Call Center Agents at Blake Group

Purpose of the Job     

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

 Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 – (Must have at least 2 years work experience)

Job Responsibilities  

• Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
• Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
• Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.