Profile Personnel is an independently owned Executive Recruitment and HR Solutions Firm. Since our inception in October 1997, we have successfully added value to our HR Solutions, Labour Consulting, Payroll Services and Executive Recruitment Clients, both locally and nationally.
Our continued success has been to build meaningful and lasting relationships wi...
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We are seeking a proactive and customer-focused Internal Sales Consultant to support sales operations within the steel and fluid control industry. This role involves managing customer enquiries, processing orders, coordinating with internal teams, and supporting external sales representatives to ensure a high level of service delivery and sales conversion.
Key Responsibilities
Manage incoming calls and convert enquiries into sales opportunities
Handle customer queries and complaints professionally and efficiently
Prepare and follow up on quotes via phone and email
Capture and process sales orders accurately on Syspro
Source stock (standard and non-standard) from approved suppliers
Monitor back orders daily and ensure timely invoicing and delivery
Expedite orders and coordinate deliveries with the warehouse team
Maintain and update customer discount structures on Syspro
Liaise with external sales representatives and provide sales leads
Support external sales staff, including occasional customer visits
Ensure all quotes are followed up and orders are communicated accordingly
Minimise credits in line with company procedures
Perform general administrative and office duties
Minimum Requirements
3–5 years’ experience in a similar role (preferably internal sales)
Industry experience in steel and/or fluid control (pumps, irrigation, fittings, valves, pipes, flanges)
Strong product knowledge within the relevant industry
Syspro experience advantageous
Excellent communication and customer service skills
Strong attention to detail and ability to multitask
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