Careers at Absa Group Limited (Absa)

Job Summary

• This critical role is designed to manage the heavy workload of the Collections Strategy Optimization and Debt Sale team. The Collections Strategy Manager will develop and implement effective collections strategies, ensuring alignment with portfolio objectives and regulatory requirements.
• The ideal candidate will leverage their analytical expertise to drive strategy enhancements and manage credit risks effectively.

Job Description

Key Responsibilities:

Portfolio Management:

• Demonstrate an in-depth understanding of the portfolio, including performance drivers and risk factors.
• Maintain clarity on collections, impairments, and the drivers impacting them.
• Align to and implement documented strategies and policies within the portfolio.
• Conduct high-quality credit risk assessments and reviews for BAU (Business-As-Usual) processes and strategies.
• Design and develop data-driven collections strategies, identifying gaps, providing solutions, and aligning them with overall portfolio objectives.
• Embed improvements into collections strategies through rigorous research and data interrogation.

Data and Systems Management:

• Manage BAU, ad-hoc, and automated processes with efficiency.
• Produce and analyze management information and insights within stipulated SLAs.
• Perform data analysis and processing, including sourcing, cleaning, validating, and consolidating large datasets using advanced SAS skills.
• Identify trends and anomalies to support data-driven decision-making.

Governance and Compliance:

• Adhere to the bank's credit risk policies and ensure compliance with all relevant legislation.
• Support end-to-end audit and governance processes to maintain high standards.
• Stay informed on regulatory changes relating to collections and debt sales.
• Investigate and provide thorough feedback on exceptions, ensuring adherence to governance standards.

Stakeholder and Customer Management:

• Present analytical results and strategic proposals to both technical and non-technical audiences.
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration.

Soft Skills:

• Communicate complex data and strategies effectively to varied audiences.
• Exhibit professionalism in all interactions and tasks.
• Manage time and workload effectively to balance competing priorities.

Qualifications and Experience:

• Preferred Qualification: Bachelor’s degree in Mathematics, Statistics, Engineering, or BMI
• 2-3 years’ experience in financial services is advantageous.
• Advanced SAS skills and experience with data analysis and processing techniques.
• Strong understanding of collections, impairments, and credit risk management.

Personal Attributes:

• Detail-oriented with a strong analytical mindset.
• Proactive and self-motivated, with a focus on delivering results.
• Excellent interpersonal skills to manage stakeholder relationships and drive collaboration.
• This role is vital for managing the workload of the Collections Strategy Optimization and Debt Sale team, offering a challenging and rewarding opportunity to shape the future of collections strategy management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 21, 2026

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Job Summary

• 3-5 years' experience in Short-Term Insurance Claims
• Experience in Building Claims Validation or Claims Assessment
• Knowledge of residential and commercial building repairs and maintenance
• Experience validating quotations, invoices, assessor reports, and claim documentation
• Understanding of policy wordings and claim settlement proceduresThe Desktop Claims Validator is responsible for validating and assessing building insurance claims remotely, ensuring all claims are accurately evaluated, comply with policy terms and conditions, and are processed efficiently. The role involves reviewing supporting documentation, repair estimates, assessor reports, photographs, and supplier quotations to determine claim validity and settlement recommendations.

Job Description

Purpose of the Role

• The Desktop Claims Validator is responsible for validating and assessing building insurance claims remotely, ensuring all claims are accurately evaluated, comply with policy terms and conditions, and are processed efficiently. The role involves reviewing supporting documentation, repair estimates, assessor reports, photographs, and supplier quotations to determine claim validity and settlement recommendations.

Minimum Qualifications

• Grade 12 / Matric
• Relevant Short-Term Insurance qualification (advantageous)
• FAIS accreditation (advantageous)
• Certificate or qualification in Construction, Building Science, Quantity Surveying, or related field (advantageous)

Experience Required

• 3-5 years' experience in Short-Term Insurance Claims
• Experience in Building Claims Validation or Claims Assessment
• Knowledge of residential and commercial building repairs and maintenance
• Experience validating quotations, invoices, assessor reports, and claim documentation
• Understanding of policy wordings and claim settlement procedures

Key Responsibilities

• Validate building claims in accordance with policy terms and conditions.
• Review assessor reports, photographs, quotations, and supporting documentation.
• Verify the accuracy and reasonableness of repair and replacement costs.
• Identify inconsistencies, potential fraud indicators, and claim discrepancies.
• Ensure claims meet quality and compliance standards.
• Provide recommendations regarding claim approval, rejection, or settlement.
• Liaise with assessors, contractors, service providers, brokers, and policyholders.
• Maintain accurate claim records and notes on claims systems.
• Meet agreed turnaround times and service level agreements.

Skills and Competencies

• Strong analytical and investigative skills
• Excellent attention to detail
• Sound decision-making ability
• Knowledge of building construction and repair processes
• Strong communication and stakeholder management skills
• Computer literacy and claims system experience
• Ability to work independently and under pressure

Advantageous

• Experience in Property or Building Claims within the Short-Term Insurance industry.
• Exposure to loss adjusting or building assessment environments.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 21, 2026

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Job Summary

• Utilize you 3-5 years Short Term Insurance sales experience. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Job Description

• Sales Target: Proactively make self-initiated contact with customers in order to deliver against the required sales targets.
• Customer Experience: To provide service excellence and achieve customer satisfaction.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• Reporting: Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: August 21, 2026

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Job Summary

• 2-5 years' experience in short-term insurance motor claims. Experience handling both drivable and non-drivable motor claims.
• Knowledge of claim registration, assessment, repair processes, and settlement procedures.
• Experience working with brokers, assessors, panel beaters, and customersManage and process drivable and non-drivable motor vehicle claims within agreed service levels, ensuring accurate assessment, customer satisfaction, and compliance with company policies.

