Support Technician at H Systems (Pty) Ltd

MAIN RESPONSIBILITIES

TECHNICAL SUPPORT

• Training customers on fabrication, assembly and installation of systems and operation of punch tools.
• Printing and binding of training materials, ensuring the customers have the correct manuals and literature required when manufacturing our systems.
• Traveling to all branches, as per requirements to offer training to clients in remote areas.
• Offering training of installation and not only manufacturing of systems, visiting sites to ensure the installation of systems had been done correctly, upon request only.
• Control all punch tools in the business.
• Check the working functions of punch tools returned to ensure no damages occurred whilst on customer sites.
• Ensure the punch tools go for maintenance, should maintenance be required.
• Liaising with service supplier and making arrangements for collection and delivery, also testing that the maintenance had been performed and the tool operates adequately.
• Ensure quality checks and punch tool package completeness before sending out to customers.
• Ensure punch tool agreement form is completed and keep records of all data.
• Management of punch tool contracts and tracking of allocations.
• Provide technical product advice to customers relating to quotation request.
• Provide accurate technical support to internal- and external stakeholders, including troubleshooting, analysis etc.
• Visiting site to problem solve issues, leaks, or malfunctions of systems
• Operating a company vehicle to deliver or collect punch tools or hardware items to clients or when enroute to customer training sessions.
• Ensure the Training Centre maintains a clean, tidy, and sanitary appearance always.
• Manufacturing new R&D developments and ensuring the functionality of new developments.

SYSTEM ADMINISTRATION & SUPPORT

• Compile cutting list on Fenestration Design Software System.
• Compile material lists on Fenestration Design Software System.
• Updating of machinery maintenance checklists and records.
• Report manufacturing issues, cutting list problems or software/manual related mistakes back to the technical department for rectification with software suppliers or the relevant internal department.
• Offer first line Fenestration Design Software System support to customers.
• Assist with Fenestration Design Software System software support to customers.
• Conduct software specific training (Bizman & Logikal) with internal and external stakeholders as required.

Requirements

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.
• Valid Motor Vehicle Driver’s License.

EXPERIENCE

• 3 years’ experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Office at an intermediate level.
• Knowledge of AAAMSA and SAGGA regulations.
• Proficient in Fenestration Design Software and Estimating Systems.
• In-depth product knowledge, including their features, functionalities, and potential troubleshooting points.