International Debt Collections (UK Campaign) at Blake Group

Purpose of the Job  

• This role consists of different work types i.e. email based, sending and receiving of calls. Agent needs to have the ability to handle and resolve varies queries, whilst applying a can-do attitude. Strong, confident communication skills are needed with the ability to portray the client way with the use of clear use of language without jargon and a high level of spelling and grammar. Agent may be required to support others throughout the campaign i.e. helping with calls, offering insights within calibration sessions. A true team player who can evidence a hunger to learn and develop is essential. The ability to click reset and understand that a bad day is only temporary is key. Agent should look at multiple KPI’s as a challenge and put all learnings into practice to excess them.  

Minimum Qualifications and Experience 

• Matriculated and computer literate 
• Customer service experience 
• High level of literacy including spelling and grammar 
• Collections or Financial Services experience 

Job Responsibilities  

• Arrears collections 
• Updating and maintenance of database 
• Appropriate negotiation with debtors 
• Problem and query resolution 
• Adherence to applicable legislation 
• High levels of customer service  
• Self Development 

Competencies Required 

• Communication skills (verbal and written) 
• Systems thinking 
• Listening skills 
• Assertiveness 
• Analytical skills 
• Results orientated 
• Numerical skills 
• Negotiation skills.  
• Problem solving 
• A professional and helpful telephone manner 
• Preferable to have own transport.