Job Description

• Register and manage motor claims from notification to settlement
• Assess drivable and non-drivable claims
• Liaise with clients, service providers, assessors, and repairers
• Authorise repairs in line with company guidelines
• Ensure compliance with policy terms and conditions
• Resolve customer queries and complaints
• Maintain accurate claim records and documentation

Minimum Qualifications

• Matric / Grade 12
• Relevant Short-Term Insurance qualification (advantageous)
• FAIS-compliant qualifications (preferred)
• RE5 (advantageous)

Experience Required

• 2-5 years' experience in short-term insurance motor claims
• Experience handling both drivable and non-drivable motor claims
• Knowledge of claim registration, assessment, repair processes, and settlement procedures
• Experience working with brokers, assessors, panel beaters, and customers

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: August 21, 2026

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

End Date: August 21, 2026

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: August 17, 2026

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Job Summary

• To provide specialist advice and support in area of specialisation providing marketing material that informs clients of business & service offerings.

Job Description

• Marketing Strategy: Execute AVAF Strategic Partnership marketing strategies to drive consideration and business outcomes. Develop marketing plans with strategic partners with a clear focus to meeting market share and partner growth objectives. Execute 360 integrated marketing and sponsorship campaigns that change consumer perception, improve consideration and drive business outcomes.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

End Date: August 21, 2026

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Job Summary

• Delivers differentiated, data-driven client experiences that deepen relationships, drive engagement, and generate measurable business impact.
• Positioned at the intersection of strategic marketing, digital innovation, and experiential design, the role leverages sponsorships and events as platforms for trust-building, lead generation, and revenue growth.
• By integrating marketing strategy with customer experience and digital engagement, the manager ensures every touchpoint reflects AVAFs value proposition and strengthens connections with Strategic Partnerships. Through personalised, insight-led experiences, the role reinforces the Absa and OEM brand positioning, fosters client advocacy, and unlocks cross-sell and referral opportunities.
• The manager applies data and technology to enhance relevance and performance, while demonstrating clear commercial impact through creative metrics.

Job Description

KEY FOCUS AREAS

• Lead the strategic design and execution of sponsorships and events that reflect the organisations and OEM partner brand and resonate with priority client segments.
• Deliver flawless project management across multiple initiatives, ensuring timelines, resources, and risks are expertly handled.
• Use data and audience insights to personalise experiences and optimise sponsorship and event effectiveness.
• Integrate digital platforms such as CRM, Cvent, and social media to amplify reach and extend engagement.
• Manage budgets with a focus on cost efficiency, value delivery, and measurable ROI.
• Develop creative frameworks to track and communicate impact, linking engagement to pipeline growth and client retention.
• Collaborate with internal stakeholders to align event objectives with business goals and market opportunities.
• Maintain strong relationships with strategic partner marketing teams, external vendors and partners to ensure seamless, high-quality delivery.
• Champion innovation in experiential design, using technology to elevate client experiences.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Formulate sponsorship and event strategies that align with the organisations brand positioning, client engagement goals, and sector-specific business objectives.
• Translate strategic marketing plans into impactful client experiences, ensuring each event and sponsorship delivers measurable commercial value.
• Continuously refine execution through data insights, stakeholder feedback, and market trends to enhance relevance, performance, and strategic impact.
• Translate strategic objectives into operational plans with clear deliverables, timelines, and performance measures.
• Align team or practice area priorities with business goals, ensuring tactical execution supports broader strategic outcomes.
• Monitor progress, identify risks, and implement corrective actions to ensure delivery.

Customer Primacy

• Design personalised, insight-led experiences that reflect client needs, preferences, and expectations, ensuring every event and sponsorship deepens relationships and drives meaningful engagement.
• Embed customer-centric thinking into every touchpoint, using data and feedback to tailor experiences that resonate with institutional and corporate clients.
• Champion client advocacy through experiential marketing, positioning the organisations as a trusted partner by consistently delivering value and relevance.
• Use customer insights to inform service design and delivery improvements.
• Champion initiatives that enhance customer experience, satisfaction, and loyalty.
• Collaborate across teams to ensure consistent and differentiated customer journeys.

Sustainable Growth

• Design sponsorships and events that support long-term brand equity, deepen client relationships, and contribute to sustained business growth.
• Ensuring efficient use of resources and budget, delivering high-impact experiences that balance cost-effectiveness with strategic value.
• Leverage data and performance insights to continuously improve event effectiveness, drive client retention, and unlock cross-sell opportunities.
• Contribute to the development and execution of growth plans aligned with business unit priorities.
• Drive performance accountability within the team or practice area.
• Support investment decisions through analysis of operational impact and value creation.

Client-Driven Innovation and Change

• Design and deliver innovative sponsorships and events that respond to evolving client needs, market dynamics, and strategic priorities.
• Collaborate with stakeholders to co-create experiences that reflect client insights, foster engagement, and support transformation initiatives.
• Continuously integrate emerging technologies and creative formats to elevate client experiences and position the organisation as a forward-thinking partner.
• Identify opportunities for innovation and continuous improvement.
• Lead change initiatives, ensuring readiness, engagement, and adoption.
• Support the implementation of new technologies, processes, and practices.

Operational Effectiveness

• Ensuring seamless end-to-end execution of sponsorships and events through meticulous planning, resource allocation, and risk management.
• Maintain high standards of delivery and consistency, ensuring all experiences meet brand, compliance, and quality benchmarks.
• Continuously improve operational workflows, leveraging tools, templates, and vendor partnerships to enhance efficiency and scalability.
• Translate business priorities into operational plans with defined KPIs and scorecards.
• Optimise processes for efficiency, quality, and alignment with customer needs.
• Resolve operational issues and ensure continuity of delivery.

