Internal Sales Administrator (ICT Industry) at First Technology

Job Description

• We are seeking a detail-oriented and proactive Internal Sales Administrator to support our ICT sales team and ensure seamless operations across the sales cycle. This role is critical in managing customer relationships, processing orders, and coordinating between technical, sales, and support teams.

Key Responsibilities:

• Process customer orders for hardware, software, and ICT services using the company’s ERP/CRM system.
• Prepare and issue quotations for ICT products, licensing, and service contracts.
• Liaise with vendors and distributors to confirm product availability, pricing, and lead times.
• Coordinate with technical teams to schedule installations, support calls, and service delivery.
• Maintain accurate records of customer configurations, licensing details, and renewal dates.
• Handle customer queries related to product specs, compatibility, warranties, and support.
• Monitor stock levels of ICT equipment and software licenses; assist with procurement planning.
• Generate sales reports with insights into product performance, renewals, and customer trends.

Requirements & Qualifications:

• Matric certificate
• 2–3 years of experience in ICT sales support or administration.
• Familiarity with ICT products 
• Proficiency in Microsoft Office Suite 
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Customer-focused with a problem-solving mindset.

Preferred Attributes:

• Experience working with ICT vendors like Microsoft, Cisco, HP, Dell, or Fortinet.
• Understanding of ICT sales cycles, licensing models, and service-level agreements.
• Ability to interpret technical product specs and communicate them clearly to customers.
• High attention to detail and accuracy in managing product codes, serial numbers, and configurations.