Internal Sales Representative at H Systems (Pty) Ltd

KEY PERFORMANCE AREAS

• Sales.
• Customer Service.
• Administration and Reporting.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES 

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing requirements.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base.

CUSTOMER SERVICE

• Always maintain a high level of customer service standards with internal and external customers.
• Resolve customer queries timeously.
• Provide daily feedback to customers on back orders and out-of-stocks.

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure the efficient and timeous processing of customer orders.
• Ensure data systems are accurate and always updated.
• Assist with any other sales related tasks as required.

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

• 1 years’ experience in a similar position.
• 3 years’ experience in a sales environment.
• Experience within the aluminium industry is an added advantage.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.