Digital Adoption

• Integrate digital tools and platforms such as CRM, Cvent, and marketing automation to enhance event reach, personalisation, and engagement.
• Leverage digital channels and content strategies to extend the lifecycle of sponsorships and events, driving sustained client interaction and visibility.
• Continuously explore emerging digital technologies to innovate experiential design and improve operational efficiency.
• Promote the use of digital tools and platforms to enhance service delivery and operational efficiency.
• Identify opportunities for automation and digitisation.
• Support digital transformation initiatives and ensure effective adoption.

Good Governance, Risk and Compliance

• Establish formal approval processes for event concepts, partner selection, and budget allocations.
• Vet sponsorship partners to ensure alignment with the organisation’s ethical standards, ESG commitments, and reputational risk thresholds.
• Document roles and responsibilities across internal stakeholders (GMCA, Marketing, Coverage, Legal) to ensure accountability and transparency.
• Implement governance, risk, and compliance frameworks within operational routines.
• Promote risk-aware decision-making and ensure adherence to regulatory requirements.
• Monitor and manage operational risks, ensuring timely resolution and reporting.

Data Monetisation

• Define value-driven use cases for data that align with business strategy and client needs, ensuring monetisation efforts are purposeful and measurable.
• Establish data ownership and governance to manage quality, access, and ethical use of data assets across the organisation.
• Develop scalable data products or services (e.g. insights, benchmarks, APIs) that can be commercialised while protecting client confidentiality and regulatory compliance.
• Use data and analytics to inform decisions, improve performance, and identify opportunities.
• Ensuring data quality and relevance for reporting, insights, and operational planning.
• Apply performance insights to drive continuous improvement and value creation.

Stakeholder Management

• Align stakeholders across functions (e.g. GMCA, Marketing, Coverage, Product) to ensure event objectives support broader business goals and client strategies.
• Maintain proactive communication through structured updates, feedback sessions, and clear reporting to keep all parties informed and engaged.
• Foster collaborative relationships by understanding stakeholder priorities and co-creating experiences that reflect both market opportunities and client needs.
• Build and maintain collaborative relationships with internal and external stakeholders.
• Align delivery with stakeholder expectations and business priorities.
• Communicate progress, risks, and outcomes effectively.

Education

• Bachelor's Degree: Business, Commerce and Management Studies, Bachelor's Degree: Marketing, Bachelor's Degree: Tourism and Hospitality, Certificate FET (Private and Public): Digital Media, Certificate FET (Private and Public): Project Management

End Date: August 21, 2026

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Job Summary

• We are looking for a VP-level M&A Integration Lead who can build and lead a central inorganic execution capability.
• The candidate must be able to translate deal strategy into executable plans, mobilise cross-functional teams, manage Day 1 readiness, control risks and dependencies, and build repeatable internal capability for future transactions. This is a senior execution and capability-building role, not a generic project management position.

Job Description

The candidate should demonstrate strong capability in:

Key Skills:

Senior stakeholder management and executive communication

• Ability to engage, influence and align senior stakeholders across Corporate Development, Legal, Finance, Risk, Compliance, Technology, Operations, Human Capital, Business and Country teams.
• Ability to simplify complex transaction, integration and execution matters into clear executive-level messages, decision points and escalation items.
• Strong ability to influence without direct authority and drive alignment across multiple senior functional owners.

M&A integration and execution planning

• Experience supporting integration planning from early deal assessment through mobilisation, Day 1 readiness, cutover and post-close stabilisation.
• Ability to translate deal objectives, SPA obligations, Conditions Precedent, regulatory dependencies and business outcomes into a practical execution plan.
• Ability to coordinate integration across people, process, data, systems, customer, operational, legal, regulatory and value workstreams.
• Strong understanding of Day 1 readiness, transitional services, cutover planning, stabilisation and handover to BAU.

Programme and governance leadership

• Strong programme discipline across planning, governance, RAID management, dependency tracking, milestone control, decision logs and executive reporting.
• Ability to establish clear governance forums, steering committee discipline, workstream cadence, escalation routes and one integrated view of delivery status.

Resource Mobilisation

• Ability to mobilise functional teams based on deal complexity, geography, risk and transaction type.
• Ability to coordinate cross-functional execution across Corporate Development, Legal, Technology, Data, Operations, Finance, Tax, Risk, Compliance, Financial Crime, Internal Audit, Human Capital, Property, Business and Country teams.

Financial services risk and regulatory awareness

• Ability to work with Legal, Risk, Compliance and Corporate Development to ensure SPA obligations, Conditions Precedent, regulatory approvals, control requirements and risk dependencies are visible and managed through the execution plan.

Technology and data integration literacy

• Ability to coordinate with Technology, Data and Architecture teams on system impacts, data migration, cyber, access, reporting, architecture decisions, testing and cutover dependencies.

Value tracking and benefits discipline

• Ability to track benefits, synergies, cost-to-achieve, value dependencies and handover of longer-term value ownership into the business.

Capability building

• Ability to develop repeatable playbooks, templates, governance routines, readiness dashboards, cutover tools, value tracking mechanisms and reusable execution IP.
• Senior experience in M&A integration, separation, acquisition execution, transformation, PMO / IMO leadership or complex programme delivery.
• Experience in financial services, banking, insurance or another regulated environment is strongly preferred.
• Proven ability to deliver complex cross-functional programmes involving business, technology, data, operations, finance, risk, compliance, legal and people workstreams.
• Experience managing Day 1 readiness, cutover planning, transitional services, post-close stabilisation and value tracking.
• Experience working with executive sponsors, steering committees and senior decision forums.
• Experience building repeatable delivery methods, playbooks, templates and execution governance.
• Experience working with external advisory / consulting partners while ensuring knowledge transfer and internal ownership.
• Relevant degree in Business, Finance, Commerce, Law, Technology, Engineering, Programme Management or related field.
• Postgraduate qualification or MBA advantageous.
• Programme / project management certification advantageous, e.g. PMP, PRINCE2, MSP, Agile / SAFe or equivalent.
• M&A, corporate finance, strategy, transformation, risk, technology or financial services certification advantageous.

