IS Technology Specialist - Contractor at ABB

Your role and responsibilities

• In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency.
• The work model for the role is: Onsite
• This role is contributing to the IS Service in Longmeadow.

You will be mainly accountable for:

• Applications configuration and administration, including changes implementation.
• Gathering, analyzing and documenting requirements from different levels of stakeholders.
• Documenting detailed functional and non-functional requirements.
• Preparing test cases to cover all software functionality (optional).
• Microsoft Office i.e O365 preferable, Microsoft SharePoint, Microsoft PowerApps and any other relevant applications.
• Validating and verifying developed solution.
• Conducting acceptance tests with stakeholders.
• Managing requirements changes.
• Data maintenance, reports creation and maintenance (within application).
• Writing technical documentation and building knowledge base for the application/s.
• Supporting business to setup/environment new solutions.
• Operational tasks execution and monitoring.
• Application, incidents and change management for the relevant Application/s.
• Collaboration with IS Applications and IS infrastructure teams.
• Collaborates with IS and Business stakeholders, ARIC and IS compliance to ensure applications/solutions meet business and compliance requirements.
• Assisting in the installation, management, maintenance, and optimization of applications/solutions that support internal and cross-functional processes related to IS Services.
• Engage with Group Internal Audit IS and compliance to ensure alignment and efficiency when required (i.e. during local audits).
• IS solutions on assignment, is involved in the installation, management, maintenance, and optimization of IS solutions/services.
• IS Services is consulted, gives advice and supports the installation of new IS solutions/services, or the changing of existing IS solutions/services. When involved, delivers the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), in time, in budget and at quality.
• Keeping service offering, polices and processes up to date for relevant application/s.
• Governance for assigned tasks, executes all actions in IS processes according to agreed RACIS (Responsible, Accountable, Consulted, Informed, Support) specification.
• Assist in IS projects where needed locally and globally.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Qualifications for the role

• Must have undergraduate Degree in Information Systems or Information Technology.
• Strong Analytical, reporting skills and attention to detail.
• Knowledge and experience of Microsoft products, Windows 10, Microsoft Office (O365 preferable, Microsoft SharePoint, Microsoft PowerApps)

Experience in writing technical and support documentation.

• Strong problem-solving skills.
• Demonstrated ability to take a broad view of his/her position and take initiative to communicate, interact and cooperate with others.
• Ability to communicate across all levels of the organization, across multiple time zones, technical and non-technical audiences, to convey IT information and processes in a clear and concise fashion.
• Knowledge of virtualized environments and storage.
• Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets