Internal Sales Administrator (52166) at Ntice Sourcing Solutions

Job Description

• We are seeking a proactive and customer-oriented Internal Sales Administrator to join our team. This role is essential for delivering excellent customer service, efficient sales administration, and smooth coordination of internal processes to support external sales and operations teams.

Key Responsibilities:

• Accurately process customer orders and ensure on-time delivery with clear communication.
• Build and maintain strong customer relationships, understanding their needs and providing effective solutions.
• Collaborate with production, planning, and logistics teams to align operations with customer expectations.
• Prepare and follow up on quotes, order confirmations, delivery notes, sales reports, and related documentation.
• Monitor stock availability, assist with demand forecasting, and support order planning.
• Handle customer queries, complaints, and returns in a professional, solution-focused manner.
• Provide up-to-date product knowledge to both internal teams and clients.
• Support external sales representatives with administrative tasks and customer communication.
• Contribute to achieving sales targets, service levels, and KPIs.
• Foster strong relationships with internal and external stakeholders to ensure a seamless customer experience.

Minimum Requirements:

• Bachelor's degree in Business, Sales, Marketing, or related field.
• 2+ years' experience in customer service, sales support, or internal sales (manufacturing or FMCG experience advantageous).
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational skills.
• Proficiency in MS Office and SAP.
• Ability to work under pressure and manage multiple priorities.