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 21, 2026

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Job Description

• Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
• Deal Facilitation: Handle all customer interactions professionally and efficiently.
• Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
• FAIS Requirements: Advice and Intermediary Service Fit and Proper Requirements applicable to this job: FSCA-Approved Qualification Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: August 20, 2026

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Job Summary

• To perform financial analysis and provide financial accounting services.

Job Description

• We are looking for a Profitability Analyst to join the Advice & Investments Finance team. This role is responsible for providing insightful financial and performance analytics that support business decision-making, profitability management and adviser performance across the Advice & Investments business.
• The successful candidate will work closely with Finance, Regional Managers, Performance Managers and other key stakeholders, translating financial and operational data into meaningful insights and supporting the effective management of adviser remuneration, incentives, campaigns and budgets.

Key responsibilities

• Analyse and monitor business and adviser profitability, performance and earnings, identifying trends, variances and opportunities for improvement.
• Prepare and maintain monthly, quarterly and annual financial and performance reporting for management and Exco.
• Track adviser performance and earnings, providing regular reporting and insights to Performance and Regional Managers.
• Manage and maintain adviser and new-joiner budgets, ensuring accurate tracking and reporting against approved budgets.
• Perform monthly, quarterly and annual bonus and incentive calculations and simulations, including discretionary incentives.
• Manage the administration and reporting of incentives, vouchers and campaign rewards.
• Perform monthly gross-up tax calculations relating to vouchers, rewards and discretionary incentives.
• Track and report on national and provincial campaigns, including monitoring performance against campaign objectives and communicating results to relevant stakeholders.
• Monitor and report on Gated Leadership Council (GLC) expenditure and related financial performance.
• Prepare regular external engagement and campaign reporting.
• Provide accurate and timely financial analysis and reporting in response to ad hoc requests from senior stakeholders, Performance Managers and Regional Managers.
• Develop and maintain reporting and analytical tools to improve the efficiency, accuracy and accessibility of management information.
• Support Regional Managers through training and guidance on relevant systems, business rules, Adviser Value Proposition (AVP) and campaign frameworks.
• Partner with Finance and business stakeholders to identify opportunities to improve profitability, performance and financial outcomes across Advice & Investments.
• Support the broader Finance team with financial analysis, reporting and business insights as required.

Minimum requirements

An applicable Bachelor’s degree or Advanced Diploma in one of the following or a related field:

• Finance
• Accounting
• Economics
• Business Management
• Financial Management
• Statistics
• Data Analytics
• Mathematics or another relevant quantitative discipline:

• Experience in financial analysis, management reporting, profitability analysis or business performance analytics.
• Strong Microsoft Excel capability, including advanced formulas, data manipulation and analysis.
• Strong analytical and problem-solving skills, with the ability to interpret large and complex datasets.
• Ability to communicate financial and analytical insights clearly to both Finance and non-Finance stakeholders.
• Strong attention to detail and a high level of numerical accuracy.
• Ability to work independently while effectively partnering with multiple stakeholders.

Advantageous

• A formal qualification, diploma or recognised learning in Data Analytics, Business Intelligence or a related field.
• Advanced practical experience with Qlik Sense, Power BI and other business intelligence/reporting tools.
• Experience working with large datasets and developing automated or self-service reporting solutions.
• Experience within financial services, banking, investments or wealth management.
• Experience with remuneration, incentive, bonus or performance-based calculations.
• Knowledge of financial modelling, profitability analysis and management information.
• Experience translating complex data into clear commercial insights and recommendations.

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

End Date: August 21, 2026

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Job Summary

• Partner with the Regional Head of FSSA to manage, grow and lead teams engaged on finance operations across Finance Shared Services in Africa.
• Align the strategy to complement the Functional and Operational strategy and provide an environment for growth and development of the operational model.
• Develop a sustainable relationship model between the FSSA and the Stakeholder teams especially the Finance Executive, Senior Finance Business Partners and their teams. To lead and drive key strategic and operational projects

Job Description

Leadership - Manage Finance Operations Including Defining Strategy, Seeking Sponsorship and Integrate Existing and New Processes:

• Lead, direct and manage the finance operations covering financial control, fixed assets, CRES finance and ETA functions.
• Build a streamlined financial control team by identifying processes that can be streamlined and grouped together.
• Define vision, strategy for driving identification, sponsorship from Group CFO, Financial controllers, Business CFO to transition work within the finance shared services.
• Develop the finance target operating model to support Global Finance and Finance Shared Service.
• Manage finance portfolio capability overseeing definition and delivery of all programmes and the realization of value, efficiencies and synergies across each.
• Assist the Regional Head of FSSA with the execution of consolidation opportunities.
• Acts as a role model, visibly and consistently behaving in ways that reinforce culture, encouraging others to do the same and challenging staff and colleagues who don’t.
• Responsible for managing the budget for transforming the organization and monitoring the return on the investment.
• Support in the development of robust business case for the development of Finance Shared Service Africa.
• Manage the budget for the team circa £10-20M.

