ISP Support Technician at Faircape Group

About

Faircom, a division of the Faircape Group, runs and manages a fibre and wireless network throughout the Western Cape. The network is growing with new clients and a fast expanding FTTH growth!.
A vacancy for an ISP Support Technician has become available. The successful applicant will assist and support customers of Faircom. If you would like to work in a fast paced environment that chases innovation and strives for excellence, then this is the role for you!

Duties for this position include, but are not limited to the following

• Customer support via email, tickets and phone
• Setting up residential routers
• Daily reports on problems and resolutions
• Ensuring a fast turn around time to queries
• Reporting up the line with regards to physical fibre issues
• New customer installations

Requirements
Qualification

• Matric
• Relevant Information Technology Degree or Diploma advantageous
• Mikrotik MTCNA

Experience And Knowledge

• 3 years experience in a similar role
• IP addressing and subnetting knowledge
• General network and internet understanding
• ISP experience advantageous
• Mikrotik router configuration and troubleshooting
• Knowledge of wireless networks
• Ticketing, and answering customer queries via the phone

Skills And Attributes

• Good communication skills (verbal and written)
• Customer service orientated
• Must have a proven ability to meet deadlines
• Good problem-solving ability
• Attention to detail
• Demonstrated leadership skills will be advantageous

Specific Requirements

• Own transport
• Clear credit record
• No criminal record
• Solid and positive references

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45 minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

Benefits
With centrally located and modern offices just across from Cavendish in Claremont, we are offering a salary from R18,000 cost to company.