Hot Jobs at Blake Group

Purpose of the Job     

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

 Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 – (Must have at least 2 years work experience)

Job Responsibilities  

• Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
• Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
• Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.
   

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Purpose of the Job  

• This role consists of different work types i.e. email based, sending and receiving of calls. Agent needs to have the ability to handle and resolve varies queries, whilst applying a can-do attitude. Strong, confident communication skills are needed with the ability to portray the client way with the use of clear use of language without jargon and a high level of spelling and grammar. Agent may be required to support others throughout the campaign i.e. helping with calls, offering insights within calibration sessions. A true team player who can evidence a hunger to learn and develop is essential. The ability to click reset and understand that a bad day is only temporary is key. Agent should look at multiple KPI’s as a challenge and put all learnings into practice to excess them.  

Minimum Qualifications and Experience 

• Matriculated and computer literate 
• Customer service experience 
• High level of literacy including spelling and grammar 
• Collections or Financial Services experience 

Job Responsibilities  

• Arrears collections 
• Updating and maintenance of database 
• Appropriate negotiation with debtors 
• Problem and query resolution 
• Adherence to applicable legislation 
• High levels of customer service  
• Self Development 

Competencies Required 

• Communication skills (verbal and written) 
• Systems thinking 
• Listening skills 
• Assertiveness 
• Analytical skills 
• Results orientated 
• Numerical skills 
• Negotiation skills.  
• Problem solving 
• A professional and helpful telephone manner 
• Preferable to have own transport.