Desktop Claims Validator (Buildings) Short Term Insurance - Johannesburg at Absa Group Limited (Absa)

Job Summary

• 3-5 years' experience in Short-Term Insurance Claims
• Experience in Building Claims Validation or Claims Assessment
• Knowledge of residential and commercial building repairs and maintenance
• Experience validating quotations, invoices, assessor reports, and claim documentation
• Understanding of policy wordings and claim settlement proceduresThe Desktop Claims Validator is responsible for validating and assessing building insurance claims remotely, ensuring all claims are accurately evaluated, comply with policy terms and conditions, and are processed efficiently. The role involves reviewing supporting documentation, repair estimates, assessor reports, photographs, and supplier quotations to determine claim validity and settlement recommendations.

Job Description

Purpose of the Role

• The Desktop Claims Validator is responsible for validating and assessing building insurance claims remotely, ensuring all claims are accurately evaluated, comply with policy terms and conditions, and are processed efficiently. The role involves reviewing supporting documentation, repair estimates, assessor reports, photographs, and supplier quotations to determine claim validity and settlement recommendations.

Minimum Qualifications

• Grade 12 / Matric
• Relevant Short-Term Insurance qualification (advantageous)
• FAIS accreditation (advantageous)
• Certificate or qualification in Construction, Building Science, Quantity Surveying, or related field (advantageous)

Experience Required

• 3-5 years' experience in Short-Term Insurance Claims
• Experience in Building Claims Validation or Claims Assessment
• Knowledge of residential and commercial building repairs and maintenance
• Experience validating quotations, invoices, assessor reports, and claim documentation
• Understanding of policy wordings and claim settlement procedures

Key Responsibilities

• Validate building claims in accordance with policy terms and conditions.
• Review assessor reports, photographs, quotations, and supporting documentation.
• Verify the accuracy and reasonableness of repair and replacement costs.
• Identify inconsistencies, potential fraud indicators, and claim discrepancies.
• Ensure claims meet quality and compliance standards.
• Provide recommendations regarding claim approval, rejection, or settlement.
• Liaise with assessors, contractors, service providers, brokers, and policyholders.
• Maintain accurate claim records and notes on claims systems.
• Meet agreed turnaround times and service level agreements.

Skills and Competencies

• Strong analytical and investigative skills
• Excellent attention to detail
• Sound decision-making ability
• Knowledge of building construction and repair processes
• Strong communication and stakeholder management skills
• Computer literacy and claims system experience
• Ability to work independently and under pressure

Advantageous

• Experience in Property or Building Claims within the Short-Term Insurance industry.
• Exposure to loss adjusting or building assessment environments.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 21, 2026