Identify, Own and Drive Automation and Transformation Programs:

• Identify industry best in class solutions in identification and delivery of transformation programs.
• Drive new thinking within the business and group finance team by proactively identifying, incubating and packaging relevant concepts/solutions that can be applied in meeting the strategic agenda on costs and controls.
• Build relationships with key stakeholders to ensure business needs are understood and to enhance the service offering as appropriate.
• Identify, own and deliver automation programs including robotics within FSSA processes including invoice processing, journals, reporting and reconciliations
• Lead and manage transformation programs.
• Pro-actively participate in the Absa Finance community.
• Drive value added operational performance, develop new strategies to generate change initiatives and promote business growth and efficiency.
• Responsible for presenting regular updates on the plans and delivery against targets to senior leadership including Finance Director, and senior Finance Leaders.
• Set the right shoring agenda to optimize capability for processes and people
• Work with the key players in the wider finance teams to build and deliver a new business pipeline of activities; review and monitor.
• Develop the operating model with the Regional Head FSSA and other relevant stakeholders for the migration of new work in F&A operations.
• Establish and monitor standards and metrics to support excellence in process transition.

Building and Maintaining Networks:

• Work with different Stakeholders to achieve excellent business results through continues engagements.
• Build relationships with key stakeholders to ensure business needs are understood and to enhance the service offering as appropriate.
• Responsible for developing the communication and engagement model for the Finance Shared Service Team, with all levels of management up to MD.
• Develop and set an agreed agenda with all business partners; manage, track and deliver to goals and SLAs.
• Stay abreast of Regulatory environment changes, business processes, requirements and policies to ensure that projects/change initiatives are efficient and affective.

People Leadership:

• Manage teams engaged on delivery of finance operations and leading automation, transformation programs.
• Guide, mentor and coach team members in building the required skills to be effective and efficient on roles.
• Lead the change management practice for project management and business analysis.
• Lead improvements in people capability through talent acquisition, performance management and career development programmes.
• Inspires, motivates, coaches, trains and develop staff.

Risk and Control Objective:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, operational risk framework and internal policies and standards.

Education and Experience Required:

• B-degree, CA (SA) (NQF level no.7)
• At least 12 years’ experience in managing finance processes within banking / financial Services
• Proven experience implementing multiple finance transformation programs
• Minimum 7 years people management and management experience
• Experience driving programs utilizing skills across lean, six sigma and robotics automation

Knowledge & Skills:

• Networking and relationship management
• Extensive project Management Skills – PMBOK
• Networking and relationship management
• Excellent written and verbal communication skills
• Strong influencing and negotiating skills
• Understanding of Absa processes and systems
• Commercial awareness

Competencies:  

• Deciding and initiating action
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Applying expertise and technology
• Analyzing

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

End Date: August 21, 2026

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Job Summary

• To develop, implement, and continuously enhance pricing strategies and profitability frameworks that maximise portfolio returns while balancing risk, funding, and operational considerations.
• The role is accountable for maintaining profitability models, monitoring portfolio and new business profitability, supporting strategic decision-making, and ensuring effective pricing governance, controls, and fair value assessments.
• This includes evaluating the effectiveness of pricing strategies, identifying opportunities for optimisation, and driving continuous improvements to the pricing and profitability framework.

Job Description

• A key aspect of the role is maintaining and enhancing portfolio profitability models, ensuring that all financial, funding, and risk inputs remain current and that models comply with applicable model risk governance requirements. The incumbent is responsible for driving appropriate model parameter settings and collaborating with Finance, Treasury, and Credit Risk stakeholders to ensure the accuracy and integrity of profitability assessments.
• The role is accountable for monitoring and reporting profitability across both new business and the existing portfolio. This involves analysing expected returns, assessing fair value impacts, considering risk, cost structures and funding costs, producing management information for portfolio quality reviews, and identifying key drivers that influence profitability. Insights generated through these analyses support informed decision-making and help identify opportunities to improve portfolio performance.
• The position plays a leading role in developing and refining pricing strategies to balance profitability, competitiveness, and risk. By evaluating market trends, competitor activity, customer behaviour, risk-reward opportunities, and price elasticity, the incumbent provides recommendations on pricing changes and supports their implementation. Responsibilities include determining acceptable marginal pricing levels, supporting pricing decisions for new products, and designing, implementing, and monitoring pricing champion/challenger tests to optimise customer and portfolio outcomes. The role covers both fixed and variable rate pricing strategies across the portfolio.
• Strong governance and control oversight are critical to ensuring pricing practices remain effective and compliant. The role monitors pricing exceptions, evaluates the adequacy of pricing controls, identifies potential weaknesses, and drives corrective actions to strengthen the overall pricing framework and risk management environment.
• The role provides strategic support through involvement in new product development, product enhancements, acquisitions, and credit strategy initiatives. This includes assessing profitability impacts of product refinements, inorganic growth opportunities, and proposed credit underwriting strategy changes, while providing analytical input into business cases and strategic decisions to support sustainable growth and profitability.
• A key component of the role is preparing and presenting reporting to various governance forums, including Portfolio Quality Review Forums, Revenue Forums, Executive Committees, and Risk Committees. The incumbent is responsible for communicating portfolio performance, profitability trends, pricing strategy outcomes, and key recommendations to senior stakeholders.
• The role includes responsibility for leading and developing a high-performing team through performance management, coaching, succession planning, capability development, recruitment, talent retention, and employee engagement. The incumbent ensures alignment between team objectives and business goals while fostering a culture of continuous improvement, accountability, and knowledge sharing.
• In addition, the role requires extensive engagement with senior stakeholders across Risk, Finance, Treasury, Sales, Product, Technology, and Executive forums. The incumbent is responsible for influencing decision-making, securing stakeholder support for pricing initiatives, and ensuring effective implementation of strategic changes to drive portfolio profitability and achieve business objectives.

