan creation, milestone and progress tracking, % completion and dependencies
• PowerPoint – Presentation creation for project status reports and proposals
• Word – Meeting minutes, project governance
• Outlook – Email communications, meeting scheduling, diary management
• Teams – Document creation and uploading, collaborative working environment

Essential:

• Minimum 1 year project management experience, within a BPspecifically working with overseas business areas and clients - UK/USA/EUROPE
• Experienced Line Manager (1 year minimum) able tdrive, coach and lead mobilisation co-ordinators/teams tdeliver Operational Mobilisation and Change programmes.

Desired:

• Project management qualification ( e.g. Prince 2 / Agile / APM)

go to method of application »

Job Responsibilities:

• Partnering with Clients
• Assessing performance needs
• Designing curricula/learning frameworks
• Designing learning experiences
• Facilitating Learning
• Supporting transfer of learning
• Evaluating Learning

Job Requirements:

• Matric
• Human Resource or L&D qualification advantageous
• 2 to 3 Years experience in facilitation 
• Training experience in the energy sector - not negotiable

Skills Required:

• Verbal and written communication skills
• Articulation
• Conflict management

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What will you be doing?

• Acting as the first point of contact for customers who need help
• Assisting customers calling in, to register their appliances
• Using your wit, charm and best sales experience to upsell our products
• Adhering to the script to remain compliant on all customer interactions
• Maintain quality and compliance standards, in line with the client requirements
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package that's perfect for them  
• Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.
• You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales and customer service.
• Recent 1-year unbroken tenure.
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Resides within a 30 KM radius from the office.
• Excellent attention to detail, our customers mean a great deal to us, so want to get things right first time.
• Outstanding communication skills, to build relationships and listen to our customers.
• A team player, dedicated to providing the best customer experience.
• Be able to work under pressure, and take on challenges when they arise, in a calm, cool and relaxed manner, without breaking a sweat.

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Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

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Job Responsibilities

•  You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
• You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. 
• It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner.
• You will be required to lodge claims, update details and make adjustments or cancellations. 

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in Insurance Claims (Local or International)
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

 Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate