Jobs Available at H Systems (Pty) Ltd

KEY PERFORMANCE AREAS

• Sales.
• Customer Service.
• Administration and Reporting.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES 

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing requirements.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base.

CUSTOMER SERVICE

• Always maintain a high level of customer service standards with internal and external customers.
• Resolve customer queries timeously.
• Provide daily feedback to customers on back orders and out-of-stocks.

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure the efficient and timeous processing of customer orders.
• Ensure data systems are accurate and always updated.
• Assist with any other sales related tasks as required.

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

• 1 years’ experience in a similar position.
• 3 years’ experience in a sales environment.
• Experience within the aluminium industry is an added advantage.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.

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KEY PERFORMANCE AREAS

• Picking.
• Packing.
• Warehouse assistance.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

PICKING

• Ensure accurate picking of stock according to picking slip.
• Verify that correct stock was picked.
• Ensure accurate completion of picking slips.
• Indicate name, date, weights, dimensions, and signatures on all picking slips, as required.
• Indicate and communicate any anomalies on the picking slip.
• Indicate and communicate any product quantity and colour differences on the picking slip.

PACKING

• Ensure accurate packing of stock into correct areas/bin locations.
• Ensure effective wrapping of the product according to company procedures, to ensure protection of the product.
• Ensure correct stock is submitted to dispatch area.
• Prepare products for shipment or delivery.
• Pack and load products onto vehicles according to company specifications.

WAREHOUSE ASSISTANCE

• Ensure that all stock is correctly and neatly located, binned, and maintaining a tidy display of the products.
• Ensure adherence to stacking and storage requirements at all times.
• Perform the loading and unloading of products from vehicles and containers.
• Assist with the receiving of stock as required.
• Accompany drivers on deliveries to provide assistance with offloading or loading products at customer sites.
• Conduct stock counts.
• Perform regular cleaning tasks to maintain a clean, tidy, and sanitary warehouse environment.
• sweeping floors.
• dusting surfaces.
• removing debris.
• Assist in another position if there is an operational constraint.
• Assist with driving responsibilities, including driving a company vehicle, if hold a valid driver’s license.
• Comply with all traffic laws and follow safe driving practices while operating a company vehicle.
• Loading and unloading deliveries.
• Maintain accurate records of deliveries and ensure all relevant paperwork is signed and returned.
• Provide excellent customer service.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety processes.
• Ensure the warehouse maintains and complies with standards of health and safety, and hygiene always.
• Always maintain high standards of housekeeping.
• Ensure PPE is always worn in the warehouse.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.

Requirements

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 or equivalent.

EXPERIENCE

• 1 year's experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Ability to do basic numerical calculations.
• A thorough practical knowledge of best practises warehouse operations processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

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MAIN RESPONSIBILITIES

TECHNICAL SUPPORT

• Training customers on fabrication, assembly and installation of systems and operation of punch tools.
• Printing and binding of training materials, ensuring the customers have the correct manuals and literature required when manufacturing our systems.
• Traveling to all branches, as per requirements to offer training to clients in remote areas.
• Offering training of installation and not only manufacturing of systems, visiting sites to ensure the installation of systems had been done correctly, upon request only.
• Control all punch tools in the business.
• Check the working functions of punch tools returned to ensure no damages occurred whilst on customer sites.
• Ensure the punch tools go for maintenance, should maintenance be required.
• Liaising with service supplier and making arrangements for collection and delivery, also testing that the maintenance had been performed and the tool operates adequately.
• Ensure quality checks and punch tool package completeness before sending out to customers.
• Ensure punch tool agreement form is completed and keep records of all data.
• Management of punch tool contracts and tracking of allocations.
• Provide technical product advice to customers relating to quotation request.
• Provide accurate technical support to internal- and external stakeholders, including troubleshooting, analysis etc.
• Visiting site to problem solve issues, leaks, or malfunctions of systems
• Operating a company vehicle to deliver or collect punch tools or hardware items to clients or when enroute to customer training sessions.
• Ensure the Training Centre maintains a clean, tidy, and sanitary appearance always.
• Manufacturing new R&D developments and ensuring the functionality of new developments.

SYSTEM ADMINISTRATION & SUPPORT

• Compile cutting list on Fenestration Design Software System.
• Compile material lists on Fenestration Design Software System.
• Updating of machinery maintenance checklists and records.
• Report manufacturing issues, cutting list problems or software/manual related mistakes back to the technical department for rectification with software suppliers or the relevant internal department.
• Offer first line Fenestration Design Software System support to customers.
• Assist with Fenestration Design Software System software support to customers.
• Conduct software specific training (Bizman & Logikal) with internal and external stakeholders as required.

Requirements

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.
• Valid Motor Vehicle Driver’s License.

EXPERIENCE

• 3 years’ experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Office at an intermediate level.
• Knowledge of AAAMSA and SAGGA regulations.
• Proficient in Fenestration Design Software and Estimating Systems.
• In-depth product knowledge, including their features, functionalities, and potential troubleshooting points.