Requirements & Qualifications

• B.Com Hons (Actuarial Science, Accounting, Mathematical Statistics or similar)
• Years Technical Credit Risk Experience
• 2 Years Related Managerial Experience

Education

• Bachelor Honours Degree: BMI - Business Management and Informatics

End Date: August 21, 2026 

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Job Summary

• Minimum 5 years' experience in non-motor short-term insurance claims administration. Strong knowledge of household, commercial, property, all-risk, and other non-motor insurance products. Excellent communication and interpersonal skills.
• Strong attention to detail and administrative skills. Proficiency in Microsoft Office applications. Ability to work under pressure and manage multiple claims simultaneously.

Job Description

• Administer and process non-motor short-term insurance claims efficiently and accurately.
• Manage claims from registration through to final settlement.
• Liaise with policyholders, brokers, assessors, service providers, and insurers.
• Ensure all claims are handled in accordance with company procedures and regulatory requirements.
• Investigate claim documentation and obtain supporting information where necessary.
• Maintain accurate records and provide regular updates to clients and stakeholders.
• Deliver excellent customer service throughout the claims process.
• Matric / Grade 12.
• Relevant insurance qualification will be advantageous.
• Minimum 5 years' experience in non-motor short-term insurance claims administration.
• Strong knowledge of household, commercial, property, all-risk, and other non-motor insurance products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and administrative skills.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and manage multiple claims simultaneously.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Oversight and management of the Funding and Liquidity Management (FLM) function across ARO, ensuring effective compliance with regulatory and Board requirements, funding strategy optimisation and funding cost management

Job Description

Key Accountabilities:

• Review and challenge the funding and liquidity risk positions and funding plans of ARO banking entities, providing a proactive view of potential funding risks and funding support required across ARO
• Provide subject-matter- expertise to in-country Treasuries and Businesses on setting funding strategies and funding targets that should be considered and implemented to enhance Primacy and optimize funding costs
• Optimise funding strategies and plans to support market share growth; returns and cost reductions, engaging with in-country and Group TES functions on wholesale funding market capacity and opportunities
• Lead FLM engagements with in-country Treasuries advising on strategic planning requirements; determining the foreign currency funding support required by ARO entities and preparing updates to the Treasury Committee and the Board as part of the integrated planning process
• Review, challenge and explain movements in funding and liquidity risk positions across ARO on a monthly basis and in support of BA610 reporting
• Oversee the BA610 Liquidity risk reporting across the ARO entities; support related SARB discussions; and ensure alignment with Group FLM requirements
• Develop and lead implementation of opportunities to optimize the funding structure of entities and sovereign investment strategies to enhance ARO’s contribution to Group RoRC
• Lead the engagement with Group FLM and Treasury FSTI to advise foreign currency requirements from ABSA Bank SA and sovereign investment strategies
• Lead the engagement with ARO Global Markets, ensuring funding limits and exposures are effectively implemented and monitored, in support of Business growth and compliance with Board-level liquidity requirements in ARO
• Co-ordinate the execution of all FLM related requirements such as contingency planning; SARB requirements; local regulatory and ALCO requirements across ARO
• Review, challenge and support Entity Treasuries with ILAAP submissions to regulators and support drafting and governance of Group ILAAP requirements related to ARO

Education and experience required

• B-degree
• > 5 years (Technical/Managerial) Finance; Balance Sheet; FLM and/ or Treasury Execution management experience

Knowledge and skills: (Maximum of 6)

• Highly numerate with a strong analytical background.
• Deep expertise in Balance Sheet and Funding management
• Strong experience with senior management reporting, influence and stakeholder management
• Banking experience in a treasury environment, risk or finance

Competencies: (Maximum of 8 competencies)

• Sound attention to detail and diligent in managing processes to a high standard
• Keen interest in developing technical skills in risk management and the impact of in-country market dynamics on FLM
• Good communicator and able to present technical content in a meaningful manner to management
• Well organised and able to manage multiple responsibilities to deadlines
• Able to interact efficiently and professionally with business stakeholders.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• We are seeking an experienced portfolio growth and optimisation leader to take newly implemented card, payments and digital product initiatives from delivery into market adoption, commercialisation and measurable value realisation.
• The successful candidate will own the post-implementation growth agenda: shaping go-to-market plans, partnering with Marketing on above-the-line campaigns and ECM on below-the-line campaigns, tracking performance, creating actionable insights and working with the MI team to craft dashboards that inform business decisions.
• This role requires a commercially minded product leader who is comfortable analysing complex data to draw insights, define customer adoption strategies, drive customer uptake and optimise value across the credit card portfolio. The candidate must be able to connect portfolio performance, customer behaviour, campaign results and channel readiness into practical actions that increase adoption and commercial impact.

Job Description

Portfolio growth strategy and commercialisation

• Own the commercialisation agenda for newly implemented product, payments and digital card initiatives after implementation and stabilisation.
• Translate delivered capabilities into clear portfolio growth plans, adoption objectives, campaign priorities, sales targets, customer value propositions and measurable business outcomes.
• Identify growth opportunities across acquisition, activation, usage, retention, spend, balance growth, revenue optimisation and customer engagement.
• Develop business cases, opportunity sizing and initiative roadmaps that support sustainable credit card portfolio growth and value creation.
• Craft customer adoption strategies that define target segments, adoption journeys, channel roles, activation levers and measurable take-up targets.
• Drive customer adoption after launch by coordinating clear propositions, customer education, sales enablement, adoption campaigns and ongoing optimisation actions.

