Internal Sales Assistant (VR 35) at Werkie

Key Responsibilities:

Internal Sales & Business Development:

• Develop sales within existing customer accounts by communicating product offerings, promotions, and delivering superior customer service.
• Identify new sales opportunities within existing accounts and new potential clients.
• Build strong internal relationships with distributors and support the External Sales Team by arranging appointments where applicable.
• Supply samples, literature, and quotations to customers.
• Conduct outgoing calls and professionally manage incoming calls.
• Promote and offer the full basket of company products.

Processing Customer Orders:

• Accurately receive, log, and process all incoming orders through internal systems.
• Prepare detailed quotations, including availability, pricing, and delivery forecasts.
• Maintain stock awareness and apply FIFO principles where applicable.
• Raise necessary documentation and amend orders when required.
• Complete daily order confirmations.

Effective Customer Service & Account Liaison:

• Provide professional customer liaison regarding dispatch dates and lead times.
• Liaise with Sales, Procurement, Logistics, Production, Warehouse, and Accounts departments to optimise customer experience.
• Manage returns, invoice queries, pro-forma invoices, credit card payments, and account queries.
• Proactively update customers regarding delays, issues, or order status.

Complaint Resolution & Feedback:

• Record and manage customer complaints, ensuring corrective and preventative actions are implemented.
• Maintain reliable customer feedback through proactive communication.

Administration & Support:

• Provide administrative support to the external sales team.
• Manage pricelists as instructed by the Sales Manager.
• Ensure professional, polite, and efficient communication at all times.
• Contribute positively to team morale and departmental efficiency.

Quality, Safety & Compliance:

• Ensure full compliance with Health & Safety policies and company procedures.
• Adhere to quality and environmental standards (ISO9001, IATF:16949, ISO14001).

Job Requirements:

• Minimum of 3 years’ Internal Sales experience.
• Strong administrative skills.
• Sales-minded with a results-driven approach.
• Experience in MS Office (Word, Excel, PowerPoint).
• Experience using MS Outlook.
• Experience using business online platforms such as LinkedIn and WhatsApp for Business.

Key Characteristics:

• Customer-focused and results-driven.
• Strong communication skills.
• Flexible and adaptable to change.
• Self-driven and self-motivated.
• Excellent planning and organisational skills.
• Detail-oriented and technically competent.
• Confident, approachable, and team-oriented.
• Professional, positive, and assertive.