Since our establishment in 1961, Toyota has become as much a part of South African culture as the vibrant South Africans that drive our vehicles.
With this in mind, we've shaped Toyota's culture around contributing positively to the country we love. Toyota South Africa is dedicated and committed to supplying a range of vehicles, parts, accessories and servi...
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The main purpose of the job is to support, maintain and service all relationships within KINTO, the Dealer network as well as the various sales channels through the effective, efficient capture and ongoing administration of KINTO activities. The administration of all the KINTO vehicle’s life cycle events, from the start of new business proposals through to underwriting documentation and approval. Administration of the current book of business ensuring all aspects such as quotes, reassessments, documentation, etc are actioned. Delivering highly responsive quick decisions and satisfactorily resolving customer / dealer queries.
KEY PERFORMANCE AREAS:
Processing of proposals
Activating contracts
Providing reassessment proposals
Ensuring all risk items for the contract are being checked and addressed where necessary
Ensuring end of term processes are addressed.
Exercise a customer focus in the provision of service and sales support to the dealers / corporate customers in South Africa
Responsibility for the self-management of performance against published service standards in terms of response times and other commitments
Assisting generally with any KINTO queries generated by the Toyota/ Lexus Dealer network as well as customers
Dealing with day-to-day telephone queries from Dealer staff as well as other areas of the business
Providing end of term details and calculating such
Any other appropriate duties as required by line Manager.
QUALIFICATIONS AND EXPERIENCE:
NQF Level 5 (Minimum 240 credits on level 8 framework) qualification in Administration or similar
Minimum – 3-4 years’ experience within the Leasing Industry is key
Computer Literate (Word and Excel)
Experience in administrative functions within the leasing industry is essential
People management experience
Experience in client relationships & customer interaction
FML experience is essential
Knowledge of Toyota Business Practice
Knowledge of Industry Trends
COMPETENCIES:
Accurate Information gathering and analysis
Awareness and commitment to our mission
Awareness of situations and decisiveness
Communication and sharing of mid to long-term plans
Creation of innovation vision
Establishing framework and systems for organizational review
Feedback of evaluation and long-term development of others
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