Campaign performance and go-to-market execution

• Partner with Marketing to shape above-the-line campaign briefs, propositions, messaging priorities and launch narratives for strategic product initiatives.
• Partner with ECM to design below-the-line campaign journeys, segmentation approaches, trigger-based interventions and personalised customer communications.
• Ensure campaign activity is linked to measurable portfolio outcomes, including acquisition, activation, spend behaviour, digital engagement, usage frequency, revenue and customer value.
• Monitor campaign effectiveness and recommend optimisation actions based on response rates, conversion, customer behaviour, channel performance and commercial impact.

Integrated channel enablement and adoption

• Ensure integrated channels, including Digital, Branch and Call Centre, understand the product proposition, target customers, value drivers and commercial objectives.
• Work with channel teams to ensure products are positioned, explained and commercialised consistently across customer touchpoints.
• Develop or support channel enablement material, sales narratives, FAQs, adoption playbooks and performance routines that help frontline and digital channels drive uptake.
• Monitor channel performance and identify adoption barriers, customer friction points and opportunities to improve conversion across Digital, Branch and Call Centre channels.

Reporting, dashboards and business insights

• Work with the MI team to craft dashboards that provide a clear view of product uptake, portfolio performance, campaign performance and growth opportunities.
• Define key performance indicators, dashboard requirements, reporting cadences and insight packs for senior stakeholders.
• Analyse complex data to draw actionable insights that explain performance trends, highlight risks and opportunities, and inform customer adoption and growth initiatives across the card portfolio.
• Convert data into clear executive narratives, decision papers and recommendations that support prioritisation and investment decisions.
• Product optimisation and value management
• Continuously assess product performance, profitability, customer behaviour and market share opportunities to identify areas for optimisation.
• Create a structured optimisation pipeline of enhancements, campaign actions, pricing or proposition changes, customer experience improvements and operational interventions.
• Track whether implemented initiatives are delivering expected business value and recommend corrective actions where benefits are not being realised.
• Coordinate with Product, Digital, Sales, Operations, Risk, Finance, Marketing, ECM and MI teams to ensure growth initiatives are practical, governed and executable.

Stakeholder management and governance

• Build alignment across senior stakeholders on portfolio growth priorities, campaign plans, performance insights, risks and decision requirements.
• Manage cross-functional forums, working sessions and governance updates related to commercialisation, portfolio growth and optimisation.
• Ensure initiatives operate within applicable risk, compliance, legal, conduct and data governance requirements.
• Represent portfolio growth priorities in business planning, product forums, campaign reviews and executive updates.

Required experience and qualifications

Essential

• Minimum 7 years’ experience in product management, portfolio growth, product development, commercial management, campaign performance, analytics or related financial services roles.
• Strong credit card, payments, banking or financial services experience, with a clear understanding of customer lifecycle management and portfolio economics.
• Proven experience commercialising new product capabilities, crafting customer adoption strategies, launching growth initiatives and driving measurable customer or commercial outcomes.
• Experience working with Marketing, ECM, MI/analytics, Digital, Branch, Call Centre, sales, operations, finance, risk and technology stakeholders.
• Strong analytical capability, including the ability to interpret customer, portfolio, profitability, channel and campaign performance data and convert it into actionable business insight.
• Experience defining dashboards, management information requirements, KPIs and executive reporting packs.
• Strong stakeholder management, communication and executive storytelling skills.
• Bachelor’s degree or equivalent relevant qualification in Business Science, Business Management, Commerce, Informatics, Information Systems, Engineering, Marketing, Data Analytics or a related field.

Preferred

• Experience in credit card portfolio management, digital payments, digital banking, fintech partnerships or customer value management.
• Experience with customer segmentation, lifecycle campaigns, customer adoption journeys, propensity models, next-best-action strategies or data-led value management.
• Understanding of Visa and/or Mastercard ecosystem, card scheme economics, rewards, loyalty, interchange, merchant-funded offers or digital wallet propositions.
• Agile, Scrum, SAFe, PASA or payments-related certification would be advantageous.
• Postgraduate qualification or MBA would be advantageous.

Required skills and capabilities

Commercial growth mindset

• Able to convert implemented capabilities into adoption, usage, revenue and customer value.

Customer adoption strategy

• Able to craft and drive customer adoption strategies across segments, journeys, campaigns and channels.

Analytical expertise

• Comfortable analysing complex customer, product, portfolio, channel and campaign data to draw insights and identify growth opportunities.

Campaign and channel understanding

• Understands above-the-line, below-the-line, lifecycle, digital, branch, call centre and segmented customer engagement approaches.

Product and portfolio management

• Able to manage optimisation backlogs, value tracking, customer propositions and portfolio performance routines.

Executive communication

• Able to simplify complex performance data into clear narratives, recommendations and decisions.

Stakeholder influence

• Able to align Marketing, ECM, MI, Product, Digital, Sales, Risk, Finance and Operations around common outcomes.

Governance and risk discipline

• Able to operate within a regulated banking environment with control, compliance and data governance discipline.

Candidate profile

• Commercially astute, growth-oriented and outcome-focused.
• Comfortable moving between strategy, analytics, campaign execution and operational delivery.
• Can simplify data and complexity into practical recommendations that drive action, customer adoption and commercial value.
• Strong collaborator who can influence cross-functional teams without direct line authority.
• Curious, customer-led and comfortable challenging performance trends with evidence.
• Able to operate with senior stakeholder exposure and VP-grade accountability.
• Comfortable working with integrated channels to ensure products are understood, positioned and commercialised consistently.

