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  • Posted: Dec 10, 2025
    Deadline: Not specified
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  • Over three decades, The Blake Group has evolved into a diverse group of specialist operating companies. This has allowed us to deliver cutting-edge customer lifecycle management solutions to clients in South Africa, the UK, USA and Australia. Direction and coordination are the foundation for everything we do. It’s why we’re proud to provide our client...
    Read more about this company

     

    Call Center Agents

    Purpose of the Job     

    • Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
    • Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
    • Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
    • Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

     Minimum Qualifications and Experience

    • Matric / Grade 12 / NQF 4 or higher qualification
    • Grade 11 – (Must have at least 2 years work experience)

    Job Responsibilities  

    • Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
    • Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
    • Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
    • Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
    • Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
    • Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
    • Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

    Competencies Required

    • Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
    • Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
    • Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
    • Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
    • Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
    • Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
    • Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.
       

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    International Debt Collections (UK Campaign)

    Purpose of the Job  

    • This role consists of different work types i.e. email based, sending and receiving of calls. Agent needs to have the ability to handle and resolve varies queries, whilst applying a can-do attitude. Strong, confident communication skills are needed with the ability to portray the client way with the use of clear use of language without jargon and a high level of spelling and grammar. Agent may be required to support others throughout the campaign i.e. helping with calls, offering insights within calibration sessions. A true team player who can evidence a hunger to learn and develop is essential. The ability to click reset and understand that a bad day is only temporary is key. Agent should look at multiple KPI’s as a challenge and put all learnings into practice to excess them.  

    Minimum Qualifications and Experience 

    • Matriculated and computer literate 
    • Customer service experience 
    • High level of literacy including spelling and grammar 
    • Collections or Financial Services experience 

    Job Responsibilities  

    • Arrears collections 
    • Updating and maintenance of database 
    • Appropriate negotiation with debtors 
    • Problem and query resolution 
    • Adherence to applicable legislation 
    • High levels of customer service  
    • Self Development 

    Competencies Required 

    • Communication skills (verbal and written) 
    • Systems thinking 
    • Listening skills 
    • Assertiveness 
    • Analytical skills 
    • Results orientated 
    • Numerical skills 
    • Negotiation skills.  
    • Problem solving 
    • A professional and helpful telephone manner 
    • Preferable to have own transport. 

    Method of Application

    Use the link(s) below to apply on company website.

     

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