Success measures

• Growth initiatives are commercialised with clear value propositions, customer adoption strategies, campaign plans and measurable targets.
• Dashboards and MI packs provide reliable, decision-useful insight into initiative uptake, portfolio performance and campaign outcomes.
• Above-the-line and below-the-line campaigns are better aligned to portfolio growth priorities and customer lifecycle opportunities.
• Implemented capabilities deliver measurable business value after launch, with active tracking of customer adoption, usage, revenue, retention, channel performance and customer engagement.
• Senior stakeholders receive clear recommendations, not only descriptive reporting.
• Digital, Branch and Call Centre channels are enabled to understand, position and commercialise new products effectively.

Why this role matters

• This role ensures that strategic card, payments and digital initiatives do not stop at implementation. It creates the commercial bridge between delivery and value realisation by turning launched capabilities into customer adoption, integrated channel commercialisation, portfolio growth, stronger business insight and sustained commercial performance.
• By combining product growth, campaign optimisation, MI partnership and executive insight, the role strengthens Absa’s ability to scale innovation, improve customer engagement and maximise the value of its credit card portfolio.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 20, 2026

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Job Summary

• The Executive: Human Capital (PPB South Africa) is accountable for developing and executing the people and culture strategy for the PPB South Africa Business Line. The role enables business performance, transformation, organisational effectiveness, leadership capability and sustainable growth through the integration of workforce planning, talent management, culture, reward, performance and change initiatives.
• Acts as a trusted advisor to executive leadership, translating business strategy into people outcomes, ensuring the organisation has the leadership capability, workforce readiness and culture required to achieve strategic objectives. The role partners across Human Capital Centres of Expertise (CoEs), business leadership, governance structures and external stakeholders to drive business value, organisational agility and employee experience.

Job Description

Key Focus Areas

• Drive business growth and performance through integrated people and culture strategies.
• Build future-fit leadership capability and sustainable succession pipelines.
• Strengthen organisational effectiveness, agility and execution discipline.
• Lead culture transformation and employee engagement across the Business Line.
• Enable workforce readiness for future business, customer and technology requirements.
• Accelerate digital adoption and modern ways of working.
• Embed risk-aware decision making, governance and compliance practices.
• Deliver an employee experience that supports the attraction, development and retention of critical talent.

Key Accountabilities:

Human Capital Strategy and Business Alignment:

• Develop and execute a Business Line Human Capital strategy aligned to business objectives, growth priorities, transformation goals and enterprise Human Capital frameworks. Translate business strategy into measurable people outcomes and strategic workforce initiatives.

Executive Business Partnership and Advisory:

• Partner with executive leadership to provide strategic advice on workforce, organisational, culture and leadership matters.
• Challenge and influence business decisions through a Human Capital lens.

Workforce Planning and Future Capability:

• Lead workforce planning initiatives to identify critical capabilities, future skills requirements, leadership risks and talent priorities.
• Ensure organisational readiness for future business demands.

Leadership, Talent and Succession:

• Drive leadership effectiveness, succession planning, talent management, mobility and critical skills retention across the Business Line.
• Build robust leadership pipelines for current and future needs.

Culture, Engagement and Employee Experience:

• Lead initiatives that strengthen organisational culture, employee engagement, inclusion and alignment to business values.
• Foster a high-performance environment that supports productivity and employee wellbeing

Organisation Effectiveness and Transformation:

• Lead organisation design, change management and organisational effectiveness initiatives that improve agility, accountability and execution.
• Lead enterprise and business transformation programmes.

Performance, Reward and Recognition:

• Provide executive oversight of performance management, reward and recognition practices to drive performance, accountability and retention of key talent.

Integrated Human Capital Delivery:

• Partner with Human Capital Centers of Expertise, Shared Services and business leaders to ensure seamless delivery of Human Capital solutions and services.

Operational Effectiveness and Service Excellence:

• Translate strategic priorities into operational plans, scorecards and performance measures.
• Drive operational excellence through effective people practices, process optimisation and performance monitoring.

Digital Adoption and Workforce Innovation:

• Champion digital Human Capital solutions, workforce innovation and technology adoption that improve productivity, employee experience and operational efficiency.

Governance, Risk and Compliance:

• Ensure implementation of Human Capital governance frameworks, risk management practices and compliance requirements. Identify and mitigate people-related risks.

Data, Analytics and Workforce Insight:

• Leverage workforce data and analytics to provide actionable insights, improve decision making and measure the effectiveness of Human Capital interventions.

Stakeholder Management and Industry Influence:

• Build and maintain effective relationships with executive stakeholders, regulators, industry bodies and strategic partners. Represent the organisation in relevant forums where required

Qualifications, Skills and Experience:

Qualifications:

• Postgraduate Degree in Human Resources Management, Organisational Psychology, Business, Commerce or related field.

Technical: Skills:

• Human Capital Strategy
• Workforce Planning
• Talent Management
• Succession Planning
• Organisational Development
• Culture Transformation
• Performance Management
• Reward and Recognition
• Employee Experience
• Change Leadership
• Human Capital Analytics
• Governance and Risk Management
• Stakeholder Engagement.

Leadership Skills:

• Strategic Thinking
• Executive Presence
• Commercial Acumen
• Influence
• Decision Making
• Collaboration
• Communication
• Leadership
• Innovation
• Resilience
• Delivering Results.

Experience:

• Significant executive-level Human Capital leadership experience within financial services, a multinational organisation or similarly complex environment.
• Proven experience leading Human Capital strategy, workforce transformation, leadership development, organisational effectiveness, talent management and culture initiatives. Experience partnering executive leadership teams and operating within highly regulated environments.

Competencies:

• Strategic Thinking
• Business Acumen
• Leadership
• Influence
• Communication
• Collaboration
• Delivering Results
• Creativity and Innovation
• Change Leadership
• Decision Making

Education

• Bachelor Honours Degree, Postgraduate Degrees and Professional Qualifications, Postgraduate Diploma